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For Companies At a Glance
- Tasks: Lead the sports reception team and ensure exceptional customer service in a vibrant environment.
- Company: Join the prestigious Royal Automobile Club, known for its excellence and heritage.
- Benefits: Enjoy free meals, a paid birthday off, and a generous pension plan.
- Why this job: Be part of a world-class club and make a real difference in members' experiences.
- Qualifications: Strong communication skills and experience in customer service and team management.
- Other info: Dynamic role with opportunities for personal growth and a supportive team culture.
The predicted salary is between 36000 - 60000 £ per year.
As the Sports Reception Team Leader, you will play a pivotal role in providing exceptional customer service and administrative support within our sports facilities. You will oversee the day-to-day operations of the sports reception area, swimming pool, studio, squash courts and changing rooms ensuring smooth functioning and a welcoming atmosphere for our members and guests. The role is 40 hours per week over 5 days – Monday to Sunday.
Responsibilities
- Providing a smooth and professional service at all times.
- Passionate about customer service.
- Good communication skills; Front of House experience.
- Customer service knowledge and bookings system experience.
- Experience of people management.
- Computer literate.
Benefits
- Free meals on duty.
- Paid birthday day off.
- Free shuttle bus from Epsom station.
- Perkbox discount scheme.
- European RAC cover.
- Interest-free season ticket loan.
- Staff uniform.
- Generous pension.
- Employer-paid health cash plan.
- 24/7 Employee Assistance Programme.
About the employer
The Royal Automobile Club is an exclusive world-class private members club, with 2 stunning clubhouses in London and Epsom. Providing a first-class service offering accommodation, dining, sports and leisure facilities for the enjoyment of our members and guests.
Employer values
- Heritage – Our rich motoring, social, sporting and architectural heritage runs through the fabric and the nature of the Club.
- Excellence – Excellence is not an achievement; it is something we strive for every day.
- Accountability – Taking ownership of our work, meeting our own high standards, honouring our commitments and acting with professionalism.
- Respect – Showing consideration and understanding to our members and colleagues.
- Trust – Acting with fairness, honesty and integrity.
- Sustainability – Actively contribute to reducing our environmental impact, improving our operational efficiency and continuing to build our reputation.
Sports Reception Team Leader - Epsom, Surrey employer: Royal Automobile Club
Contact Detail:
Royal Automobile Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sports Reception Team Leader - Epsom, Surrey
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the Royal Automobile Club. Understanding their values like excellence and respect will help you connect with the interviewers and show that you're a great fit.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about providing exceptional service, think of examples from your past experiences where you went above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Dress the part! First impressions matter, especially in a front-of-house role. Make sure you look smart and professional for your interview. It shows you take the opportunity seriously and respect the club's standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a nice touch that reflects the customer service ethos we value.
We think you need these skills to ace Sports Reception Team Leader - Epsom, Surrey
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can create a welcoming atmosphere for our members and guests, so share any relevant experiences that highlight your passion.
Highlight Your Front of House Experience: Make sure to mention any front of house roles you've had in the past. We value good communication skills and experience in managing reception areas, so don’t hold back on showcasing your expertise in this area.
Be Clear and Professional: Your written application should reflect the professionalism we strive for at the Royal Automobile Club. Keep your language clear and concise, and make sure to proofread for any typos or errors before hitting send.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Royal Automobile Club
✨Know the Club Inside Out
Before your interview, take some time to research the Royal Automobile Club. Familiarise yourself with their values, services, and facilities. This will not only show your genuine interest but also help you align your answers with what they stand for.
✨Showcase Your Customer Service Skills
As a Sports Reception Team Leader, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your communication skills and how you handle challenging situations with grace.
✨Demonstrate Leadership Experience
Since this role involves people management, be ready to discuss your leadership style. Share specific instances where you successfully led a team or improved operations. This will illustrate your capability to oversee the sports reception area effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, the club's future goals, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the club is the right fit for you.
