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- Tasks: Support the club shop, providing exceptional service and fulfilling online orders.
- Company: Join the prestigious Royal Automobile Club with a vibrant community.
- Benefits: Enjoy free meals, annual bonuses, and a generous pension plan.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Retail experience and excellent communication skills are essential.
- Other info: Immediate interviews available; great opportunities for growth.
The predicted salary is between 20000 - 25000 £ per year.
The Royal Automobile Club is an exclusive world-class private members club, with 2 stunning clubhouses in London and Epsom. Providing a first-class service offering accommodation, dining, sports and leisure facilities for the enjoyment of our members and guests.
Benefits of working at the Royal Automobile Club:
- Annual staff bonus
- Free meals on duty
- Paid birthday day off
- Generous pension
- Free onsite parking at Woodcote Park clubhouse
- Free shuttle bus from Epsom station
- Perkbox discount scheme
- European RAC cover
- Interest-free season ticket loan
- Employer-paid health cash plan
- 24/7 Employee Assistance Programme
- Staff parties
Purpose of the role:
Supporting the day-to-day running of the club shop this role is pivotal in providing exceptional levels of service to our Members. Working closely with the rest of the team to fulfil online orders via the Online Shop, home delivery and Click & Collect orders. This requires a level of manual lifting with boxes of wine and champagne. 40 hours per week over 5 days – Monday to Sunday. A full UK driving license is essential.
Responsibilities:
- Provide a first class service to our members at all times
- Monitor sales of products and replenish where stocks are depleted
- Track and monitor member’s orders, including packaging and preparing orders for home delivery, prepare bags for click & collect orders and to ensure deadlines are met and a constant line of communication is open
- To support the room attendant and housekeeping team in delivering high standards
About you:
- Proven experience of working within a retail environment or shop
- Excellent communication skills and the ability to build rapport with customers
- Quality and service focused with exceptional planning and organisation skills
- Team orientated
- Good attention to detail
- Effective natural communicator
- Logical thinker, focused and passionate
Club Values: HEARTS
- Heritage - Our rich motoring, social, sporting and architectural heritage runs through the fabric and the nature of the Club
- Excellence - Excellence is not an achievement; it is something we strive for every day.
- Accountability - Taking ownership of our work, meeting our own high standards, honouring our commitments and acting with professionalism.
- Respect - Showing consideration and understanding to our members and colleagues.
- Trust - Acting with fairness, honesty and integrity.
- Sustainability - Actively contribute to reducing our environmental impact, improving our operational efficiency and continuing to build our reputation.
Please visit our website for more information about our Club Vision and Values.
What to expect:
- All applications will be reviewed
- Immediate interview dates available
- The full job description is available upon request ahead of an interview.
Retail Assistant - Epsom, Surrey employer: Royal Automobile Club
Contact Detail:
Royal Automobile Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - Epsom, Surrey
✨Tip Number 1
Get to know the Royal Automobile Club! Familiarise yourself with their values and services. When you walk into that interview, show them you’re not just another candidate – you’re genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing first-class service, think of examples from your past experiences where you’ve gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Dress the part! First impressions matter, especially in a retail environment. Make sure you look smart and professional when you show up for your interview. It shows you care about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the club and its culture before your interview.
We think you need these skills to ace Retail Assistant - Epsom, Surrey
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about providing first-class service and being part of our team at the Royal Automobile Club.
Tailor Your CV: Make sure to customise your CV to highlight your retail experience and communication skills. We’re looking for someone who can build rapport with our members, so showcase any relevant examples that demonstrate this!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Retail Assistant role. Remember, we value attention to detail!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Royal Automobile Club
✨Know the Club Inside Out
Before your interview, take some time to research the Royal Automobile Club. Familiarise yourself with their values, services, and what makes them unique. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Retail Experience
Be ready to discuss your previous retail experience in detail. Think of specific examples where you provided excellent customer service or handled challenging situations. This will demonstrate your capability to thrive in a fast-paced environment like the club shop.
✨Emphasise Teamwork Skills
Since this role involves working closely with a team, highlight your ability to collaborate and communicate effectively. Share examples of how you've successfully worked as part of a team in the past, especially in a retail setting.
✨Prepare for Practical Questions
Expect questions that assess your problem-solving skills and attention to detail. For instance, think about how you would handle a situation where stock is running low or how you would ensure timely order fulfilment. Being prepared with practical scenarios will set you apart.