At a Glance
- Tasks: Lead the sports reception team and ensure top-notch customer service.
- Company: Join the prestigious Royal Automobile Club, a world-class private members club.
- Benefits: Enjoy free meals, paid birthday off, health cash plan, and more.
- Other info: Immediate interviews available; great opportunity for career growth.
- Why this job: Be part of an exclusive club and enhance your customer service skills.
- Qualifications: Experience in front of house and customer service is essential.
The predicted salary is between 31077 - 31077 £ per year.
The Royal Automobile Club is an exclusive world-class private members club, with two stunning clubhouses in London and Epsom. Providing a first-class service offering accommodation, dining, sports and leisure facilities for the enjoyment of our members and guests.
Benefits of working at the Royal Automobile Club:
- Free meals on duty
- Paid birthday day off
- Free shuttle bus from Epsom station
- European RAC cover
- Interest-free season ticket loan
- Staff uniform
- Employer-paid health cash plan
- 24/7 Employee Assistance Programme
Purpose of the role:
As the Head Sports Receptionist, you will play a pivotal role in providing exceptional customer service and administrative support within our sports facilities. You will oversee the day-to-day operations of the sports reception area, swimming pool, studio, squash courts and changing rooms ensuring smooth functioning and a welcoming atmosphere for our members and guests. The role is 40 hours per week over 5 days - Monday to Sunday.
Responsibilities:
- Providing a smooth and professional service at all times.
- Passionate about customer service.
About you:
- Front of House experience
- Customer service knowledge and bookings system experience
- Experience of people management
Heritage: Our rich motoring, social, sporting and architectural heritage runs through the fabric and the nature of the Club.
Excellence: Excellence is not an achievement; it is something we strive for every day.
Accountability: Taking ownership of our work, meeting our own high standards, honouring our commitments and acting with professionalism.
Respect: Showing consideration and understanding to our members and colleagues.
Trust: Acting with fairness, honesty and integrity.
Sustainability: Actively contribute to reducing our environmental impact, improving our operational efficiency and continuing to build our reputation.
Please visit our website for more information about our Club Vision and Values.
What to expect:
- All applications will be reviewed
- Immediate interview dates available
- The full job description is available upon request ahead of an interview.
Head Sports Receptionist in Epsom employer: Royal Automobile Club
The Royal Automobile Club is an exceptional employer, offering a vibrant work culture that prioritises excellence in hospitality and employee satisfaction. With opportunities for professional growth within the luxury events sector, employees enjoy benefits such as free meals on duty and generous paid time off, all while working in the prestigious Pall Mall clubhouse in London, known for its rich history and elegant atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Head Sports Receptionist in Epsom
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Royal Automobile Club. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Royal Automobile Club
Don't be shy about reaching out to Royal Automobile Club directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Sports Receptionist in Epsom
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Royal Automobile Club and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Royal Automobile Club
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
