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- Tasks: Manage membership processes and provide exceptional service to members and guests.
- Company: Join the Royal Automobile Club, a prestigious private members club with stunning facilities.
- Benefits: Enjoy free meals, paid birthday off, discounts, and a generous pension plan.
- Why this job: Be part of a vibrant team in a role that values excellence and member care.
- Qualifications: Proficiency in Microsoft Office and strong communication skills are essential.
- Other info: Immediate interviews available; apply before 20 June 2025.
The predicted salary is between 25000 - 35000 £ per year.
The Royal Automobile Club is an exclusive world-class private members club, with 2 stunning clubhouses in London and Epsom. Providing a first-class service offering accommodation, dining, sports and leisure facilities for the enjoyment of our members and guests.
Benefits of working at the Royal Automobile Club:
- 40-hour week
- Free staff meals
- Paid birthday day off
- Perkbox discount scheme
- European RAC cover
- Free parking
- Generous pension
- Employer-paid health cash plan
- 24/7 Employee Assistance Programme
- Staff parties
Purpose of the role:
The role will require a high level of organisation and flexibility. Ability to manage and prioritise a varying workload and a real focus on high quality of service, attention to detail and member care.
Responsibilities:
- Become an expert in the history and facilities of the clubhouses, to conduct informative and entertaining individual and group tours of the clubhouse.
- Administrate the entire lifecycle of a Full Member from initial membership enquiry to processing and responding to deceased notices, and everything in between.
- Issuing temporary membership cards to reciprocal guests, day passes to candidates on the waiting list and ensuring they adhere to Club rules and by-laws.
- Provide accurate and up-to-date letters of introduction, and reciprocal club information to our members.
- To ensure the information held on the membership database is up-to-date and consistently accurate.
- Manage all administrative processes associated with membership renewals, ensuring a smooth and timely transition into the new membership year for all members.
- Assist with the preparation and results of the Elections Committee meetings, inclusive of Zoom meetings, and attending various meetings.
- Prepare and attend New Member Welcome Evenings and Activity Group Evenings.
- Assist members with accessing the Club website and resolve any possible issues.
About you:
- High degree of proficiency with Microsoft Office.
- Attention to detail.
- Excellent written and verbal skills.
- Team player.
Club Values:
- HERITAGE - Our rich motoring, social, sporting and architectural heritage runs through the fabric and the nature of the Club.
- Excellence - Excellence is not an achievement; it is something we strive for every day.
- Accountability - Taking ownership of our work, meeting our own high standards, honouring our commitments and acting with professionalism.
- Respect - Showing consideration and understanding to our members and colleagues.
- Trust - Acting with fairness, honesty and integrity.
- Sustainability - Actively contribute to reducing our environmental impact, improving our operational efficiency and continuing to build our reputation.
Please visit our website for more information about our Club Vision and Values.
What happens next:
All applications will be reviewed. Immediate interview dates available. Closing date Friday 20 June 2025. The full job description is available upon request and ahead of an interview.
Contact Detail:
Royal Automobile Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Coordinator
✨Tip Number 1
Familiarise yourself with the Royal Automobile Club's history and facilities. This knowledge will not only impress during interviews but also help you conduct engaging tours, showcasing your expertise in member care.
✨Tip Number 2
Demonstrate your organisational skills by preparing examples of how you've managed multiple tasks or projects simultaneously. Highlighting your ability to prioritise effectively will resonate well with the role's requirements.
✨Tip Number 3
Showcase your proficiency with Microsoft Office by discussing specific tools or features you've used in past roles. Being able to articulate your experience with these applications will underline your readiness for the administrative aspects of the job.
✨Tip Number 4
Emphasise your commitment to excellence and member satisfaction. Prepare anecdotes that illustrate how you've gone above and beyond in previous positions to ensure high-quality service, aligning with the club's values.
We think you need these skills to ace Membership Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Membership Coordinator position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in membership administration, customer service, or roles that required high attention to detail. Use specific examples to demonstrate your capabilities.
Showcase Your Skills: Make sure to mention your proficiency with Microsoft Office and any other relevant software. Highlight your written and verbal communication skills, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the club's values. Discuss why you want to work at the Royal Automobile Club and how you can contribute to their mission.
How to prepare for a job interview at Royal Automobile Club
✨Know the Club Inside Out
Familiarise yourself with the history and facilities of the Royal Automobile Club. Being able to discuss the club's heritage and offerings will show your genuine interest and help you connect with the interviewers.
✨Demonstrate Your Organisational Skills
Prepare examples that showcase your ability to manage multiple tasks and prioritise effectively. The role requires a high level of organisation, so be ready to discuss how you've successfully handled similar responsibilities in the past.
✨Highlight Your Attention to Detail
Since the position involves managing membership data and ensuring accuracy, be prepared to talk about how you ensure precision in your work. Share specific instances where your attention to detail made a difference.
✨Emphasise Teamwork and Communication
As a Membership Coordinator, you'll need to work closely with colleagues and members. Be ready to discuss your experience as a team player and how you effectively communicate with others, especially in a customer service context.