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- Tasks: Lead the front-of-house team and ensure top-notch service for members and guests.
- Company: Join the prestigious Royal Automobile Club, a world-class private members club.
- Benefits: Enjoy free meals, annual bonuses, paid birthday off, and a generous pension.
- Why this job: Be part of an exclusive environment where excellence and member satisfaction are key.
- Qualifications: Experience in hospitality, strong leadership, and excellent communication skills required.
- Other info: Immediate interview dates available; great opportunity for career growth.
The predicted salary is between 30000 - 40000 £ per year.
The Royal Automobile Club is an exclusive world-class private members club, with 2 stunning clubhouses in London and Epsom. Providing a first-class service offering accommodation, dining, sports and leisure facilities for the enjoyment of our members and guests.
Benefits of working at the Royal Automobile Club:
- Annual staff bonus
- Free meals on duty
- Paid birthday day off
- Generous pension
- Christmas off in Pall Mall
- Perkbox discount scheme
- European RAC cover
- Interest-free season ticket loan
- Employer-paid health cash plan
- 24/7 Employee Assistance Programme
- Staff parties
Purpose of the role:
The Head Waiter is responsible for overseeing the service in the Club Room and Lounge to ensure a high-quality experience for Members and guests. They lead the front-of-house team, coordinate daily service operations, and act as a liaison between kitchen staff and servers. The Head Waiter ensures that all service standards, hygiene regulations, and Member expectations are consistently met.
Responsibilities:
- Supervise and coordinate the activities of the lounge waiters.
- Greet members in a warm and professional manner, ensuring a welcoming environment.
- Ensure excellent customer service is delivered at all times.
- Assist in training, coaching, and mentoring waiters.
- Coordinate with kitchen staff to ensure timely and accurate food service.
- Maintain a clean, organised, and presentable area.
- Assist with staff scheduling, inventory management, and ordering supplies.
About you:
- Proven experience in a similar role within the hospitality industry.
- Excellent leadership and team management skills.
- Strong communication and interpersonal abilities.
- Ability to remain calm under pressure and resolve issues quickly.
- Good organisational and multitasking skills.
- Knowledge of food safety and hygiene standards.
- Proficiency in using POS systems and basic restaurant management tools.
Club Values:
- HERITAGE: Our rich motoring, social, sporting and architectural heritage runs through the fabric and the nature of the Club.
- EXCELLENCE: Excellence is not an achievement; it is something we strive for every day.
- ACCOUNTABILITY: Taking ownership of our work, meeting our own high standards, honouring our commitments and acting with professionalism.
- RESPECT: Showing consideration and understanding to our members and colleagues.
- TRUST: Acting with fairness, honesty and integrity.
- SUSTAINABILITY: Actively contribute to reducing our environmental impact, improving our operational efficiency and continuing to build our reputation.
Please visit our website for more information about our Club Vision and Values.
What to expect:
All applications will be reviewed. Immediate interview dates available.
Head Waiter - Pall Mall, London employer: Royal Automobile Club
Contact Detail:
Royal Automobile Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Waiter - Pall Mall, London
✨Tip Number 1
Get to know the club! Before your interview, do a bit of research on the Royal Automobile Club. Familiarise yourself with their values and services. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your leadership skills and customer service experience, as these are key for the Head Waiter role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look sharp and professional for your interview. It shows that you respect the club's standards and are ready to represent them well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role!
We think you need these skills to ace Head Waiter - Pall Mall, London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your experience. A touch of warmth and professionalism in your tone can really make a difference.
Tailor Your Application: Make sure to tailor your application specifically for the Head Waiter role at the Royal Automobile Club. Highlight your relevant experience and skills that align with our values of excellence and respect. This shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you the perfect fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find more info about our Club and what we stand for there!
How to prepare for a job interview at Royal Automobile Club
✨Know the Club Inside Out
Before your interview, take some time to research the Royal Automobile Club. Familiarise yourself with its history, values, and services. This will not only show your genuine interest but also help you align your answers with their expectations.
✨Showcase Your Leadership Skills
As a Head Waiter, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to train and mentor others, as this is crucial for the role.
✨Demonstrate Excellent Customer Service
Think of specific instances where you've gone above and beyond for customers. The Royal Automobile Club prides itself on first-class service, so be ready to discuss how you ensure a welcoming environment and meet member expectations.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills under pressure. Practice responses to scenarios like handling a difficult customer or coordinating a busy service. This will help you stay calm and articulate during the interview.