Club Shop & E-Commerce Manager - Epsom, Surrey

To manage the aggressive growth of the Retail department and be an active role within Sales and Marketing Team, with a strong commercial sales focus. The purpose is to increase and grow revenue from the Club Shops and Online ensuring the Club delivers a focused sales and marketing strategy to achieve budgeted revenues. The role is ideally suited to candidates with an exemplary standard of communication, both oral and written, from an environment where attention to detail is of paramount importance. The role is 40 hours per week working 5 days over 7 days - Monday to Sunday.

Responsibilities

• Work with the Head of Sales & Marketing to ensure a focused sales effort to achieve agreed sales targets and financial goals.
• Manage the Club Shop Retail Assistants at both clubhouses.
• Manage the day to day running of the Club Shops and the Online Club shop.
• Remotely manage the Pall Mall Club Shop team and visit on a bi‑weekly basis.
• Manage the Club's ecommerce shop to keep relevant and up to date, including photography, content, and stock.
• Achieve the budgeted revenue targets and subsidy as approved by the Board in the annual financial budget plan.
• Control of the stock management and be full responsibility for the count, turnover, invoicing and purchasing.

Qualifications

• Proven leadership experience in a retail environment.
• Experience using Shopify.
• Experience working in a multi‑disciplined team.
• Working knowledge of Microsoft Outlook, Word, Excel and PowerPoint.
• Budgeting input/review/control.
• Strong written and verbal communication skills along with ability to produce formal presentation, with high attention to detail.
• Outbound telephone communication for results focused marketing campaigns.
• Team player.
• Passion for dealing with people face to face and over the phone.
• Ability to work using own initiative.

Company Overview

The Royal Automobile Club is an exclusive world‑class private members club, with 2 stunning clubhouses in London and Epsom. Providing a first‑class service offering accommodation, dining, retail, sports and leisure facilities for the enjoyment of our members and guests.

Benefits

• Annual bonus.
• Free meals on duty.
• Paid birthday day off.
• Free shuttle bus from Epsom station.
• Perkbox discount scheme.
• European RAC cover.
• Interest‑free season ticket loan.
• Generous pension.
• Employer‑paid health cash plan.
• 24/7 Employee Assistance Programme.

Core Values

• Excellence – Excellence is not an achievement; it is something we strive for every day.
• Accountability – Taking ownership of our work, meeting our own high standards, honouring our commitments and acting with professionalism.
• Respect – Showing consideration and understanding to our members and colleagues.
• Trust – Acting with fairness, honesty and integrity.
• Sustainability – Actively contribute to reducing our environmental impact, improving our operational efficiency and continuing to build our reputation.