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- Tasks: Lead the sports reception team and ensure top-notch customer service.
- Company: Prestigious private members club in Epsom with a focus on member experience.
- Benefits: Free meals on duty, generous pension package, and a vibrant work environment.
- Why this job: Join a dynamic team and enhance member experiences in a prestigious setting.
- Qualifications: Experience in customer service and strong team management skills.
- Other info: Opportunity to grow within a respected organisation.
The predicted salary is between 30000 - 42000 £ per year.
A prestigious private members club in Epsom is seeking a Sports Reception Team Leader to oversee day-to-day operations of its sports facilities. This role includes ensuring exceptional customer service and managing staff within the sports reception area.
Applicants should have experience in customer service, good communication skills, and a proven ability to manage teams.
A range of perks is offered, including free meals on duty and a generous pension package.
Sports Reception Team Lead - Member Experience employer: Royal Automobile Club
Contact Detail:
Royal Automobile Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sports Reception Team Lead - Member Experience
✨Tip Number 1
Network like a pro! Reach out to your connections in the sports and hospitality industry. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching the club's values and culture. Tailor your answers to show how your experience aligns with their commitment to exceptional customer service and team management.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've successfully managed teams and improved customer experiences in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step.
We think you need these skills to ace Sports Reception Team Lead - Member Experience
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to create exceptional experiences for members or customers in the past.
Communicate Clearly: Good communication is key for this role. When writing your application, be clear and concise. We appreciate a well-structured application that gets straight to the point!
Team Management Experience: Don’t forget to mention any experience you have in managing teams. We’re looking for someone who can lead and inspire others, so share examples of how you've successfully managed a team before.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details!
How to prepare for a job interview at Royal Automobile Club
✨Know the Club Inside Out
Before your interview, make sure you research the private members club thoroughly. Understand its values, the sports facilities it offers, and what sets it apart from others. This knowledge will help you demonstrate your genuine interest in the role and show that you're a good fit for their culture.
✨Showcase Your Customer Service Skills
Since exceptional customer service is key for this position, prepare examples from your past experiences where you went above and beyond for customers. Think about specific situations where you resolved issues or enhanced a member's experience, as this will highlight your suitability for the role.
✨Demonstrate Leadership Experience
As a Sports Reception Team Leader, you'll need to manage staff effectively. Be ready to discuss your previous leadership roles, focusing on how you motivated your team, handled conflicts, and ensured smooth operations. Use concrete examples to illustrate your management style and successes.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the club's goals, team dynamics, and expectations for the role. This not only shows your enthusiasm but also helps you assess if the club aligns with your career aspirations.
