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- Tasks: Lead IT support and manage technology for a prestigious private members club.
- Company: Join the Royal Automobile Club, a top-tier club with luxurious facilities in London and Epsom.
- Benefits: Enjoy free meals, paid birthday off, onsite parking, and a generous health cash plan.
- Why this job: Be part of a dynamic team, enhance your tech skills, and contribute to a rich heritage.
- Qualifications: Experience in hospitality, Azure certification, and strong communication skills required.
- Other info: Immediate interviews available; apply before March 25, 2025.
The predicted salary is between 48700 - 73600 £ per year.
IT Infrastructure and Support Manager £61,792.50
The Royal Automobile Club is an exclusive world-class private members club, with 2 stunning clubhouses in London and Epsom. Providing a first-class service offering accommodation, dining, sports and leisure facilities for the enjoyment of our members and guests.
Benefits of working at the Royal Automobile Club:
- Free meals on duty
- Paid birthday day off
- Free onsite parking
- Free shuttle bus from Epsom station
- Perkbox discount scheme
- European RAC cover
- Interest-free season ticket loan
- Generous pension
- Employer-paid health cash plan
- 24/7 Employee Assistance Programme
- 40-hour week with paid overtime
- Staff parties
Purpose of the role:
We are currently looking for an IT Infrastructure and Support Manager to join a team supporting the organization's network, systems applications, and hardware.
This role is responsible primarily for second- and third-line support, with the expectation of becoming a future subject matter expert within hospitality – areas specific to the business needs. The successful candidate must be comfortable working with all levels of stakeholders as part of a team or autonomously when required.
Based in Epsom with occasional travel to our London Pall Mall clubhouse and is office based 5 days per week.
Responsibilities:
- Manage and maintain technology and systems used by the Club.
- Support IT projects with the installation of software, hardware and peripheral devices.
- Assist with the maintenance of our Office 365 tenant and AD Domain configuration.
- Provide a Help Desk service to support Club staff and members and IT providers used by the Club.
- Assist in the production and upkeep of all technical documentation in line with company standards.
- Assist the Development team where necessary with on-prem and Cloud network architectures.
- Ensure that all calls are updated with detailed information and resolved within SLAs.
Experience needed:
- Experience in hospitality or leisure industry.
- Understanding of EPOS
- Understanding of Hotel-Property Management Systems (preferably Opera PMS)
- AZ-103/AZ104 Azure Qualification.
- MCSA Certification in MS Windows Server 2012 R2 or above.
- CompTIA A+ / Network+ / Security+
- Telephony (PBX, IP, SIP, Analogue, Mitel 3300 preferably)
- Cisco CCNA / Juniper JNCIA Certification.
About you:
- Demonstrable enthusiasm for technology.
- Willingness to learn new technologies.
- Able to follow instructions processes and procedures.
- Good communication and interpersonal skills
- Proven track record in people management.
- CCNP, Routing, Switching & Security with Data Centre experience in Microsoft development frameworks.
Club Values: HEARTS
Heritage – Our rich motoring, social, sporting and architectural heritage runs through the fabric and the nature of the Club
Excellence – Excellence is not an achievement; it is something we strive for every day.
Accountability – Taking ownership of our work, meeting our own high standards, honouring our commitments and acting with professionalism.
Respect – Showing consideration and understanding to our members and colleagues.
Trust Acting with fairness, honesty and integrity.
Sustainability Actively contribute to reducing our environmental impact, improving our operational efficiency and continuing to build our reputation.
Please visit our website for more information about our Club Vision and Values.
What to expect:
- All applications will be reviewed
- Immediate interview dates available
- Closing date 25 March 2025
- Full job description available on request
AMRT1_UKCT
IT Infrastructure and Support Manager employer: Royal Automobile Club
Contact Detail:
Royal Automobile Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Infrastructure and Support Manager
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as EPOS and Hotel-Property Management Systems like Opera PMS. Having hands-on experience or knowledge about these systems can set you apart during the interview.
✨Tip Number 2
Highlight your experience in the hospitality or leisure industry. Be prepared to discuss how your background aligns with the club's values and how you can contribute to their mission of providing first-class service.
✨Tip Number 3
Demonstrate your enthusiasm for technology by discussing recent projects or technologies you've worked with. Showing a willingness to learn new technologies will resonate well with the hiring team.
✨Tip Number 4
Prepare to discuss your people management skills and provide examples of how you've successfully led teams or projects in the past. This role requires good communication and interpersonal skills, so be ready to showcase these abilities.
We think you need these skills to ace IT Infrastructure and Support Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the IT Infrastructure and Support Manager position. Make sure you understand the responsibilities and required qualifications, especially in relation to hospitality and technology.
Tailor Your CV: Customize your CV to highlight relevant experience in IT support, particularly in the hospitality or leisure industry. Emphasize your technical skills, certifications, and any experience with systems like EPOS or Hotel-Property Management Systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for technology and your ability to work with various stakeholders. Mention specific examples of how you've successfully managed IT projects or provided support in previous roles.
Highlight Soft Skills: In your application, don't forget to mention your communication and interpersonal skills. The role requires good people management, so provide examples of how you've effectively worked in teams or led projects.
How to prepare for a job interview at Royal Automobile Club
✨Show Your Passion for Technology
Demonstrate your enthusiasm for technology during the interview. Share examples of how you've embraced new technologies in your previous roles, especially in the hospitality or leisure industry.
✨Understand the Club's Values
Familiarize yourself with the Royal Automobile Club's values: Heritage, Excellence, Accountability, Respect, Trust, and Sustainability. Be prepared to discuss how you embody these values in your work and how they align with your professional philosophy.
✨Prepare for Technical Questions
Expect technical questions related to IT infrastructure, systems applications, and hardware. Brush up on your knowledge of EPOS, Hotel-Property Management Systems, and relevant certifications like AZ-103/AZ-104 and MCSA.
✨Highlight Your People Management Skills
Since the role involves managing a team and providing support to staff and members, be ready to discuss your experience in people management. Share specific examples of how you've successfully led teams and resolved conflicts.
