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- Tasks: Coordinate membership programmes and provide top-notch customer service to our Friends and Patrons.
- Company: Join the Royal Ballet and Opera, a leading arts organisation in Covent Garden.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Why this job: Be part of a vibrant team that supports world-class performances and community engagement.
- Qualifications: Experience in customer service and administration, ideally in arts or fundraising.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
The predicted salary is between 30784 - 30784 £ per year.
Full time – 40 hours per week
£30,784 per annum
Based in: Covent Garden, London
The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.
The Membership Team are responsible for circa £10m income in membership donations, including Gift Aid. Friends and Patrons also make up 30% of ticket income, 55% other donations and 88% legacies, emphasising the importance of community building, good processes and customer service.
We are now seeking to recruit a Membership Coordinator to join the team at a busy time of growth. The role holder will work within the Membership Team, responsible for the philanthropic income from Friends and Patrons, and undertake the efficient administration of the membership programme whilst providing first-class customer service to keep our Friends and Patrons engaged and valued.
This role will suit a candidate who has strong experience in a customer-facing environment (ideally in a membership organisation and/or box office) and is able to use diplomacy in dealing with a variety of different customer groups. You will be able to illustrate a consistently high level of customer care and responsiveness as well as strong organisational and administrative skills. You will also be able to demonstrate:
- Experience in administration, ideally within a customer-facing organisation (arts, performing arts or a fundraising charity)
- Experience of databases (our CRM is Tessitura) and MS Office (Access, Word and Excel)
- Experience of administering financial processes
- The ability to gain knowledge of products and services in a relatively short period of time
- The ability to work effectively under pressure, prioritise and multi-task
- Excellent face-to-face and telephone communication skills, including the ability to deal with members at all levels and stakeholders in a professional manner.
- Team player approach and positive attitude
We value the diversity new hires can bring to our workforce. A working knowledge of our repertoire is not essential, but the ability to learn quickly is.
The Royal Ballet and Opera is one of the UK’s leading arts organisations and our aim is to inspire imagination, ignite emotion and make the extraordinary for everyone. Equality, Diversity and Inclusion underpin all that we do. We want our people to be representative of the diversity in the UK. We understand the creativity and innovation that diversity can bring and strive to create an inclusive environment in which everyone can thrive.
We encourage applications from people with a wide range of backgrounds, experiences and skills to join our teams. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation.
We are a Disability Confident Employer, which means that we are actively working to ensure that candidates with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will endeavour to offer an interview to candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they meet the essential criteria for the role, though sometimes due to the volume of qualified candidates with declarations this is not possible.
The RBO is also committed to safeguarding and protecting all children, young people, and adults and we implement robust safer recruitment practices. Due to our safeguarding promise, certain roles will be subject to a DBS check before commencing employment with us, which will be indicated in the advertising.
Closing date for applications: 11:59pm, Wednesday 15th April 2026.
Interviews will follow at two stage process. First stage interviews will be held online via MS Teams week commencing 30th April 2026, with second round interviews in person at ROH Covent Garden.
To ensure a fair process, late applications will not be considered under any circumstances.
Applicants must have work authorisation for the UK. No agencies.
Membership Coordinator - WC2E 9DD in Woodford employer: ROYAL BALLET AND OPERA
Contact Detail:
ROYAL BALLET AND OPERA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Coordinator - WC2E 9DD in Woodford
✨Tip Number 1
Network like a pro! Reach out to people in the arts and membership sectors, especially those connected to the Royal Ballet and Opera. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Familiarise yourself with the Royal Ballet and Opera's mission and values. Show us you’re passionate about the arts and how you can contribute to our community.
✨Tip Number 3
Practice your communication skills! Since this role involves engaging with members, being able to articulate your thoughts clearly and confidently is key. Role-play with a friend or record yourself to improve.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a thank-you email. It shows your enthusiasm and keeps you on our radar. Plus, it’s a great way to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Membership Coordinator - WC2E 9DD in Woodford
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing your application, take a good look at the job description. Make sure you understand what we're looking for in a Membership Coordinator and tailor your application to highlight how your experience matches our needs.
Show Off Your Customer Service Skills: Since this role is all about engaging with our Friends and Patrons, make sure to showcase your customer service experience. Share specific examples of how you've provided excellent service in previous roles – we love a good story!
Be Organised and Clear: When it comes to your written application, clarity is key! Keep your language straightforward and organised. Use bullet points if needed to make your skills and experiences stand out – we appreciate a well-structured application.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to us directly. Plus, you'll find all the necessary information and resources to help you along the way!
How to prepare for a job interview at ROYAL BALLET AND OPERA
✨Know Your Audience
Before the interview, take some time to research The Royal Ballet and Opera. Familiarise yourself with their mission, values, and recent projects. This will not only show your genuine interest but also help you tailor your responses to align with their goals.
✨Showcase Your Customer Service Skills
As a Membership Coordinator, you'll be dealing with various customer groups. Prepare examples from your past experiences that highlight your ability to provide excellent customer service, especially in high-pressure situations. Think about how you can demonstrate your diplomacy and responsiveness.
✨Get Comfortable with the Tech
Since the role involves using databases like Tessitura and MS Office, brush up on your skills with these tools. If you have experience with similar systems, be ready to discuss how you used them effectively in previous roles. This will show you're prepared to hit the ground running.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle different scenarios. Think of specific situations where you had to prioritise tasks or manage multiple responsibilities. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.