Head Housekeeper - Epsom, Surrey Job Type: Full Time - 40 hours per week The Royal Automobile Club is an exclusive world-class private members club, with two stunning clubhouses in London and Epsom. Providing a first-class service offering accommodation, dining, sports and leisure facilities for the enjoyment of our members and guests. We have a unique and exciting opportunity for a dynamic and experienced Head Housekeeper to join our dedicated team at the Woodcote Park clubhouse. Free meals on duty ~ Paid birthday day off ~ Free shuttle bus from Epsom station ~ Perkbox discount scheme ~ Interest-free season ticket loan ~ Generous pension ~ Electric Vehicles (EV) Scheme ~ Employer-paid health cash plan ~24/7 Employee Assistance Programme As Head Houskeeper you will lead, manage, and develop the housekeeping department at our Woodcote Park based in Epsom, Surrey. Take full responsibility for accommodation standards across 22 bedrooms, all public areas, the laundry, and the uniform room. The Head Housekeeper ensures consistently high presentation, hygiene, and personalised member experience, while managing a team of around 21, controlling costs within budget, and maintaining full compliance. Take personal accountability for the cleanliness, presentation, and condition of all 22 bedrooms, achieving and maintaining five-star inspection standards consistently. Manage the Club's laundry operation, which supports the full estate including bedroom linen, all food and beverage table linen and napkins, golf towels, Cedar Sports Club towels, and Walled Garden towels. Responsible for departmental budget including payroll, chemicals, linen, amenities, cleaning equipment, and sundry operational expenditure. Manage all housekeeping-related supplier relationships and conduct regular supplier reviews, monitoring quality, delivery reliability, and pricing competitiveness. Ensure the department operates in full compliance with all relevant health and safety legislation, including COSHH regulations, manual handling, fire safety, and safe working practices. Champion sustainability within the housekeeping and laundry departments, embedding responsible practices into daily operations, procurement decisions, and team behaviour. Minimum 3 years' management experience in a luxury hotel or comparable private members' club housekeeping environment Proven budget responsibility including payroll management and expense control Experience in writing, implementing and review SOPs Supplier and contract management experience Flexible and resilient —comfortable working weekends Proficient in housekeeping management systems (opera cloud) and standard Office software (Excel, Word) Heritage – Our rich motoring, social, sporting and architectural heritage runs through the fabric and the nature of the Club Please visit our website for more information about our Club Vision and Values. Immediate interview dates available
Locations
EpsomSurrey
