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- Tasks: Provide second-level support for financial applications and troubleshoot issues.
- Company: Join a leading wealth management firm in a dynamic team environment.
- Benefits: Enjoy a hybrid work model, competitive salary, and career growth opportunities.
- Other info: Permanent role with a vibrant office culture in London.
- Why this job: Make a real impact by supporting mission-critical applications for investment professionals.
- Qualifications: Experience in financial organisations and strong SQL skills are preferred.
The predicted salary is between 50000 - 65000 £ per year.
An Application Support Specialist is part of a 13-member team responsible for providing second-level support for a variety of financial applications, both vendor-supplied and internally developed. These applications include a combination of Software as a Service (SaaS) solutions and custom-built systems operating within a Windows Server environment, utilizing MS SQL databases, SSRS, and SSIS, hosted in both an on-premises data center and the Azure cloud. Serving over 1,000 business users, primarily Investment Managers, Financial Planners, and administrative staff, these mission-critical applications are complemented by numerous smaller tools that facilitate specific business processes.
Candidates with experience in financial organizations or high-pressure support settings are preferred, and the role offers a hybrid working arrangement, requiring four days of on-site presence each week. This is a permanent, full-time role and requires 4 days in our London Smithfield office.
What will you do?
- Using tools to track alerts, uptime, and performance
- Diagnosing, troubleshooting, and resolving application errors, bugs, and performance issues within SLAs
- Providing 2nd/3rd line technical assistance to end-users
- Validating failed data files, running reports, and reprocessing data to ensure continuity
- Managing, configuring, and optimizing AI-driven platforms, models, and workflows
- Creating bug reports in Jira and documenting replication steps for technical teams
- Managing changes, updates, and application improvements
- Knowledge of DevOps tools, ITIL practices, and Agile ceremonies
- CRM (deep dive) application support
- Proficiency in SQL is critical for querying databases to investigate data inconsistencies or investigate log-level issues
Application Support Specialist - Wealth Management Europe (London) | London, UK employer: Royal Bank of Canada
Contact Detail:
Royal Bank of Canada Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Specialist - Wealth Management Europe (London) | London, UK
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and tech sectors. Attend industry meetups or webinars to meet potential employers and get your name out there. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research the company and its applications thoroughly. Be ready to discuss how your experience aligns with their needs, especially around troubleshooting and support. We want you to shine and show them you’re the perfect fit!
✨Tip Number 3
Show off your problem-solving skills! During interviews, be prepared to walk through how you would tackle specific application issues or performance problems. Use examples from your past experiences to demonstrate your expertise. We love seeing candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we often have exclusive roles listed there that you won’t find anywhere else. Let’s get you that Application Support Specialist role!
We think you need these skills to ace Application Support Specialist - Wealth Management Europe (London) | London, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Specialist role. Highlight your experience with financial applications, SQL proficiency, and any relevant support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your experience in high-pressure environments – we love that!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved application issues in the past. We’re keen on seeing your troubleshooting skills in action, so share specific instances where you made a difference!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Royal Bank of Canada
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially SQL and any relevant tools like Jira. Be ready to discuss how you've used these in past roles, particularly in high-pressure environments. This will show that you can hit the ground running.
✨Understand the Business Context
Familiarise yourself with the wealth management sector and the specific applications mentioned in the job description. Knowing how these tools support investment managers and financial planners will help you demonstrate your understanding of the role's impact.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to troubleshoot a hypothetical application issue or manage a critical situation. Think through your past experiences and be ready to explain your thought process and the steps you took to resolve similar problems.
✨Show Your Team Spirit
Since you'll be part of a 13-member team, highlight your teamwork skills. Share examples of how you've collaborated with others in previous roles, especially in a support setting. This will show that you're not just technically skilled but also a great fit for their team culture.