Ticketing Services Manager

The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.

The Visitor Experience Department delivers first-class customer service via our Front of House, Tours and Box Office teams. They are responsible for ensuring that all customers have an experience that matches the exceptional work on our stages.

In the newly created role of Ticketing Services Manager, you will act as the lead contact for all matters related to ticketing services across the RBO and with external companies, ensuring effective and timely communications. Planning and managing the ticketing inventory across all programs, you will be motivated by optimising financial return, working closely with internal stakeholders to set the booking schedule for ticket sales, ensuring fair allocation of tickets and monitoring resale and exchange processes.

Our ideal candidate will have:

• Exceptional attention to detail and the ability to effectively document and optimise processes to ensure efficiency with systems.
• Strong customer experience.
• A collaborative approach to problem-solving, seeking improved ways of working with colleagues, and demonstrating both team player and management capabilities.

Qualifications:

• Experience of managing ticketing services and operations with a commitment to maximising sales opportunities through effective inventory management.
• First-class customer service skills to both internal and external customers.
• Ability to define, develop and document end-to-end ticketing procedures.
• Experience of managing and delivering staff training in systems and policies/procedures.
• An understanding of database management in relation to ticket sales, memberships and audience development.
• Prior experience with Tessitura CRM will be highly regarded.

The Royal Ballet and Opera is one of the UK’s leading arts organisations and our aim is to inspire imagination, ignite emotion and make the extraordinary for everyone. Equality, Diversity and Inclusion underpin all that we do. We want our people to be representative of the diversity in the UK. We understand the creativity and innovation that diversity can bring and strive to create an inclusive environment in which everyone can thrive.

We encourage applications from people with a wide range of backgrounds, experiences and skills to join our teams. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation.

We are a Disability Confident Employer, which means that we are actively working to ensure that candidates with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will endeavour to offer an interview to candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they meet the essential criteria for the role, though sometimes due to the volume of qualified candidates with declarations this is not possible.

The RBO is also committed to safeguarding and protecting all children, young people, and adults and we implement robust safer recruitment practices. Due to our safeguarding promise, certain roles will be subject to a DBS check before commencing employment with us.

Closing date for applications: 11:59pm, Tuesday 17th February 2026. Interviews will be held on 23rd and 24th February 2026. To ensure a fair process, late applications will not be considered under any circumstances. Applicants must have work authorisation for the UK. No agencies.