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- Tasks: Coordinate membership programmes and provide top-notch customer service to our Friends and Patrons.
- Company: Join the Royal Ballet and Opera, a leading arts organisation in Covent Garden.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Why this job: Be part of a vibrant team that supports world-class performances and community engagement.
- Qualifications: Experience in customer service and administration, ideally in arts or fundraising.
- Other info: Diverse and inclusive workplace with a commitment to equality and creativity.
The predicted salary is between 30784 - 30784 £ per year.
Full time – 40 hours per week
£30,784 per annum
Based in: Covent Garden, London
The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.
The Membership Team are responsible for circa £10m income in membership donations, including Gift Aid. Friends and Patrons also make up 30% of ticket income, 55% other donations and 88% legacies, emphasising the importance of community building, good processes and customer service.
We are now seeking to recruit a Membership Coordinator to join the team at a busy time of growth. The role holder will work within the Membership Team, responsible for the philanthropic income from Friends and Patrons, and undertake the efficient administration of the membership programme whilst providing first-class customer service to keep our Friends and Patrons engaged and valued.
This role will suit a candidate who has strong experience in a customer-facing environment (ideally in a membership organisation and/or box office) and is able to use diplomacy in dealing with a variety of different customer groups. You will be able to illustrate a consistently high level of customer care and responsiveness as well as strong organisational and administrative skills. You will also be able to demonstrate:
- Experience in administration, ideally within a customer-facing organisation (arts, performing arts or a fundraising charity)
- Experience of databases (our CRM is Tessitura) and MS Office (Access, Word and Excel)
- Experience of administering financial processes
- The ability to gain knowledge of products and services in a relatively short period of time
- The ability to work effectively under pressure, prioritise and multi-task
- Excellent face-to-face and telephone communication skills, including the ability to deal with members at all levels and stakeholders in a professional manner.
- Team player approach and positive attitude
We value the diversity new hires can bring to our workforce. A working knowledge of our repertoire is not essential, but the ability to learn quickly is.
The Royal Ballet and Opera is one of the UK’s leading arts organisations and our aim is to inspire imagination, ignite emotion and make the extraordinary for everyone. Equality, Diversity and Inclusion underpin all that we do. We want our people to be representative of the diversity in the UK. We understand the creativity and innovation that diversity can bring and strive to create an inclusive environment in which everyone can thrive.
We encourage applications from people with a wide range of backgrounds, experiences and skills to join our teams. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation.
We are a Disability Confident Employer, which means that we are actively working to ensure that candidates with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will endeavour to offer an interview to candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they meet the essential criteria for the role, though sometimes due to the volume of qualified candidates with declarations this is not possible.
The RBO is also committed to safeguarding and protecting all children, young people, and adults and we implement robust safer recruitment practices. Due to our safeguarding promise, certain roles will be subject to a DBS check before commencing employment with us, which will be indicated in the advertising.
Closing date for applications: 11:59pm, Wednesday 15th April 2026.
Interviews will follow at two stage process. First stage interviews will be held online via MS Teams week commencing 30th April 2026, with second round interviews in person at ROH Covent Garden.
To ensure a fair process, late applications will not be considered under any circumstances.
Applicants must have work authorisation for the UK. No agencies.
Membership Coordinator - WC2E 9DD in Ilford employer: ROYAL BALLET AND OPERA
Contact Detail:
ROYAL BALLET AND OPERA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Coordinator - WC2E 9DD in Ilford
✨Tip Number 1
Network like a pro! Reach out to people in the arts and membership sectors, especially those connected to the Royal Ballet and Opera. Attend events, join relevant groups, and don’t be shy about asking for informational interviews.
✨Tip Number 2
Prepare for your interview by researching the Royal Ballet and Opera’s recent projects and initiatives. Show us you’re passionate about the arts and can bring fresh ideas to the Membership Team!
✨Tip Number 3
Practice your communication skills! Since this role involves engaging with members and patrons, make sure you can articulate your thoughts clearly and confidently, whether it’s face-to-face or over the phone.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at the Royal Ballet and Opera.
We think you need these skills to ace Membership Coordinator - WC2E 9DD in Ilford
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, give the job description a good read. It’s packed with clues about what we’re looking for in a Membership Coordinator. Make sure your application reflects how you meet those specific requirements!
Show Off Your Customer Service Skills: Since this role is all about engaging with our Friends and Patrons, highlight your experience in customer-facing roles. Share examples of how you've provided excellent service and built relationships in previous jobs.
Be Organised and Clear: We love a well-structured application! Keep your CV and cover letter organised, clear, and to the point. Use bullet points where necessary to make it easy for us to see your skills and experiences at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at ROYAL BALLET AND OPERA
✨Know Your Membership Inside Out
Before the interview, make sure you understand the membership programme thoroughly. Familiarise yourself with the benefits, processes, and any recent changes. This will show your genuine interest in the role and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you dealt with diverse customer groups, as this is crucial for the Membership Coordinator role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Organisational Skills
Since the role involves multitasking and prioritising, be ready to discuss how you manage your time and tasks effectively. You could share a specific instance where you successfully juggled multiple responsibilities, especially in a high-pressure environment.
✨Be Ready to Discuss Technology
Familiarise yourself with CRM systems, particularly Tessitura, and Microsoft Office tools like Excel and Word. Be prepared to discuss your experience with these technologies and how you've used them to enhance customer engagement or streamline processes in previous roles.