At a Glance
- Tasks: Lead transformative projects to enhance client service and operational efficiency.
- Company: Join a leading financial services firm committed to innovation and client success.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
- Why this job: Make a real impact in wealth management while collaborating with top professionals.
- Qualifications: Experience in project management and process improvement in financial services.
The predicted salary is between 50000 - 60000 € per year.
The Chief Administration Office (CAO) supports the Wealth Management Europe (WME) business lines through three core principles:
- Protect: Implements and embeds effective first-line controls and processes within the Advice business to ensure good client outcomes from the outset.
- Sustain: Acts as the first point of contact between Front Office and Client Facing Teams, identifying and triaging issues that impact business productivity, efficiency, and performance against KPIs and KRIs.
- Grow: Identifies process-related opportunities to increase capacity for Client Facing Teams to pursue new business, including ensuring high-quality data availability, delivering front office change projects, and providing training.
We are looking for a CAO Business Initiatives Change Manager to join the team in Edinburgh or London on a 12 Month FTC to cover maternity leave. Reporting to the Head of CAO Business Initiatives, the role incorporates design and implementation of strategic change across the RBC Brewin Dolphin and RBC Private Wealth business. Specific initiatives may include changes to operating models, proposition design and launch, enhancements to service delivery and the adoption of any changes/projects from other business areas which may impact the client experience.
What will you do?
- Transformation Delivery: Support transformation initiatives including process enhancement, operating model redesign, proposition design/launch, and client service delivery improvements.
- Change Adoption & Implementation: Drive adoption of changes and projects impacting client-facing teams and client experience; manage transition of initiatives into BAU.
- Project Management & Governance: Lead working groups, manage RAID logs, create packs for Working Groups and Steer Co., and hold parties accountable for delivery.
- Cross-functional Collaboration: Work collaboratively across CAO and other business functions to drive alignment between client-facing teams and corporate functions.
- Stakeholder Communication: Communicate CAO roadmap to client-facing teams and showcase change initiatives; prepare teams for transitioning change into BAU.
- Business Change Liaison: Liaise closely with Business Change & Transformation department on projects in progress to ensure coordinated delivery.
- Escalation Management: Manage escalations to timely resolution.
- Client-Centric Outcomes: Drive collaboration between client-facing teams and corporate functions to create strong client outcomes.
All members of the CAO team to utilise AI to create efficiencies in the organisation and be innovative with solving problems.
What do you need to succeed?
- Must-have:
- Project Management: Experience in delivering transformation initiatives in the financial services industry including process enhancement, operating models, proposition design/launch, and client service delivery and managing transition into BAU.
- Business Process: Ability to conduct comprehensive GAP analyses and impact assessments to identify improvement opportunities. Experience mapping current state and future state processes.
- Communication and Influence: Excellent presentation skills with ability to communicate complex information clearly to diverse audiences.
- Personal Effectiveness: Highly motivated, organised, and self-sufficient with strong ownership mentality.
- Nice-to-have: Wealth Management experience.
What is in it for you?
- We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper.
- We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Leaders who support your development through coaching and managing opportunities.
- Opportunities to work with the best in the field.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
CAO Business Initiatives Change Manager, 12 Month Fixed Term Contract - Wealth Management Europe in Edinburgh employer: Royal Bank of Canada
RBC is an exceptional employer that prioritises employee growth and development, offering a dynamic and collaborative work environment in the heart of Edinburgh. With a strong commitment to inclusivity and innovation, employees are empowered to make a meaningful impact while working alongside industry leaders in Wealth Management. The company fosters a culture of respect and belonging, ensuring that every team member can thrive and contribute to the success of clients and communities alike.
StudySmarter Expert Advice🤫
We think this is how you could land CAO Business Initiatives Change Manager, 12 Month Fixed Term Contract - Wealth Management Europe in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at RBC. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to project management and change initiatives. We want you to showcase your skills in delivering transformation initiatives!
✨Tip Number 3
Show off your communication skills! Be ready to explain complex ideas simply. Remember, it’s all about making sure everyone understands the changes and how they impact client outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace CAO Business Initiatives Change Manager, 12 Month Fixed Term Contract - Wealth Management Europe in Edinburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in project management and transformation initiatives. We want to see how your skills align with the role of CAO Business Initiatives Change Manager.
Showcase Your Communication Skills:Since this role involves a lot of stakeholder communication, don’t forget to demonstrate your ability to present complex information clearly. Use examples from your past experiences where you’ve successfully communicated changes or improvements.
Highlight Your Client-Centric Approach:We’re all about creating strong client outcomes, so make sure to include any relevant experiences that showcase your ability to drive collaboration between teams and enhance client service delivery.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re serious about joining our team.
How to prepare for a job interview at Royal Bank of Canada
✨Know Your Change Management Basics
Make sure you brush up on your change management principles. Understand how to drive adoption and implementation of changes, especially in a client-facing environment. Be ready to discuss specific examples from your past experiences where you've successfully managed transformation initiatives.
✨Master the Art of Communication
Since this role involves a lot of stakeholder communication, practice articulating complex information clearly. Prepare to showcase your presentation skills by summarising your previous projects and how you communicated their impact to diverse audiences.
✨Showcase Your Project Management Skills
Be prepared to discuss your experience with project management tools and techniques. Highlight any experience you have with managing RAID logs and leading working groups, as these are crucial for the role. Bring examples of how you've kept teams accountable for delivery.
✨Demonstrate Client-Centric Thinking
This position is all about driving strong client outcomes. Think of ways you've collaborated with client-facing teams to enhance service delivery. Be ready to share how you’ve used data to identify improvement opportunities and how that led to better client experiences.
