At a Glance
- Tasks: Lead a dynamic customer service team and ensure top-notch client support.
- Company: Join BAM, a leading construction company focused on sustainability.
- Benefits: Enjoy a competitive salary, generous holiday, gym subsidy, and flexible working options.
- Other info: Be part of an inclusive culture that values diversity and personal growth.
- Why this job: Make a real impact by enhancing customer experiences in a fast-paced environment.
- Qualifications: Experience in customer service leadership and strong interpersonal skills required.
The predicted salary is between 30000 - 40000 € per year.
Building a sustainable tomorrow. BAM Site Solutions are looking to recruit a Customer Service Team Supervisor to ensure that clients receive outstanding service through the Site Solutions Hub delivering efficient processing of transactions, supported through the team of Customer Service Coordinators. This is a full-time role working on site at Kilsyth.
In addition to an attractive salary we offer a significant benefits package, contributory pension, BUPA, life assurance, 25 days holiday (increases with length of service), holiday purchase scheme, gym subsidy and BAM social club membership.
Making Possible- Lead the regional customer service team, ensuring prompt response to client enquiries.
- Ensure transactions are processed efficiently with customers kept updated on progress.
- Assist with the resolution of customer queries, coordinating with relevant departments.
- Ensure the customer systems are kept fully updated and track progress accordingly.
- Oversee the supply chain implants daily activities, ensuring excellent service levels are maintained.
- Monitor the supply chain and provide feedback on performance against agreed SLA targets.
- Provide feedback on service level and process improvements.
- Understand and interpret the strategic direction of the Business Unit and align operational delivery to strategic intent within the depot teams.
- Embed a culture of compliance to all UK & Ireland policies, targets, standards, and strategy in relation to safety, health, wellbeing, and sustainability.
- Implement and deliver new opportunities within Site Solutions.
- Embed new engagements and partnership approaches across industry, professional bodies, and trade associations as part of the business unit's future outlook.
- Actively promote and embed product innovation, expertise, and practice into the depots in conjunction with the Product Managers.
- Accountable for maintaining high standards of customer service and satisfaction.
- Responsible for day to day transactions through the customer service team, resolving client issues and maintaining a positive client relationship.
- Ensure timely communication and response to customer queries.
- Ensure customer systems are maintained to enable efficient progress of orders and queries.
- Assist in the implementation of improvements to enhance client service delivery.
A challenging and continuously changing environment in a forward thinking organisation. In addition to an attractive salary we offer a significant benefits package, contributory pension, BUPA, life assurance, 25 days holiday (increases with length of service), holiday purchase scheme, gym subsidy and BAM social club membership. BAM operates a flexible working policy, actively encouraging periods of remote home working and flexibility in start and finish hours to fit into an individual's busy lifestyle.
What do you bring to the role?- A dedicated leader with experience in a customer service team in fast-paced environments.
- Enthusiastic about delivering a top class customer experience with excellent interpersonal skills.
- Relative leadership experience within a similar hire & sales role would be an advantage.
- Proficient in the updating of computer systems, adhering to relevant workflows against SLA targets set.
Building a sustainable tomorrow. That’s our mission and our promise at BAM. It’s how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe. We strive to create an environment where everybody feels welcome and valued. We’re on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.
The application processBAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you.
Join us in making possible.
Customer Service Supervisor employer: Royal BAM Group
BAM Site Solutions is an exceptional employer, offering a dynamic work environment in Kilsyth where you can lead a dedicated customer service team and make a real impact on client satisfaction. With a comprehensive benefits package that includes a contributory pension, BUPA, life assurance, and opportunities for professional growth, BAM fosters a culture of inclusivity and flexibility, ensuring that every employee feels valued and supported in their career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on BAM and their values. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience as a customer service leader can contribute to BAM’s goals, especially around client satisfaction and team management.
✨Tip Number 3
Show off your skills! During the interview, be ready to share specific examples of how you’ve led teams and improved customer service in previous roles. Use metrics if you can – numbers speak volumes!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Customer Service Supervisor position.
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Supervisor role. Highlight your leadership experience and customer service skills that align with what BAM is looking for. We want to see how you can contribute to building a sustainable tomorrow!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've improved customer service or led a team in the past. Use numbers and outcomes where possible to demonstrate your impact. This will help us see the value you can bring to our team.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your qualifications and enthusiasm for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at BAM!
How to prepare for a job interview at Royal BAM Group
✨Know the Company Inside Out
Before your interview, take some time to research BAM and their mission of building a sustainable tomorrow. Understand their values, recent projects, and how they operate. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Customer Service Supervisor, you'll need to demonstrate your leadership experience. Prepare examples from your past roles where you've successfully led a team, resolved conflicts, or improved customer service processes. Be ready to discuss how you can apply these skills at BAM.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service approach. Think of specific scenarios where you had to handle difficult customers or improve service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Emphasise Your Commitment to Compliance and Improvement
BAM values compliance and continuous improvement. Be prepared to discuss how you've ensured adherence to policies in previous roles and any initiatives you've taken to enhance service delivery. Highlight your understanding of safety, health, and sustainability practices relevant to the role.
