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- Tasks: Join our Front of House team as an Usher, delivering top-notch customer service.
- Company: Be part of the Royal Ballet and Opera, renowned for world-class performances.
- Benefits: Earn £13.85 per hour with flexible shifts, including evenings and weekends.
- Why this job: Experience a vibrant culture while making a difference in the arts community.
- Qualifications: Must be 18+, with excellent customer service skills and tech-savvy.
- Other info: Diversity is key; we encourage applications from all backgrounds.
Front of House Ushers – Covent Garden
£13.85 per hour
Role starting w/c 1st September 2025
Part-time (3 shifts per week, shift length varies)
At the Royal Ballet and Opera, we are passionate about delivering world class customer service. We give our audiences and visitors the best possible experience with every visit.
We are looking for fantastic Ushers to support our dedicated, friendly and professional team Front of House team.
To apply, you must be available to work a variable shift pattern including evenings, and weekends.
We would love to hear from you if you can demonstrate the following:
- Proven experience of providing excellent customer service
- Ability to follow daily operational and health and safety procedures
- A commitment to providing an inclusive environment to colleagues and visitors
- Confidence in making sales and accurately reconciling takings and stock
- Excellent communication skills and a proactive approach
- Confidence in using technology such as point-of-sale software, ticket scanners, etc.
- An eye for detail, excellent time keeping and are well-presented
Availability
You would work three shifts per week on a flexible pattern, rostered weekly in advance, with each shift lasting at least 4 hours (but may be longer). There is the possibility of working additional shifts in busy periods. Availability must include evenings and weekends, and occasional daytime work may also be required.
Please download the Usher Availability Requirements document below before applying. Here you will find further details of the availability requirements.
Please note that time off cannot be guaranteed over the Christmas period.
This role requires extended periods of work within a darkened environment, i.e. Our auditoria.
Interviews
You must be available to attend an in-person Assessment Centre at the Royal Opera House Covent Garden on Wednesday 20th August .
You must be available to commence in-person training shifts on 1st – 3rd September 2025.
The Royal Ballet and Opera is committed to creating a diverse and inclusive environment in which everyone can thrive. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.
A full job description and RBO information pack is attached below. If you have any have questions or access requirements for your application, please contact the RBO Recruitment Team on
Closing date for applications: 8am, Friday 8th August 2025.
Applicants must have work authorisation for the UK and be 18 years old or over.
No agencies please.
Front of House Ushers - Covent Garden employer: ROYAL BALLET AND OPERA
Contact Detail:
ROYAL BALLET AND OPERA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Ushers - Covent Garden
✨Tip Number 1
Familiarise yourself with the Royal Ballet and Opera's mission and values. Understanding their commitment to world-class customer service will help you align your responses during the interview and demonstrate your enthusiasm for the role.
✨Tip Number 2
Prepare for the in-person Assessment Centre by practising common customer service scenarios. Think about how you would handle difficult situations or provide exceptional service, as this will showcase your experience and problem-solving skills.
✨Tip Number 3
Make sure to highlight your availability clearly. Since the role requires flexibility with evenings and weekends, being upfront about your schedule can make you a more attractive candidate.
✨Tip Number 4
Brush up on your technology skills, especially with point-of-sale systems and ticket scanners. Being confident in using these tools will not only ease your transition into the role but also impress the hiring team during the assessment.
We think you need these skills to ace Front of House Ushers - Covent Garden
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Front of House Ushers position. Make sure you can demonstrate your experience in customer service and your ability to follow operational procedures.
Tailor Your CV: Customise your CV to highlight relevant experience, particularly in customer service roles. Emphasise your communication skills, attention to detail, and any experience with technology like point-of-sale systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service and your commitment to inclusivity. Mention your availability for shifts, including evenings and weekends, as this is crucial for the role.
Prepare for the Assessment Centre: Be ready for the in-person Assessment Centre by practising common interview questions and scenarios related to customer service. Familiarise yourself with the Royal Ballet and Opera's values and how you can contribute to their mission.
How to prepare for a job interview at ROYAL BALLET AND OPERA
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service, prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to providing a world-class experience.
✨Familiarise Yourself with Health and Safety Procedures
Understanding operational and health and safety procedures is crucial. Brush up on relevant protocols and be ready to discuss how you would ensure safety in a busy environment like the Royal Opera House.
✨Demonstrate Inclusivity
The Royal Ballet and Opera values an inclusive environment. Be prepared to share your thoughts on how you can contribute to this culture and any past experiences that highlight your commitment to inclusivity.
✨Be Tech-Savvy
As the role involves using technology like point-of-sale software and ticket scanners, make sure you are comfortable discussing your tech skills. If you have experience with similar systems, mention it during the interview.
