At a Glance
- Tasks: Manage membership processes and provide exceptional service to members and guests.
- Company: Join the Royal Automobile Club, a prestigious private members club with stunning facilities.
- Benefits: Enjoy free meals, paid birthday off, discounts, and a generous pension plan.
- Other info: Immediate interviews available; apply before 20 June 2025!
- Why this job: Be part of a vibrant team in a role that values excellence and member care.
- Qualifications: Proficiency in Microsoft Office and strong communication skills are essential.
The predicted salary is between 25000 - 35000 £ per year.
The Royal Automobile Club is an exclusive world-class private members club, with 2 stunning clubhouses in London and Epsom. Providing a first-class service offering accommodation, dining, sports and leisure facilities for the enjoyment of our members and guests.
Benefits of working at the Royal Automobile Club:
- 40-hour week
- Free staff meals
- Paid birthday day off
- Perkbox discount scheme
- European RAC cover
- Free parking
- Generous pension
- Employer-paid health cash plan
- 24/7 Employee Assistance Programme
- Staff parties
Purpose of the role:
The role will require a high level of organisation and flexibility. Ability to manage and prioritise a varying workload and a real focus on high quality of service, attention to detail and member care.
Responsibilities:
- Become an expert in the history and facilities of the clubhouses, to conduct informative and entertaining individual and group tours of the clubhouse.
- Administrate the entire lifecycle of a Full Member from initial membership enquiry to processing and responding to deceased notices, and everything in between.
- Issuing temporary membership cards to reciprocal guests, day passes to candidates on the waiting list and ensuring they adhere to Club rules and by-laws.
- Provide accurate and up-to-date letters of introduction, and reciprocal club information to our members.
- To ensure the information held on the membership database is up-to-date and consistently accurate.
- Manage all administrative processes associated with membership renewals, ensuring a smooth and timely transition into the new membership year for all members.
- Assist with the preparation and results of the Elections Committee meetings, inclusive of Zoom meetings, and attending various meetings.
- Prepare and attend New Member Welcome Evenings and Activity Group Evenings.
- Assist members with accessing the Club website and resolve any possible issues.
About you:
- High degree of proficiency with Microsoft Office.
- Attention to detail.
- Excellent written and verbal skills.
- Team player.
Club Values:
- HERITAGE - Our rich motoring, social, sporting and architectural heritage runs through the fabric and the nature of the Club.
- Excellence - Excellence is not an achievement; it is something we strive for every day.
- Accountability - Taking ownership of our work, meeting our own high standards, honouring our commitments and acting with professionalism.
- Respect - Showing consideration and understanding to our members and colleagues.
- Trust - Acting with fairness, honesty and integrity.
- Sustainability - Actively contribute to reducing our environmental impact, improving our operational efficiency and continuing to build our reputation.
Please visit our website for more information about our Club Vision and Values.
What happens next:
All applications will be reviewed. Immediate interview dates available. Closing date Friday 20 June 2025. The full job description is available upon request and ahead of an interview.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Coordinator
✨Tip Number 1
Familiarise yourself with the Royal Automobile Club's history and facilities. This knowledge will not only impress during interviews but also help you conduct engaging tours, showcasing your expertise in member care.
✨Tip Number 2
Demonstrate your organisational skills by preparing a mock membership lifecycle process. This will show your understanding of the role's responsibilities and your ability to manage various tasks efficiently.
✨Tip Number 3
Highlight your proficiency in Microsoft Office by discussing specific examples of how you've used these tools in previous roles. This will reassure the interviewers of your capability to handle administrative tasks effectively.
✨Tip Number 4
Emphasise your commitment to the club's values, particularly in terms of excellence and respect. Prepare examples from your past experiences that illustrate how you embody these values in your work.
We think you need these skills to ace Membership Coordinator
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to grasp the responsibilities and requirements of the Membership Coordinator position. Tailor your application to highlight how your skills and experiences align with the club's values and the specific tasks mentioned.
Craft a Tailored CV:Create a CV that emphasises your relevant experience, particularly in administration and customer service. Use clear headings and bullet points to make it easy to read, and ensure you include any proficiency with Microsoft Office as highlighted in the job description.
Write a Compelling Cover Letter:Your cover letter should reflect your enthusiasm for the role and the club. Mention specific examples of your attention to detail and organisational skills, and explain why you are a good fit for the club's values of excellence, accountability, and respect.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates professionalism and attention to detail, which are crucial for the Membership Coordinator role.
How to prepare for a job interview at Royal Automobile Club
✨Know the Club Inside Out
Familiarise yourself with the history and facilities of the Royal Automobile Club. Being able to discuss the club's heritage and offerings will show your genuine interest and help you connect with the interviewers.
✨Demonstrate Your Organisational Skills
Prepare examples that showcase your ability to manage multiple tasks and prioritise effectively. The role requires a high level of organisation, so be ready to discuss how you've successfully handled similar responsibilities in the past.
✨Highlight Your Attention to Detail
Since the position involves managing membership data and ensuring accuracy, be prepared to share instances where your attention to detail made a significant difference. This could include experiences in previous roles or projects.
✨Emphasise Teamwork and Communication
As a Membership Coordinator, you'll need to work closely with colleagues and members. Share examples of how you've collaborated effectively in teams and communicated clearly, especially in situations that required member care.
