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- Tasks: Provide first and second line user support and problem-solving in a tech-savvy environment.
- Company: Join the Royal Ballet and Opera, a cultural icon in London with a rich history.
- Benefits: Enjoy a competitive salary, skill development opportunities, and a diverse, inclusive workplace.
- Why this job: Be part of a dynamic team shaping technology in the arts and enhancing audience experiences.
- Qualifications: Experience in tech operations, service desk systems, and strong communication skills are essential.
- Other info: We welcome applications from diverse backgrounds and guarantee interviews for disabled applicants meeting criteria.
The predicted salary is between 25000 - 35000 £ per year.
Technology Operations Engineer – Covent Garden
Permanent
Full time; 40 hours per week
£29,880 per annum
Based in: Covent Garden, London
The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.
The Royal Opera House describes the place we work, not who we are. The whole is always more than the sum of its parts – we may be a House, but three quarters of our audiences experience what we do outside this building. While our Covent Garden theatre is the nerve centre, the impact and influence of the organisation can be felt in every corner of the country, and around the world.
The Technology Services and Infrastructure team works to provide a service to all departments across the Royal Ballet and Opera facilities, including service desk support for other teams and colleagues across the whole organisation, who depend on a variety of essential systems every day.
We are now looking for a Technology Operations Engineer to join the service delivery team to provide high quality first and second line user support, problem solving, project implementation support and record keeping for the service desk and knowledge database. The service desk upholds a strong team ethic and values information flow, skill development, continuous learning and continuous improvement. The successful candidate will play a crucial role in maintaining the overall health and functionality of our technology ecosystem. This position involves working within a service desk environment, providing on-call support beyond regular business hours, and addressing a wide range of technology-related issues.
The ideal candidate will be a team player who can demonstrate:
- Proven experience in a technology operations role
- Experience working in an office environment or customer facing business together with an interest in developing your skills in technology
- Experience or understanding of service desk systems, prioritisation and escalation procedures
- Prior experience in a Service Desk or Technical Operations Centre in 1st and 2nd Line Support
- Excellent problem-solving and communication skills
- Strong proficiency in the use of Microsoft products, Windows desktops, MDM platforms (such as Microsoft Intune) and Apple Mac systems and products
If you are passionate about technology, thrive in a fast-paced environment, and have a track record of successfully resolving incidents and improving service delivery, we invite you to apply for this exciting opportunity. Join us in shaping the future of our technology landscape and delivering top-notch support to our organisation.
The Royal Ballet and Opera is committed to creating a diverse and inclusive environment in which everyone can thrive. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.
A full job description and RBO information pack is attached below. If you have any access requirements for your application, please contact the RBO Recruitment Team on
Closing date for applications: 8am, Wednesday 13th August 2025
Applicants must have work authorisation for the UK. No agencies.
Technology Operations Engineer - Covent Garden employer: ROYAL BALLET AND OPERA
Contact Detail:
ROYAL BALLET AND OPERA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Operations Engineer - Covent Garden
✨Tip Number 1
Familiarise yourself with the Royal Opera House and its technology services. Understanding their mission and how technology supports their operations will help you align your skills with their needs during any discussions.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and specific challenges faced in the Technology Operations Engineer position, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your problem-solving experiences in detail. Be ready to share specific examples of how you've resolved technical issues in previous roles, as this will demonstrate your capability to handle the responsibilities of the job.
✨Tip Number 4
Showcase your proficiency with Microsoft products and MDM platforms. If you have certifications or completed relevant courses, mention these during your conversations to highlight your commitment to continuous learning and improvement.
We think you need these skills to ace Technology Operations Engineer - Covent Garden
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Technology Operations Engineer position. Tailor your application to highlight relevant experience and skills that match what they are looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in technology operations and any customer-facing roles. Be specific about your experience with service desk systems and problem-solving skills.
Showcase Technical Skills: Make sure to mention your proficiency in Microsoft products, Windows desktops, and MDM platforms like Microsoft Intune. If you have experience with Apple Mac systems, include that as well, as it’s relevant to the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your passion for technology and your desire to contribute to the Royal Ballet and Opera's mission. Make it personal and engaging to stand out.
How to prepare for a job interview at ROYAL BALLET AND OPERA
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft products, Windows desktops, and MDM platforms like Microsoft Intune. Be prepared to discuss specific examples of how you've used these technologies in previous roles.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've successfully resolved technical issues. The interviewers will be keen to see your approach to troubleshooting and how you prioritise tasks under pressure.
✨Emphasise Teamwork and Communication
Since the role involves working within a service desk environment, it's crucial to demonstrate your ability to work well in a team. Share examples of how you've collaborated with colleagues and communicated effectively with users.
✨Express Your Passion for Technology
Convey your enthusiasm for technology and continuous learning. Discuss any recent developments in tech that excite you or any personal projects that showcase your commitment to staying updated in the field.
