At a Glance
- Tasks: Deliver exceptional customer service and manage hire & sales transactions efficiently.
- Company: Join BAM, a leading construction company focused on sustainability and innovation.
- Benefits: Enjoy a competitive salary, flexible working, gym subsidies, and 25 days holiday.
- Other info: Inclusive culture with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team making a real impact in the construction industry.
- Qualifications: GCSEs in English and Maths; strong communication and IT skills required.
The predicted salary is between 30000 - 40000 € per year.
Building a sustainable tomorrow, BAM Site Solutions is recruiting a Customer Service Coordinator to be based out of our Offices in Wellingborough. Working 37.5 hours per week Monday - Friday.
The Customer Service Coordinator provides an outstanding service to our clients through the Site Solutions Hub, processing hire and sales transactions efficiently, answering calls and assisting in the resolution of customer queries.
Making Possible- Preparation of customer quotations and orders efficiently ensuring a first class customer experience through the BAM Site Solutions Hub.
- Developing a good working knowledge of our product range through training and continuous development.
- Embed a culture of compliance to all UK and Ireland policies, targets, standards, and strategy in relation to safety, health, wellbeing, and sustainability.
- Ensuring prompt response to enquiries and that transactions are processed efficiently with customers kept up to date on progress via email or telephone.
- Assisting in the cross hire and purchasing of products from an agreed supplier database to fulfil customer requirements, as well as working closely with our internal product managers.
- Associated administrative tasks to support the overall Customer Service team and Site Solutions Hub.
What’s in it for you? A challenging and continuously changing environment in a forward thinking organisation. In addition to an attractive salary we offer a significant benefits package, contributory pension, BUPA, life assurance, 25 days holiday (increases with length of service), holiday purchase scheme, gym subsidy and BAM social club membership. BAM operates a flexible working policy, actively encouraging periods of remote home working and flexibility in start and finish hours to fit into an individual's busy lifestyle.
What do you bring to the role?We’re looking for a detail-oriented individual who is diligent and motivated, who is also a team player. The ideal candidate will have:
- GCSEs in English and Mathematics (or equivalent).
- Previous hire industry experience and knowledge (Preferred but not essential).
- Strong communication skills, both written and verbal.
- Keen attention to detail, ensuring accuracy and good numeracy skills.
- Good IT skills, with proficiency in Microsoft Office (Excel in particular).
About BAM Building a sustainable tomorrow. That’s our mission and our promise at BAM. It’s how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe. We strive to create an environment where everybody feels welcome and valued. We’re on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.
The application process BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you.
Join us in making possible.
Customer Service Coordinator employer: Royal BAM Group
BAM Site Solutions is an exceptional employer, offering a dynamic work environment in Wellingborough where employees are encouraged to grow and develop their skills. With a comprehensive benefits package that includes a contributory pension, BUPA, and flexible working options, BAM prioritises employee wellbeing and work-life balance, making it an ideal place for those seeking meaningful and rewarding careers in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching BAM and understanding their values. Show them you’re not just another candidate; you’re genuinely interested in building a sustainable tomorrow with them.
✨Tip Number 3
Practice your communication skills! As a Customer Service Coordinator, you'll need to be clear and concise. Role-play common customer scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the BAM team.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your relevant experience and skills that match the job description, especially your communication skills and attention to detail.
Showcase Your Customer Service Skills:Since this role is all about providing outstanding service, share specific examples of how you've successfully handled customer queries in the past. This will show us that you understand the importance of a first-class customer experience.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Royal BAM Group
✨Know the Company Inside Out
Before your interview, take some time to research BAM Site Solutions. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Service Coordinator, strong communication is key. Prepare examples of how you've successfully resolved customer queries in the past. Practise articulating your thoughts clearly, both verbally and in writing, as this will be crucial in your role.
✨Demonstrate Attention to Detail
Given the importance of accuracy in processing transactions, be ready to discuss how you ensure attention to detail in your work. You might want to share specific instances where your diligence made a difference, especially in previous roles or projects.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow within the company.
