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- Tasks: Support the Membership Team with administration and customer service for Friends and Patrons.
- Company: Join the Royal Ballet and Opera, a cultural icon in London for over 300 years.
- Benefits: Enjoy a competitive salary, a vibrant work environment, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that impacts arts and culture while engaging with passionate audiences.
- Qualifications: Experience in customer service and administration, ideally in arts or fundraising sectors.
- Other info: Diversity is valued; applications from under-represented groups are particularly encouraged.
The predicted salary is between 23200 - 32600 £ per year.
Membership Coordinator – Covent Garden
Fixed term contract; full time – 40 hours per week
Available from September 2025 to March 2026
£29,000 per annum
Based in: Covent Garden, London
The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.
The Royal Opera House describes the place we work, not who we are. The whole is always more than the sum of its parts – we may be a House, but three quarters of our audiences experience what we do outside this building. While our Covent Garden theatre is the nerve centre, the impact and influence of the organisation can be felt in every corner of the country, and around the world.
We could not maintain this range of work or our digital presence without support from philanthropists, funders, members, business partners and sponsors. The Membership Team are responsible for circa £10m income in membership donations, including Gift Aid. Friends and Patrons also make up 30% of ticket income, 55% other donations and 88% legacies, emphasising the importance of community building, good processes and customer service.
We are now seeking to recruit a Membership Coordinator on a contract basis to support at a busy time of growth. The role holder will work within the Membership Team, responsible for the philanthropic income from Friends and Patrons, and undertake the efficient administration of the membership programme whilst providing first-class customer service to keep our Friends and Patrons engaged and valued.
This role will suit a candidate who has strong experience in a customer-facing environment (ideally in a membership organisation and/or box office) and is able to use diplomacy in dealing with a variety of different customer groups. You will be able to illustrate a consistently high level of customer care and responsiveness as well as strong organisational and administrative skills. You will also be able to demonstrate:
- Experience in administration, ideally within a customer-facing organisation (arts, performing arts or a fundraising charity)
- Experience of databases and MS Office (Access, Word and Excel)
- Experience of administering financial processes
- The ability to gain knowledge of products and services in a relatively short period of time
- The ability to work effectively under pressure, prioritise and multi-task
- Excellent face-to-face, written and telephone communication skills, including the ability to deal with members at all levels and stakeholders in a professional manner.
- Team player approach and positive attitude
We value the diversity new hires can bring to our workforce. A working knowledge of our repertoire is not essential, but the ability to learn quickly is.
The Royal Ballet and Opera is committed to creating a diverse and inclusive environment in which everyone can thrive. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.
A full job description and RBO information pack is attached below. If you have any access requirements for your application, please contact the RBO Recruitment Team on
Closing date for applications: 8am, Monday 11th August 2025
First stage interviews will be held online via MS Teams on 14th/15th August 2025, with second round interviews in person at ROH Covent Garden from 20th August 2025.
Applicants must have work authorisation for the UK. No agencies.
Membership Coordinator - Covent Garden employer: ROYAL BALLET AND OPERA
Contact Detail:
ROYAL BALLET AND OPERA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Coordinator - Covent Garden
✨Tip Number 1
Familiarise yourself with the Royal Opera House and its membership programme. Understanding their mission, values, and the specific needs of Friends and Patrons will help you engage more effectively during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the day-to-day responsibilities and expectations, which can be invaluable for tailoring your approach.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Think of specific examples where you demonstrated strong organisational skills and how you handled challenging situations with diplomacy.
✨Tip Number 4
Show your enthusiasm for the arts and performing arts sector. Being able to express your passion for the Royal Ballet and Opera will set you apart as a candidate who truly cares about the organisation's mission.
We think you need these skills to ace Membership Coordinator - Covent Garden
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Membership Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service experience and administrative skills. Use specific examples from your past roles to demonstrate your ability to engage with members and manage processes effectively.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer-facing environments, particularly within membership organisations or the arts sector. Include details about your experience with databases and financial processes, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for this role.
How to prepare for a job interview at ROYAL BALLET AND OPERA
✨Showcase Your Customer Service Skills
Since the role requires strong customer-facing experience, be prepared to share specific examples of how you've provided excellent customer service in previous roles. Highlight any situations where you successfully resolved issues or enhanced customer satisfaction.
✨Demonstrate Organisational Abilities
The Membership Coordinator position involves a lot of administration and multitasking. Be ready to discuss your organisational skills and how you manage multiple tasks effectively, especially under pressure. Consider sharing tools or methods you use to stay organised.
✨Familiarise Yourself with the Organisation
While you don't need an extensive knowledge of the Royal Ballet and Opera's repertoire, showing that you've done your homework about the organisation can set you apart. Understand their mission, values, and recent initiatives to demonstrate your genuine interest.
✨Prepare for Teamwork Questions
As a team player is essential for this role, think of examples that showcase your ability to work collaboratively. Be ready to discuss how you've contributed to team success in the past and how you handle conflicts or differing opinions within a team.
