At a Glance
- Tasks: Lead and manage the housekeeping team, ensuring exceptional cleanliness and presentation standards.
- Company: Join the prestigious Royal Automobile Club, a world-class private members club.
- Benefits: Enjoy free meals, paid birthday off, and a generous pension scheme.
- Other info: Immediate interviews available; dynamic work environment with growth opportunities.
- Why this job: Make a real impact by creating a welcoming environment for members and guests.
- Qualifications: Experience in housekeeping management and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
The Royal Automobile Club is an exclusive world-class private members club, with two stunning clubhouses in London and Epsom. Providing a first-class service offering accommodation, dining, sports and leisure facilities for the enjoyment of our members and guests. We have a unique and exciting opportunity for a dynamic and experienced Head Housekeeper to join our dedicated team at the Woodcote Park clubhouse.
This key role is ideal for a motivated individual who takes pride in delivering exceptional standards, leading by example, and creating a welcoming, well-maintained environment for our members and guests.
Benefits of working at the Royal Automobile Club:
- Free meals on duty
- Paid birthday day off
- Free shuttle bus from Epsom station
- Perkbox discount scheme
- European RAC cover
- Interest-free season ticket loan
- Staff uniform
- Generous pension
- Electric Vehicles (EV) Scheme
- Employer-paid health cash plan
- 24/7 Employee Assistance Programme
Purpose of the role:
As Head Housekeeper you will lead, manage, and develop the housekeeping department at our Woodcote Park based in Epsom, Surrey. Take full responsibility for accommodation standards across 22 bedrooms, all public areas, the laundry, and the uniform room. The Head Housekeeper ensures consistently high presentation, hygiene, and personalised member experience, while managing a team of around 21, controlling costs within budget, and maintaining full compliance.
Responsibilities:
- Take personal accountability for the cleanliness, presentation, and condition of all 22 bedrooms, achieving and maintaining five-star inspection standards consistently.
- Manage the Club's laundry operation, which supports the full estate including bedroom linen, all food and beverage table linen and napkins, golf towels, Cedar Sports Club towels, and Walled Garden towels.
- Manage the Club uniform room, ensuring all uniforms are laundered, stored correctly, and available to employees as required.
- Provide visible, consistent, and motivating leadership to the entire team.
- Responsible for departmental budget including payroll, chemicals, linen, amenities, cleaning equipment, and sundry operational expenditure.
- Develop, maintain, and review room and public area checklists, ensuring all SOPs reflect current Club standards.
- Manage all housekeeping-related supplier relationships and conduct regular supplier reviews, monitoring quality, delivery reliability, and pricing competitiveness.
What to expect:
- All applications will be reviewed
- Immediate interview dates available
- The full job description is available upon request ahead of an interview.
Head Housekeeper - Epsom, Surrey employer: Royal Automobile Club
The Royal Automobile Club is an exceptional employer, offering a vibrant work culture that prioritises excellence and teamwork at our stunning Woodcote Park clubhouse in Epsom, Surrey. With a range of benefits including free meals on duty, a paid birthday day off, and a generous pension scheme, we are committed to the well-being and professional growth of our employees. Join us to lead a dedicated team in delivering outstanding service while enjoying unique perks like an electric vehicle scheme and comprehensive health support.
StudySmarter Expert Advice🤫
We think this is how you could land Head Housekeeper - Epsom, Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at the Royal Automobile Club. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by researching the club's values and services. Show us that you understand what it means to provide a first-class experience and how you can contribute to maintaining those high standards.
✨Tip Number 3
Practice your leadership skills! Think of examples from your past experiences where you've led a team or improved processes. We want to see how you can motivate and inspire your future team at the Woodcote Park clubhouse.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there!
We think you need these skills to ace Head Housekeeper - Epsom, Surrey
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering exceptional standards and creating a welcoming environment for our members and guests.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in housekeeping management. We love seeing specific examples of how you've led teams and maintained high standards in previous roles.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and focus on what makes you a great fit for us!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at the Royal Automobile Club.
How to prepare for a job interview at Royal Automobile Club
✨Know the Club Inside Out
Before your interview, take some time to research the Royal Automobile Club and its values. Familiarise yourself with their commitment to exceptional service and sustainability. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Head Housekeeper, you'll be leading a team of around 21. Be prepared to discuss your leadership style and provide examples of how you've motivated and developed your team in previous roles. Highlight any specific strategies you've used to maintain high standards and ensure a welcoming environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you had to manage budgets, supplier relationships, or resolve conflicts within your team. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Dress the Part
First impressions matter, especially in a role that emphasises presentation. Dress smartly for your interview to reflect the high standards of the Royal Automobile Club. This shows that you understand the importance of appearance and professionalism in the hospitality industry.
