Reception Supervisor - Pall Mall, London

Reception Supervisor – Pall Mall, London Job Type: Full Time – 40 hours per week The Royal Automobile Club is an exclusive world-class private members club, with 2 stunning clubhouses in London and Epsom. Providing a first-class service offering accommodation, dining, sports and leisure facilities for the enjoyment of our members and guests. Benefits of working at the Royal Automobile Club: Annual staff bonus Free meals on duty Paid birthday day off Generous pension Christmas off in Pall Mall Perkbox discount scheme European RAC cover Interest-free season ticket loan Employer-paid health cash plan 24/7 Employee Assistance Programme Staff parties Purpose of the role: We have an exciting opportunity for an experienced Reception Supervisor to join our dynamic team at this unique Private Members Club. Based at our Pall Mall clubhouse in the heart of London that offers a sanctuary for our members and with an array of bars, restaurants and sports facilities, it becomes a home from home for many. You will supervise the day to day running of the Front Desk and Business Centre operations and support the Manager and the team ensuring members requirements and needs are fulfilled to the highest possible standard and deputise in the absence of the Manager Responsibilities: Supervise and oversee a team of 8 employees, ensuring a high standard of performance is delivered at all times. Prepare departmental rota and ensure they are planned in accordance to the levels of business, maintaining appropriate coverage at all times To provide a unique and individual arrival experience for members and their guests. To develop and maintain good working relationships with all departments in the Club, assisting when required in resolving problems. Communicate closely with all departments to ensure follow up on any member/guest requests and queries About you: Must have supervisory experience. Have worked in a similar luxury environment. Passionate about delivering an exceptional member/guest experience. Experience in Opera/Fidelio systems is preferable. Excellent presentation and attention to detail. Collaborative team player Club Values: HEARTS Heritage – Our rich motoring, social, sporting and architectural heritage runs through the fabric and the nature of the Club Excellence – Excellence is not an achievement; it is something we strive for every day. Accountability – Taking ownership of our work, meeting our own high standards, honouring our commitments and acting with professionalism. Respect – Showing consideration and understanding to our members and colleagues. Trust – Acting with fairness, honesty and integrity. Sustainability – Actively contribute to reducing our environmental impact, improving our operational efficiency and continuing to build our reputation. Please visit our website for more information about our Club Vision and Values. What to expect: All applications will be reviewed Immediate interview dates available Closing date 10 January 2025 The full job description is available upon request ahead of an interview.