At a Glance
- Tasks: Engage with customers, sell souvenirs, and create memorable experiences.
- Company: Join the Royal Opera House, a world-renowned theatre in Covent Garden.
- Benefits: Earn a competitive salary while gaining valuable retail experience.
- Other info: Enjoy a year-long apprenticeship with professional development and support.
- Why this job: Perfect for friendly individuals who love customer service in a vibrant environment.
- Qualifications: Must be 17+, with no prior full-time retail experience.
The predicted salary is between 26436 - 26436 £ per year.
The Retail Team are looking for a new Retail Assistant Apprentice. This Level 2 apprenticeship is perfect for someone who enjoys meeting new people and providing great customer service. If you’re friendly, confident and like helping visitors make their experience special — from selling programmes and souvenirs to answering questions — this role will suit you well. A great fit for someone who enjoys working in a customer-focused environment in our beautiful destination shop.
This Apprenticeship is open for applicants aged 17. It is a Fixed Term Contract (1 year) starting September 2026 with a salary of £26,436.80 for 40 hours per week based in Covent Garden, London.
We are one of the busiest theatres in the world, delivering more than 400 performances each year. Our apprenticeship scheme plays a big part in encouraging fresh, passionate new talent into the building. An apprenticeship gives you the practical skills and knowledge that will underpin your professional development and access to a network of people who can guide and support you during your career.
During the Apprenticeship, you will work at RBO and study alongside the College Training Provider, HIT Training. You will study for a Level 2 Retail Assistant Apprenticeship Standard.
Will I be paid? Yes! You will earn National Living Wage. Apprentices are expected to use this to pay for their own travel to work and college. College fees will also be paid by the Royal Ballet and Opera.
Am I eligible? You must be 17 years old or over by 7th September 2026. You must have work authorisation for the UK and have been ordinarily resident in the United Kingdom for at least the past three consecutive years prior to the start of the programme. This is a mandatory requirement in line with apprenticeship funding regulations. You must not have completed a degree or equivalent level qualification in the UK or elsewhere, regardless of subject. You must not have experience (over six months) of working full time in a retail/similar role as your skill level will be above the apprenticeship level.
How to apply: To apply, please click on 'Apply' and answer the application questions outlining how your experience demonstrates the essential criteria in the job description. Download and read the Job Description, as well as the full Job Pack, which includes some handy guidance for submitting your application.
The Royal Ballet and Opera is committed to creating a diverse and inclusive environment in which everyone can thrive. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation. We are a Disability Confident Employer, which means that we are actively working to ensure that candidates with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace.
If you have any questions, please contact the Apprenticeships Team via apprentices@roh.org.uk. You can also contact us if you have any access needs for making an application. For a list of potential reasonable adjustments, please review this guidance document. Please note we will provide questions in advance for first round apprenticeship interviews.
Closing date for applications: 11:59pm, Sunday 7th June 2026.
Retail Assistant Apprentice in London employer: Royal Ballet & Opera
The Royal Opera House is an exceptional employer, offering a vibrant and inclusive work culture in the heart of Covent Garden, London. As a Retail Assistant Apprentice, you will gain invaluable hands-on experience while being part of a prestigious institution that values fresh talent and provides comprehensive support for your professional growth. With competitive pay, college fees covered, and a commitment to diversity, this apprenticeship is a fantastic opportunity to kickstart your career in a dynamic customer-focused environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant Apprentice in London
✨Tip Number 1
Get to know the Royal Opera House! Familiarise yourself with their shows, history, and values. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to assist visitors. Role-playing with friends can help you feel more confident when it comes to real-life situations.
✨Tip Number 3
Network like a pro! Connect with current or past apprentices on social media or at events. They can provide insider tips and maybe even put in a good word for you!
✨Tip Number 4
Apply through our website! Make sure to answer all application questions thoroughly, showcasing your passion for customer service and your eagerness to learn. We want to see your personality shine!
We think you need these skills to ace Retail Assistant Apprentice in London
Some tips for your application 🫡
Read the Job Pack:Before you dive into your application, make sure to download and read the Job Pack. It’s packed with useful info that’ll help you understand what we’re looking for and how to showcase your experience effectively.
Answer the Application Questions Thoughtfully:When you get to the application questions, take your time! We want to see how your experiences align with the role. Be specific about your customer service skills and any relevant experiences that show you’re a great fit for our team.
Show Your Passion:Don’t be shy about expressing your enthusiasm for the role! We love candidates who are excited about working in a customer-focused environment. Share why you want to join us at the Royal Opera House and what makes you tick!
Apply Through Our Website:Remember, the best way to apply is through our website. It’s straightforward and ensures your application gets to the right place. Plus, you can easily access all the resources you need to make your application shine!
How to prepare for a job interview at Royal Ballet & Opera
✨Know Your Stuff
Before the interview, make sure you read up on the Royal Opera House and its retail operations. Familiarise yourself with their products, services, and customer service ethos. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your People Skills
As a Retail Assistant Apprentice, you'll be interacting with customers all day. Prepare examples of how you've provided great customer service in the past, even if it's from a non-retail setting. Think about times when you made someone's day better or solved a problem for them.
✨Dress to Impress
First impressions matter! Dress smartly and appropriately for the interview. Aim for a polished look that reflects the professional environment of the Royal Opera House while still being comfortable enough to express your personality.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role. You might ask about the training process, what a typical day looks like, or how the team supports each other. It’s a great way to demonstrate your eagerness to learn and grow.
