At a Glance
- Tasks: Coordinate service requests and support the Technology Operations Centre team.
- Company: Join the Royal Ballet and Opera, a leading arts organisation in London.
- Benefits: Starting salary of £30,784, full-time hours, and a vibrant cultural environment.
- Other info: Diversity and inclusion are at our core; we welcome all backgrounds.
- Why this job: Be part of a creative team that inspires and engages audiences worldwide.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30784 - 43098 £ per year.
Salary: Starting from £30,784 per annum, based on skills and experience
Full time: 40 hours per week
12 month fixed-term contract
Based in: Covent Garden, London
The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.
We are looking to hire a strong, customer-focused administrator to a newly created role in our Technology Operations Centre (TOC). Being a conduit between internal service users and the TOC team, you will triage and respond to JIRA tickets and enquiries, allocating work across the team of engineers to deliver a seamless, responsive and timely service.
To be successful in this role, you will have strong interpersonal skills and a commitment to exceptional service delivery. You do not need to have IT skills but will require the ability to communicate with a broad range of stakeholders.
Our ideal candidate will have:
- Previous experience in a customer service, administrative, or coordination role
- Experience working in a busy office or customer-facing environment
- Experience using Jira Service Management or similar ticketing system would be preferable but not essential
- Outstanding interpersonal and communication skills
- Strong organisational and time management abilities
- Ability to manage multiple priorities and work effectively under pressure.
To submit your application, please provide a supporting statement that outlines how your skills and experience match the essential criteria listed above. We recommend drafting your response in a separate document and then copying the final version into the application form. Please note that as part of our commitment to anonymised shortlisting, panels do not view CVs during the recruitment process. If you choose to upload your CV, our system will automatically pull information from your CV into our application form.
The Royal Ballet and Opera is one of the UK’s leading arts organisations and our aim is to inspire imagination, ignite emotion and make the extraordinary for everyone. Equality, Diversity and Inclusion underpin all that we do. We want our people to be representative of the diversity in the UK. We understand the creativity and innovation that diversity can bring and strive to create an inclusive environment in which everyone can thrive. We encourage applications from people with a wide range of backgrounds, experiences and skills to join our teams. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation.
We are a Disability Confident Employer, which means that we are actively working to ensure that candidates with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will endeavour to offer an interview to candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they meet the essential criteria for the role, though sometimes due to the volume of qualified candidates with declarations this is not possible.
The RBO is also committed to safeguarding and protecting all children, young people, and adults and we implement robust safer recruitment practices. Due to our safeguarding promise, certain roles will be subject to a DBS check before commencing employment with us, which will be indicated in the advertising.
Closing date for applications: Midnight, 5th January 2026
Applicants must have work authorisation for the UK. No agencies.
Service Desk Coordinator (Technology Team) - WC2E 9DD in Brixton Hill employer: ROYAL BALLET AND OPERA
The Royal Ballet and Opera is an exceptional employer, offering a vibrant work culture at the heart of Covent Garden, London, where creativity and diversity thrive. Employees benefit from a commitment to equality, diversity, and inclusion, alongside opportunities for personal and professional growth within one of the UK's leading arts organisations. With a focus on exceptional service delivery and a supportive environment, this role as a Service Desk Coordinator promises meaningful engagement in a world-class cultural setting.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Coordinator (Technology Team) - WC2E 9DD in Brixton Hill
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ROYAL BALLET AND OPERA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ROYAL BALLET AND OPERA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Coordinator (Technology Team) - WC2E 9DD in Brixton Hill
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ROYAL BALLET AND OPERA:Your cover letter is your chance to shine! Tell us why you want to work at ROYAL BALLET AND OPERA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ROYAL BALLET AND OPERA!
How to prepare for a job interview at ROYAL BALLET AND OPERA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
