At a Glance
- Tasks: Provide excellent customer service and assist in our vibrant retail environment.
- Company: Join the iconic Royal Ballet and Opera team in Covent Garden.
- Benefits: Earn £14.80 per hour with flexible shifts during peak season.
- Other info: Inclusive workplace with opportunities for diverse backgrounds.
- Why this job: Be part of a world-class arts organisation and enhance visitor experiences.
- Qualifications: Experience in customer service and a passion for the arts.
The predicted salary is between 14.8 - 14.8 £ per hour.
Casual pay rate: £14.80 per hour
Based in Covent Garden, London
The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.
At the Royal Ballet and Opera, we are passionate about delivering world-class customer service. We give our audiences and visitors the best possible experience with every visit. We are looking for fantastic Retail Assistants to support our dedicated, friendly and professional team during our busiest period of the year.
You must be available to work variable shift patterns between September 2026 to January 2027 including evenings and weekends.
We would love to hear from you if you can demonstrate the following:
- Proven experience of providing excellent customer service to all customers face to face, phone, or online.
- Ability to follow guidelines to pick and pack online orders as required to ensure they are processed efficiently and correctly.
- A commitment to providing an inclusive environment to colleagues and visitors.
- Excellent communication skills and a proactive approach.
- An eye for detail, excellent time keeping and are well-presented.
- Confidence in making sales and accurately reconciling takings and stock.
- Confidence in using technology such as point-of-sale software, ticket scanners, etc.
To apply, please submit your C.V. and a paragraph expressing your interest in working for RBO.
The Royal Ballet and Opera is one of the UK's leading arts organisations and our aim is to inspire imagination, ignite emotion and make the extraordinary for everyone. Equality, Diversity and Inclusion underpin all that we do. We want our people to be representative of the diversity in the UK. We understand the creativity and innovation that diversity can bring and strive to create an inclusive environment in which everyone can thrive. We encourage applications from people with a wide range of backgrounds, experiences and skills to join our teams. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation.
We are a Disability Confident Employer, which means that we are actively working to ensure that candidates with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will endeavour to offer an interview to candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they meet the essential criteria for the role, though sometimes due to the volume of qualified candidates with declarations this is not possible.
The RBO is also committed to safeguarding and protecting all children, young people, and adults and we implement robust safer recruitment practices. Due to our safeguarding promise, certain roles will be subject to a DBS check before commencing employment with us, which will be indicated in the advertising.
Closing date for applications: 11:59pm, 2nd August 2026
You must be available to attend an In-person Assessment Centre at the Royal Opera House Covent Garden on Friday 14th August 2026.
Applicants must have work authorisation for the UK. No agencies.
Casual Retail Assistant, RBO Shop - WC2E 9DD in Bexleyheath employer: ROYAL BALLET AND OPERA
The Royal Ballet and Opera is an exceptional employer, offering a vibrant work culture steeped in creativity and artistry right in the heart of Covent Garden, London. Employees benefit from opportunities for professional growth within a prestigious institution, alongside a supportive environment that values innovation and collaboration in theatrical productions.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Retail Assistant, RBO Shop - WC2E 9DD in Bexleyheath
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Casual Retail Assistant, RBO Shop - WC2E 9DD in Bexleyheath
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to ROYAL BALLET AND OPERA:Don’t forget to personalise your application for ROYAL BALLET AND OPERA! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at ROYAL BALLET AND OPERA
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that ROYAL BALLET AND OPERA offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at ROYAL BALLET AND OPERA and contribute positively during your temporary stint.
