At a Glance
- Tasks: Supervise sports facilities, provide excellent customer service, and maintain a safe environment.
- Company: Join the Royal Automobile Club, a prestigious organisation focused on sports and wellness.
- Benefits: Enjoy free meals, paid birthday off, generous pension, and more perks.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a vibrant team and make a positive impact on members' wellness.
- Qualifications: Must have a valid UK driver’s licence and excellent customer service skills.
The predicted salary is between 24000 - 30000 £ per year.
The Royal Automobile Club are currently seeking a Sports Assistant to join the team looking after the Sports and Wellbeing facility in our Woodcote Park clubhouse. The role offers a variety of sports including swimming, tennis, squash, gym, and studio classes. This 40-hour per week, 5-day position (Monday to Sunday) requires delivering exceptional customer service to our members at all times.
Responsibilities
- Supervise and ensure high standards of service by the poolside and public areas
- Maintain a safe pool environment through excellent lifeguard practices
- Assist with the operational roles around the facilities
- Engage in polite professional conversations with members and guests, using the member’s name and title as appropriate at every opportunity
- Ensure all public areas are maintained and cleaned at all times
- Provide a friendly professional service to all members and guests to create a warm and welcoming atmosphere
- Keep up to date with all sports and wellness services, current promotions and new products to recommend to members and guests
- Ensure compliance with the rules of the Clubhouse’s Health and Safety Policy
- Provide assistance at the sports reception and other staff needs
Qualifications
- Valid full UK driver’s licence
- Competent swimmer willing to train towards achieving the NPLQ Lifeguard Qualification
- Proven excellent customer service experience
- Approachable and confident
- Take pride in your work and the team
- Good communication skills
Benefits
- Free meals on duty
- Paid birthday day off
- Generous pension
- Free onsite parking at Woodcote Park clubhouse
- Free shuttle bus from Epsom station
- Perkbox discount scheme
- European RAC cover
- Interest-free season ticket loan
- Employer‑paid health cash plan
- 24/7 Employee Assistance Programme
- Staff parties
Member-Focused Sports & Wellness Assistant (Pool, Gym, Classes) in Ewell employer: Royal Automobile Club
The Royal Automobile Club is an exceptional employer, offering a vibrant work culture that prioritises member engagement and wellness at our Woodcote Park clubhouse. With a strong focus on employee growth, we provide comprehensive benefits including free meals, a generous pension scheme, and access to health cash plans, ensuring our team feels valued and supported. Join us in creating a welcoming atmosphere for our members while enjoying unique perks like a paid birthday day off and a free shuttle service from Epsom station.
StudySmarter Expert Advice🤫
We think this is how you could land Member-Focused Sports & Wellness Assistant (Pool, Gym, Classes) in Ewell
✨Tip Number 1
Get to know the club! Before your interview, spend some time familiarising yourself with the Royal Automobile Club's facilities and services. This will help you engage in meaningful conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look professional and approachable. First impressions matter, and looking smart will help convey your commitment to the role and the club's values.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It not only streamlines the process but also shows your enthusiasm for joining the Royal Automobile Club family.
We think you need these skills to ace Member-Focused Sports & Wellness Assistant (Pool, Gym, Classes) in Ewell
Some tips for your application 🫡
Show Your Passion for Sports & Wellness:When writing your application, let your enthusiasm for sports and wellness shine through! We want to see how much you care about providing top-notch service to our members. Share any relevant experiences that highlight your love for fitness and helping others.
Tailor Your Application:Make sure to customise your application to fit the role of Sports Assistant. Use keywords from the job description, like 'customer service' and 'safety', to show that you understand what we’re looking for. This will help us see that you’re a great match for our team!
Be Professional Yet Approachable:In your written application, strike a balance between professionalism and friendliness. We value good communication skills, so use a warm tone while still being clear and concise. Remember, we’re looking for someone who can engage with our members in a polite and professional manner.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our club and what we stand for!
How to prepare for a job interview at Royal Automobile Club
✨Know Your Sports
Familiarise yourself with the various sports and wellness services offered at the Royal Automobile Club. Being able to discuss swimming, tennis, and gym classes will show your genuine interest in the role and help you connect with the interviewers.
✨Customer Service is Key
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you went above and beyond for a member or guest, as this role heavily focuses on creating a warm and welcoming atmosphere.
✨Safety First
Brush up on health and safety practices, especially those related to poolside supervision. Be ready to discuss how you would maintain a safe environment and respond to emergencies, as this is crucial for the role.
✨Engage with Confidence
Practice engaging in polite, professional conversations. Use role-play scenarios to get comfortable using members' names and titles, as personalisation can significantly enhance the member experience.
