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- Tasks: Provide top-notch IT support to staff and members, ensuring smooth tech operations.
- Company: Join the prestigious Royal Automobile Club with stunning clubhouses in London and Epsom.
- Benefits: Enjoy free meals, paid birthday off, health plans, and a supportive work environment.
- Why this job: Be part of a dynamic team and enhance your tech skills while making a real impact.
- Qualifications: Experience in IT support, knowledge of Microsoft environments, and strong communication skills.
- Other info: Immediate interviews available; great opportunity for career growth in a vibrant setting.
The predicted salary is between 36000 - 60000 £ per year.
The Royal Automobile Club is an exclusive world‑class private members club, with 2 stunning clubhouses in London and Epsom. Providing a first‑class service offering accommodation, dining, sports and leisure facilities for the enjoyment of our members and guests.
Benefits of working at the Royal Automobile Club:
- Free meals on duty
- Paid birthday day off
- Free onsite parking
- Free shuttle bus from Epsom station
- European RAC cover
- Interest‑free season ticket loan
- Employer‑paid health cash plan
- 24/7 Employee Assistance Programme
- 40‑hour week with paid overtime
- Staff parties
Our exclusive clubhouse in Woodcote Park, Epsom is looking for an IT Support Engineer to join our well established team. The role is office based 5 days per week in our Epsom clubhouse with occasional travel to Pall Mall, London.
Purpose of the role: Support the provision of IT services, and the staff and members who are making use of them. Ensure that internal KPIs and SLAs are met at all times. The IT team is small and flexible therefore this role will be expected to assist with covering project work, standby roster, holidays and other ad hoc requirements.
Responsibilities:
- To provide a helpdesk service to support Club staff and members and IT providers used by the Club.
- Respond to support requests in a prompt and courteous manner, resolving 80% or more incoming support calls as the first point of contact.
- Manage and support the technology and systems used by the Club.
- Support IT projects with the installation of software, hardware and associated peripheral device drivers.
- Assist in the production and upkeep of all technical documentation in line with company standards.
- Assist the Application team where considered necessary.
About you:
- Experience of working in multisite environments with remote support.
- Knowledge of remote administration/connectivity methods.
- Understanding of Microsoft based environments both on‑Cloud and on site (Microsoft Active Directory, Azure, Exchange and IIS).
- Familiar with Local Area Networks (HP ProCurve) and Wi‑Fi networks.
- Knowledge of IP telephony solutions (ideally Mitel 3300/3CX).
- Skilled in using communications tools and applications such as MS Teams.
- Experience of collaboration tools SharePoint and Teams.
- Demonstrates a genuine interest and enthusiasm for technology.
- Able to follow instructions and documented procedures.
- Good written communication and telephonic skills.
- Able to manage multiple tasks effectively and prioritise service desk requests efficiently.
What to expect:
- All applications will be reviewed
- Immediate interview dates available
- The full job description is available upon request ahead of an interview
IT Support Engineer in Epsom employer: Royal Automobile Club
Contact Detail:
Royal Automobile Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Epsom
✨Tip Number 1
Network like a pro! Reach out to current employees at the Royal Automobile Club on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your tech skills. Make sure you can talk confidently about Microsoft environments, remote support, and any relevant tools like MS Teams. We want to see your passion for IT!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you've resolved tech issues quickly and efficiently. Remember, they want someone who can handle support requests like a champ!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at the Royal Automobile Club.
We think you need these skills to ace IT Support Engineer in Epsom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Microsoft environments, remote support, and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your genuine interest in technology and why you want to join our team at the Royal Automobile Club. Keep it concise but engaging – we love a bit of personality!
Showcase Your Communication Skills: Since good written communication is key for this role, make sure your application is clear and free of errors. We appreciate attention to detail, so take the time to proofread your documents before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Royal Automobile Club
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft environments, especially Active Directory and Azure. Be ready to discuss how you've used these technologies in past roles, as well as any experience with IP telephony solutions like Mitel or 3CX.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved IT issues in a timely manner. The Royal Automobile Club values prompt support, so think of situations where you managed to resolve a high percentage of calls on the first contact.
✨Demonstrate Your Team Spirit
Since the IT team is small and flexible, highlight your ability to work collaboratively. Share experiences where you've assisted colleagues or contributed to team projects, showing that you're a team player who can adapt to various roles.
✨Communicate Clearly and Confidently
Good communication is key in this role. Practice explaining technical concepts in simple terms, as you'll need to assist both staff and members. Be prepared for questions about your written and verbal communication skills during the interview.