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- Tasks: Join our team as a Senior Technology Operations Engineer, providing top-notch support and mentoring.
- Company: Be part of the Royal Ballet and Opera, a cultural icon in London for over 300 years.
- Benefits: Enjoy a competitive salary, diverse work environment, and opportunities for skill development.
- Why this job: Make an impact in a creative setting while enhancing your tech skills and supporting world-class performances.
- Qualifications: Experience in technology operations, service desk systems, and proficiency in Microsoft and Apple products required.
- Other info: We value diversity and encourage applications from under-represented groups; guaranteed interviews for disabled applicants.
The predicted salary is between 28000 - 42000 £ per year.
Senior Technology Operations Engineer – Covent Garden
Permanent
Full time; 40 hours per week
£35,000 per annum
Based in: Covent Garden, London
The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.
The Royal Opera House describes the place we work, not who we are. The whole is always more than the sum of its parts – we may be a House, but three quarters of our audiences experience what we do outside this building. While our Covent Garden theatre is the nerve centre, the impact and influence of the organisation can be felt in every corner of the country, and around the world.
The Technology Services and Infrastructure team works to provide a service to all departments across the Royal Ballet and Opera facilities, including service desk support for other teams and colleagues across the whole organisation, who depend on a variety of essential systems every day.
We are now looking for a Senior Technology Operations Engineer to join the team and deputise for the Technology Operations Manager. As well as being hands on delivering a high level of 1st and 2nd line support, this newly created role will act as a senior escalation point for complex incidents, drive service improvement initiatives, mentor junior team members, and contribute to technology strategy across the organisation.
The ideal candidate will be a team player who can demonstrate:
- Significant experience in a technology operations role
- Experience working in an office environment or customer facing business together with an interest in developing your skills in technology
- A strong understanding of service desk systems, prioritisation and escalation procedures, and the ability to guide others in this
- Prior experience in a Service Desk or Technical Operations Centre in 1st and 2nd Line Support
- An understanding of the principles of networking and internet technologies
- Strong proficiency in the use of Microsoft products, Windows desktops, MDM platforms (such as Microsoft Intune) and Apple Mac systems and products
Prior experience in retail technology support will be highly regarded, given the customer facing nature of our work and systems so if you have this, please do reference it in your application .
The Royal Ballet and Opera is committed to creating a diverse and inclusive environment in which everyone can thrive. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.
A full job description and RBO information pack is attached below. If you have any access requirements for your application, please contact the RBO Recruitment Team on
Closing date for applications: 8am, Wednesday 13th August 2025
Applicants must have work authorisation for the UK. No agencies.
Senior Technology Operations Engineer - Covent Garden employer: ROYAL BALLET AND OPERA
Contact Detail:
ROYAL BALLET AND OPERA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technology Operations Engineer - Covent Garden
✨Tip Number 1
Familiarise yourself with the Royal Opera House and its technology services. Understanding their operations and how technology supports their performances will give you an edge in interviews.
✨Tip Number 2
Highlight your experience in service desk systems and technical support during networking events or informal meet-ups. Building connections in the industry can lead to valuable referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved service delivery or mentored junior staff in previous roles. This will demonstrate your leadership potential and problem-solving skills.
✨Tip Number 4
If you have experience in retail technology support, be ready to elaborate on it. The customer-facing aspect of the role is crucial, and showcasing relevant experience can set you apart from other candidates.
We think you need these skills to ace Senior Technology Operations Engineer - Covent Garden
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Senior Technology Operations Engineer position. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Relevant Experience: Emphasise your significant experience in technology operations, particularly in 1st and 2nd line support. If you have experience in retail technology support, make sure to mention it as it is highly regarded for this position.
Showcase Technical Skills: Detail your proficiency in Microsoft products, Windows desktops, MDM platforms like Microsoft Intune, and Apple Mac systems. Providing specific examples of how you've used these technologies in previous roles can strengthen your application.
Diversity and Inclusion: If applicable, mention your commitment to diversity and inclusion, as the Royal Ballet and Opera values a diverse workforce. This can be a great way to connect with the organisation's ethos and demonstrate your alignment with their values.
How to prepare for a job interview at ROYAL BALLET AND OPERA
✨Showcase Your Technical Expertise
Be prepared to discuss your significant experience in technology operations. Highlight specific examples of 1st and 2nd line support you've provided, especially in a customer-facing environment. This will demonstrate your capability to handle the technical demands of the role.
✨Understand the Company Culture
Familiarise yourself with the Royal Ballet and Opera's mission and values. Understanding their commitment to diversity and inclusion can help you align your answers with their organisational culture, showing that you're not just a fit for the role but also for the company.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of past incidents where you had to escalate issues or mentor junior team members, and be ready to explain your thought process and the outcomes.
✨Demonstrate Your Passion for Technology
Express your enthusiasm for technology and how it can enhance customer experiences. Discuss any relevant projects or initiatives you've been involved in that showcase your interest in service improvement and technology strategy.
