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- Tasks: Support the complaints management process and oversee complaint handling.
- Company: Join RBC, a leader in wealth management, dedicated to client success.
- Benefits: Enjoy flexible working options and opportunities for personal development.
- Why this job: Be part of a dynamic team making a real impact in clients' lives.
- Qualifications: Prior admin experience in complaints or financial services is essential.
- Other info: Work in a collaborative environment with a focus on inclusion and growth.
The predicted salary is between 28800 - 43200 £ per year.
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Clientplaints Team Support
Job Summary
Job Description
What is the opportunity?
We have an exciting opportunity to join our office in London to support our Clientplaints Team. This role will involve recording, triaging, and supporting the end-to-end complaints management process.
You will provide procedural guidance, prepare reports, management information, database management, and ensure that regulatory and internal deadlines are met.
What will you do?
- Support the end-to-end complaints management process.
- Oversee the 3-day complaint process.
- Mailbox and database management.
- Support the production of management information and reports.
- Undertake and review detriment calculations.
What do you need to succeed?
Must-have
- Prior industry experience in an Administrator role within a complaint function or financial services.
- Excellent administration, planning, and organizational skills.
- Strong attention to detail.
- Good understanding of Microsoft Office products (intermediate Excel level).
- Understanding of regulatory complaints process.
Nice-to-have
- Experience within Wealth Management.
What is in it for you?
We thrive on the challenge to be our best — progressive thinking to keep growing and working together to deliver trusted advice to help our clients and communities thrive. We care about each other, reaching our potential, making a difference to our communities, and achieving mutual success.
- Leaders who support your development through coaching and managing opportunities.
- Opportunities to work with the best in the field.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- Flexible working options fully supported.
Agency Notice
RBC Group does not accept agency resumés. Please do not forward resumés to our employees or any other company location. RBC Group only pays fees to agencies where they have entered into a prior agreement and does not pay fees for unsolicited resumés. Please contact the Recruitment function for additional details.
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Job Skills
Application Testing, Decision Making, Detail-Oriented, Group Problem Solving, IT Quality Assurance, Long Term Planning, Predictive Analytics, Programming Languages, Software Product Testing, Test Automation
Additional Job Details
Address:
12 SMITHFIELD STREET, LONDON
City:
London
Country:
United Kingdom
Work hours/week:
35
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-05-02
Application Deadline:
2025-07-18
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace with diverse perspectives is core to our growth. We foster a workplace where employees feel supported, collaborate effectively, drive innovation, and grow professionally. We are committed to policies and programs that promote respect, belonging, and opportunity for all.
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Job ID R-0000125088
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Client Complaints Team Support employer: Royal Bank of Canada>
Contact Detail:
Royal Bank of Canada> Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Complaints Team Support
✨Tip Number 1
Familiarise yourself with the complaints management process in financial services. Understanding the regulatory framework and common complaint types will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your Microsoft Excel skills, especially intermediate functions like pivot tables and VLOOKUP. Being able to showcase your data management abilities can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the wealth management sector. Attend industry events or join online forums to gain insights and potentially get referrals that could lead to an interview.
✨Tip Number 4
Prepare for situational interview questions by thinking of examples from your past experience where you successfully managed complaints or resolved conflicts. This will help you articulate your problem-solving skills effectively.
We think you need these skills to ace Client Complaints Team Support
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Client Complaints Team Support role. Familiarise yourself with the complaints management process and the skills required, such as administration and attention to detail.
Tailor Your CV: Highlight your relevant experience in administration, particularly within a complaints function or financial services. Use specific examples that demonstrate your organisational skills and attention to detail, as these are crucial for this role.
Craft a Strong Cover Letter: Write a cover letter that addresses why you are a good fit for the position. Mention your understanding of the regulatory complaints process and your proficiency in Microsoft Office, especially Excel, as these are key requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A well-presented application reflects your attention to detail, which is essential for the Client Complaints Team Support role.
How to prepare for a job interview at Royal Bank of Canada>
✨Showcase Your Administrative Skills
Since the role requires excellent administration, planning, and organisational skills, be prepared to discuss your previous experiences in these areas. Highlight specific examples where you successfully managed tasks or projects, particularly in a complaints function.
✨Demonstrate Attention to Detail
Attention to detail is crucial for this position. During the interview, provide examples of how you've ensured accuracy in your work, especially when handling complaints or preparing reports. This will show that you understand the importance of precision in this role.
✨Familiarise Yourself with Regulatory Processes
Understanding the regulatory complaints process is essential. Brush up on relevant regulations and be ready to discuss how you've navigated similar processes in past roles. This knowledge will demonstrate your preparedness for the responsibilities of the job.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities in a complaints management context. Think about potential challenges you might face in the role and how you would address them. This will showcase your critical thinking and decision-making skills.
