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- Tasks: Lead a team to deliver exceptional customer service at a world-renowned theatre.
- Company: Join the Royal Ballet and Opera, a cultural icon in Covent Garden.
- Benefits: Competitive salary, fixed-term contract, and a vibrant work environment.
- Other info: Diversity and inclusion are at our core; we welcome all backgrounds.
- Why this job: Be part of an inspiring arts organisation and make a real impact on audiences.
- Qualifications: Experience in box office operations and strong leadership skills required.
The predicted salary is between 38729 - 38729 £ per year.
Salary: £38,729.05 per annum
40 hours per week
Fixed term contract for a period of 9 months
Based in: Covent Garden, London
The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera. We welcome audiences to performances of ballet and opera and participants in our learning and participation programme in excess of one million per year.
Our Box Office team deals with enquiries, sales and services including performance details, catering options, memberships, RBO Stream help and support, and general information - across multiple communication channels. Central to the team’s success is a consistent and coordinated approach to customer service standards, confidence in systems and data and support to the team via effective leadership and communication.
We are now looking to appoint an Assistant Box Office Manager to our existing team. This role will:
- Manage a team of Box Office Assistants, ensuring they are supported and motivated to deliver a consistently positive customer experience across a range of sales and services.
- Undertake Box Office duty management, providing successful day-to-day delivery of the Box Office operation and incomings.
Please note, this role involves regular evening and weekend shifts on a rota with other Assistant Box Office Managers. This is an exciting opportunity to bring your customer service and ticketing expertise to one of the world’s busiest theatres.
The successful candidates will be able to demonstrate the following:
- Knowledge and experience of the operations of a busy Box Office
- Experience of managing or supervising a busy ticketing operation
- Experience of positively influencing, motivating and supervising staff teams
- Experience of delivering excellent customer service via multiple channels
- Strong IT skills
- Excellent communication skills and an ability to deliver briefings and information in written and verbal form.
Our CRM is Tessitura so experience with this system will be highly regarded. If you have used Tessitura previously, please ensure you reference this in your application.
The Royal Ballet and Opera is one of the UK’s leading arts organisations and our aim is to inspire imagination, ignite emotion and make the extraordinary for everyone. Equality, Diversity and Inclusion underpin all that we do. We want our people to be representative of the diversity in the UK. We understand the creativity and innovation that diversity can bring and strive to create an inclusive environment in which everyone can thrive. We encourage applications from people with a wide range of backgrounds, experiences and skills to join our teams. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation.
We are a Disability Confident Employer, which means that we are actively working to ensure that candidates with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will endeavour to offer an interview to candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they meet the essential criteria for the role, though sometimes due to the volume of qualified candidates with declarations this is not possible.
The RBO is also committed to safeguarding and protecting all children, young people, and adults and we implement robust safer recruitment practices. Due to our safeguarding promise, certain roles will be subject to a DBS check before commencing employment with us, which will be indicated in the advertising.
Closing date for applications: 11:59pm, Sunday 12th April 2026. First stage interviews will take place w/c 13th April on Microsoft Teams. To ensure a fair process, late applications will not be considered under any circumstances. Applicants must have work authorisation for the UK. No agencies.
Assistant Box Office Manager - WC2E 9DD in Woodside employer: ROYAL BALLET AND OPERA
Contact Detail:
ROYAL BALLET AND OPERA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Box Office Manager - WC2E 9DD in Woodside
✨Tip Number 1
Get to know the Royal Ballet and Opera inside out! Familiarise yourself with their performances, values, and customer service approach. This will help you stand out in interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn, attend industry events, or join relevant groups. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for those tricky interview questions! Think about your past experiences managing teams and delivering excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at the Royal Ballet and Opera.
We think you need these skills to ace Assistant Box Office Manager - WC2E 9DD in Woodside
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, take a good look at the job description. Make sure you understand what the Assistant Box Office Manager role entails and how your experience aligns with it. This will help you tailor your application to highlight the most relevant skills.
Show Off Your Customer Service Skills: Since this role is all about delivering excellent customer service, make sure to include specific examples of how you've done this in the past. Whether it's through managing a team or handling enquiries, let us know how you’ve made a positive impact on customer experiences.
Mention Your IT Skills: We’re looking for someone with strong IT skills, especially if you have experience with Tessitura. If you’ve used this system before, don’t forget to mention it in your application. It’ll show us that you’re ready to hit the ground running!
Apply Through Our Website: To make sure your application gets to us without any hiccups, apply directly through our website. It’s the best way to ensure we receive all your details correctly and can consider you for this exciting opportunity!
How to prepare for a job interview at ROYAL BALLET AND OPERA
✨Know Your Box Office Basics
Before the interview, brush up on your knowledge of box office operations. Familiarise yourself with common ticketing systems, especially Tessitura, as it’s mentioned in the job description. Being able to discuss your experience with these systems will show that you’re ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Think about specific situations where you positively influenced a team or resolved a customer issue. This will demonstrate your ability to maintain high standards in a busy environment.
✨Demonstrate Leadership Qualities
As an Assistant Box Office Manager, you'll be leading a team. Be ready to discuss your experience in motivating and supervising staff. Share stories that highlight your leadership style and how you’ve successfully managed a team in a fast-paced setting.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice articulating your thoughts clearly, both verbally and in writing. You might even want to prepare a brief presentation about your vision for the Box Office team, showcasing your ability to deliver information effectively.