Casual Retail Assistant, RBO Shop in London

Thanks to the role played by our Audiences & Commercial (A&C) division we continue to push boundaries and explore new ways to tell our stories, helping encourage people to attend live performances, watch screenings at the cinema or performances streamed online, or simply come in to enjoy the shop, bars, and restaurants in our iconic Covent Garden building. At the Royal Ballet and Opera, we are passionate about delivering world class customer service. We give our audiences and visitors the best possible experience with every visit. We are looking for fantastic Retail Assistants to support our dedicated, friendly and professional team, during our busiest period of the year. You must be available to work variable shift patterns between September 2026 to January 2027 including evenings, and weekends. We would love to hear from you if you can demonstrate the following: Proven experience of providing excellent customer service to all customers – face to face, phone, or online. Ability to follow guidelines to pick and pack online orders as required to ensure they are processed efficiently and correctly. A commitment to providing an inclusive environment to colleagues and visitors. Excellent communication skills and a proactive approach. An eye for detail, excellent time keeping and are well-presented. Confidence in making sales and accurately reconciling takings and stock. Confidence in using technology such as point-of-sale software, ticket scanners, etc.