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- Tasks: Welcome members and guests, manage bookings, and ensure a fantastic experience in our children's facility.
- Company: Join the Royal Automobile Club, an exclusive private members club with stunning facilities.
- Benefits: Enjoy free meals, annual bonuses, health plans, and a generous pension.
- Why this job: Be the friendly face of our Walled Garden and create memorable experiences for families.
- Qualifications: Excellent customer service skills and a positive attitude are essential.
- Other info: Flexible shifts over a 7-day rota, including weekends, with great career development opportunities.
The predicted salary is between 20000 - 25000 £ per year.
The Royal Automobile Club is an exclusive world-class private members club, with 2 stunning clubhouses in London and Epsom. Providing a first-class service offering accommodation, dining, sports and leisure facilities for the enjoyment of our members and guests.
The Walled Garden, children facility is home to over 3000 Woodcote junior members and their friends. We have a swimming pool, outdoor splash pad, soft play, multi-use games area, outdoor play equipment along with junior lounge. We host holiday activity camps, private parties and seasonal events.
Benefits of working at the Royal Automobile Club:
- Annual staff bonus
- Free meals on duty
- Paid birthday day off
- Generous pension
- Free onsite parking at Woodcote Park clubhouse
- Free shuttle bus from Epsom station
- Perkbox discount scheme
- European RAC cover
- Interest-free season ticket loan
- Employer-paid health cash plan
- 24/7 Employee Assistance Programme
- Staff parties
Purpose of the role:
To welcome our members and their guests in our stunning Walled Garden, children’s facility. As a leisure assistant you are responsible for providing a warm, friendly welcome, along with taking food and drinks orders, making coffee, managing pool and activity bookings to ensure an exceptional member experience. This role is for 5 days a week over a 7 day rota, which includes working weekends.
Responsibilities:
- To be the warm welcoming face of the Walled Garden.
- Deliver a positive memorable Member journey and an experience of the highest quality.
- Keep each area of the operation clean and tidy to ensure standards are met.
- Taking orders for food and drinks, operating the café POS correctly.
- Communicate with internal teams including maintenance and housekeeping.
- Ensure compliance with the Health and Safety policy.
About you:
- Proven and demonstrable excellent customer service experience
- Be approachable and confident
- Excellent communication skills
- Good computer knowledge
Club Values: HEARTS
- Heritage - Our rich motoring, social, sporting and architectural heritage runs through the fabric and the nature of the Club
- Excellence - Excellence is not an achievement; it is something we strive for every day.
- Accountability - Taking ownership of our work, meeting our own high standards, honouring our commitments and acting with professionalism.
- Respect - Showing consideration and understanding to our members and colleagues.
- Trust – Acting with fairness, honesty and integrity.
- Sustainability – Actively contribute to reducing our environmental impact, improving our operational efficiency and continuing to build our reputation.
Please visit our website for more information about our Club Vision and Values.
What to expect:
- All applications will be reviewed
- Immediate interview dates available
- The full job description is available upon request ahead of an interview.
Leisure Assistant - Epsom, Surrey employer: Royal Automobile Club
Contact Detail:
Royal Automobile Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Assistant - Epsom, Surrey
✨Tip Number 1
Get to know the Royal Automobile Club! Familiarise yourself with their values and what makes them tick. When you walk into that interview, show them you’re not just another candidate – you’re genuinely excited about being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Leisure Assistant, you'll be the friendly face welcoming members. Role-play scenarios with friends or family to nail down how you'd handle different situations, from taking orders to managing bookings.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows you respect the opportunity and are ready to represent the club’s high standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team at the Royal Automobile Club right from the start.
We think you need these skills to ace Leisure Assistant - Epsom, Surrey
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values at the Royal Automobile Club.
Tailor Your Experience: Make sure to highlight your customer service experience in a way that aligns with what we’re looking for. Use examples that demonstrate your approachability and communication skills, as these are key for a Leisure Assistant.
Keep It Clean and Tidy: Just like we maintain high standards in our facilities, your application should be neat and well-organised. Proofread for any typos or errors, and ensure it’s easy to read. A polished application reflects your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you have all the latest info about the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Royal Automobile Club
✨Know the Club Inside Out
Before your interview, take some time to research the Royal Automobile Club and its values. Familiarise yourself with their facilities, especially the Walled Garden, and understand what makes their service exceptional. This will show your genuine interest in the role and help you connect your experience to their needs.
✨Showcase Your Customer Service Skills
Since this role is all about providing a warm and friendly welcome, be ready to share specific examples of your customer service experience. Think of situations where you went above and beyond for a customer or resolved a tricky issue. This will demonstrate your ability to deliver the high-quality member experience they’re looking for.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various situations, such as dealing with a difficult customer or managing multiple orders at once. Practise your responses to these scenarios, focusing on how you would maintain professionalism and uphold the club's values of excellence and respect.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview, reflecting the professional environment of the Royal Automobile Club. A polished appearance will not only boost your confidence but also align with the club’s commitment to excellence and professionalism.