At a Glance
- Tasks: Support residents, manage crises, and maintain a positive atmosphere.
- Company: BAM UK & Ireland, a leading construction company focused on sustainability.
- Benefits: Attractive salary, personal growth opportunities, and a supportive work environment.
- Other info: Flexible hours with opportunities for training and career development.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: First Aid qualified, understanding of mental health, and strong communication skills.
The predicted salary is between 12 - 15 £ per hour.
BAM UK & Ireland are recruiting a Resident Support Warden member to join the Facilities Management team, based at Tedworth House in Tidworth. This is a zero hour contract covering annual leave or sickness within the team. Shifts are between the hours of 4pm-8am Monday-Sunday and 8am-4pm Saturday and Sunday. In addition to an attractive salary and benefits package, we support further personal growth and development.
Making Possible
- Provision of a high level of support for all residents
- Liaison with Military personnel and feedback any concerns relating to welfare, domestic and training support required for residents
- Participate in a rota that includes sleep-in duties, prepared to be woken and respond to a crisis; act as the first point of contact for residents seeking practical help or advice out of hours
- Liaise effectively with internal and external agencies in a crisis e.g. Military Duty Officer, Recovery Centre Manager, and the Emergency Services
- Initiate urgent referrals of residents to the appropriate civilian or military agency including emergency services
- Respond to and manage the first response to any phone or alarm calls relating to the residents
- Maintain a comfortable and positive atmosphere for all residents
- Listen, talk and generally engage with the residents to offer an independent ear when needed
- Provide care and support to the highest standard
- Help to transform attitudes and behaviours which are dysfunctional or anti-social
- Ensure a healing experience and provide a platform for recovery
- Suggest and assist with activities that contribute to the 24 hours period
- Liaise with other members of the welfare team and have contact with residents’ family, friends and other professionals involved in their recovery
- Provide appropriate handover information at the end of each period of work
- Maintain electronic databases and paper systems in accordance with procedures to ensure accuracy of information and efficiency
- Attend and contribute to reports for meetings, reviews and case conferences as required
- Participate in staff development and training programmes as required
- Compliance with the Health & Safety policy and procedures
- Build successful internal working relationships with stakeholders at all levels
- First time resolution of enquiries and complaints whenever possible
What do you bring to the role?
- First Aid qualified
- Subject to enhanced disclosure from the Disclosure and Barring Service
- Full driving licence
- Understanding of the Disability Discrimination Act
- Knowledge and understanding of the medical/social impact of physical trauma, long term illness and the associated psychological impact of both
- Understanding of Mental Health disorders
- Knowledge of Person Centred approach and working towards outcomes
- Proven assessment and observation skills
- Knowledge of human behaviour, relationships and team dynamics
- Good understanding of data protection, confidentiality
- Knowledge of prescription drugs, contraindications, effects and potential addiction
- Anger management and diversionary skills
- Manage challenging situations in a calm and appropriate manner
- Flexible re hours of work – available to work weekends and nights
- Intermediate knowledge of Microsoft Office software
- Excellent verbal communication at all levels
- Excellent written communications
- Numeracy skills
About BAM
Building a sustainable tomorrow. That’s our mission and our promise at BAM. It’s how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe. We strive to create an environment where everybody feels welcome and valued. We’re on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.
The application process
BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you.
Resident Support - Night Warden employer: Royal BAM Group
BAM UK & Ireland is an exceptional employer, offering a supportive and inclusive work environment at Tedworth House in Tidworth. With a focus on personal growth and development, employees benefit from a comprehensive salary and benefits package, as well as opportunities to engage in meaningful work that directly impacts the welfare of residents. The company fosters a culture of collaboration and respect, ensuring that every team member feels valued and empowered to contribute to a sustainable future.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Support - Night Warden
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at BAM or similar organisations. A friendly chat can lead to insider info about job openings and even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to resident support and crisis management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during the interview! Be ready to share specific examples of how you've handled challenging situations or provided support in previous roles. This will help you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at BAM.
We think you need these skills to ace Resident Support - Night Warden
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Resident Support Warden role. We want to see how you can provide that high level of support for residents, so don’t hold back on sharing relevant examples!
Showcase Your Communication Skills:Since excellent verbal and written communication is key for this role, ensure your application reflects this. Use clear and concise language, and don’t forget to proofread for any typos or errors. We’re looking for someone who can engage effectively with residents and stakeholders alike!
Highlight Relevant Qualifications:If you’ve got First Aid qualifications or experience with mental health support, make sure to mention them! We value these skills highly, and they’ll set you apart from other candidates. Let us know how your background prepares you for the challenges of the role.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and keep everything organised. Plus, it shows you’re keen to join our team at BAM!
How to prepare for a job interview at Royal BAM Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Support Warden. Familiarise yourself with the job description and think about how your skills align with the requirements, especially around providing support and liaising with military personnel.
✨Showcase Your Communication Skills
As this role involves engaging with residents and various agencies, be prepared to demonstrate your excellent verbal and written communication skills. Think of examples where you've effectively communicated in challenging situations or provided support to others.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle crises or manage difficult situations. Prepare specific examples from your past experiences where you successfully resolved issues or provided care, highlighting your calmness and problem-solving skills.
✨Emphasise Your Flexibility and Commitment
Since the role requires working varied hours, including nights and weekends, express your willingness to adapt. Share any previous experiences that showcase your flexibility and commitment to supporting others, which is crucial for this position.
