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- Tasks: Handle client complaints, ensuring timely resolution and compliance with regulations.
- Company: Join RBC, a leading global bank committed to diversity and inclusion.
- Benefits: Flexible working options, professional development, and a supportive team environment.
- Why this job: Make a real impact by improving client experiences and driving positive change.
- Qualifications: Experience in complaint handling and strong organisational skills required.
- Other info: Dynamic team culture with opportunities for growth and learning.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting opportunity to join our office in London as an Associate for the Client Complaints Team. This role will involve recording, triaging and investigation and analysis of complaints received by the Group in accordance with regulatory requirements. You will provide advice and recommendations for the resolution of complaints.
What will you do?
- Ensure that regulatory timescales for complaints handling are consistently maintained.
- Calculate detriment to clients in accordance with industry standards, Financial Ombudsman Service guidance and internal precedent.
- Identify and escalate systemic issues and trends to relevant parties.
- Ensure maintenance of complete records, providing a clear audit trail for complaints.
- Advise and support the Business on the prevention of complaints.
- Carry out training, workshops and one-to-one training to raise the profile of good complaints handling, preventative measures and awareness of Group procedures.
- Maintain knowledge on regulatory matters, company policies and products.
- Liaise with investment managers and financial planners, providing them with guidance on potential liability/breach of FCA rules, procedures, interpretation of regulation and company policy in respect of complaints.
- Identify and escalate issues as they arise and suggest solutions for resolution.
We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Leaders who support your development through coaching and managing opportunities. Opportunities to work with the best in the field. Ability to make a difference and lasting impact. Work in a dynamic, collaborative, progressive, and high-performing team. Flexible working options fully supported.
Prior industry experience:
- In a complaint handling role within an independent/whole of market organisation in financial services.
- Good knowledge of how the role contributes to the Risk & Compliance business strategy.
- Ambition to develop technical knowledge of regulations through relevant CPD, courses or exams.
- Excellent administration, planning and organisational skills.
- Strong attention to detail.
Skills:
- Active Learning
- Adaptability
- Critical Thinking
- Customer Service
- Decision Making
- Detail-Oriented
- Group Problem Solving
- Interpersonal Relationship Management
- Product Services
- Time Management
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
Associate, Client Complaints Team employer: Royal Bank of Canada>
Contact Detail:
Royal Bank of Canada> Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate, Client Complaints Team
✨Tip Number 1
Network like a pro! Reach out to current employees at RBC or in the financial services sector. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by practising common questions related to complaints handling and regulatory knowledge. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled complaints or resolved issues in the past. This will demonstrate your ability to handle the role effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates right there.
We think you need these skills to ace Associate, Client Complaints Team
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Associate role in the Client Complaints Team. Highlight your relevant experience in complaint handling and any knowledge of regulatory requirements to show us you’re the right fit!
Showcase Your Skills: We want to see your strong attention to detail and critical thinking skills shine through. Use specific examples from your past experiences that demonstrate how you've successfully managed complaints or resolved issues.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly see why you’d be a great addition to our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with the Client Complaints Team.
How to prepare for a job interview at Royal Bank of Canada>
✨Know Your Regulations
Make sure you brush up on the relevant regulations and guidelines, especially those related to complaints handling. Understanding the Financial Ombudsman Service guidance and internal precedents will show that you're serious about the role and can navigate the regulatory landscape.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified and resolved complaints in the past. Highlight your critical thinking and decision-making abilities, as these are crucial for the Associate role. Think of specific instances where you turned a complaint into a positive outcome.
✨Demonstrate Attention to Detail
Since this role involves maintaining complete records and providing a clear audit trail, be ready to discuss how you ensure accuracy in your work. Bring up any tools or methods you use to stay organised and detail-oriented, as this will resonate well with the interviewers.
✨Emphasise Team Collaboration
This position requires working closely with various teams, so be prepared to talk about your experience in collaborative environments. Share examples of how you've contributed to team success and supported others in achieving their goals, which aligns with the company's values.
