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- Tasks: Support the Business Centre by managing inquiries and ensuring a top-notch experience for members.
- Company: Join the Royal Automobile Club, a prestigious private members club in London.
- Benefits: Enjoy free meals, paid birthday off, staff bonuses, and a generous pension plan.
- Why this job: Be part of a vibrant team in a historic club that values excellence and sustainability.
- Qualifications: Customer service experience and proficiency in Word, Outlook, and Excel are essential.
- Other info: Immediate interviews available; apply before January 17, 2025!
The predicted salary is between 24000 - 36000 £ per year.
Business Centre Assistant – Pall Mall, London Job Type: Part Time – 25 hours per week The Royal Automobile Club is an exclusive world-class private members club, with 2 stunning clubhouses in London and Epsom. Providing a first-class service offering accommodation, dining, sports and leisure facilities for the enjoyment of our members and guests. Benefits of working at the Royal Automobile Club: Annual staff bonus Free meals on duty Paid birthday day off Generous pension Christmas off in Pall Mall Perkbox discount scheme European RAC cover Interest-free season ticket loan Employer-paid health cash plan 24/7 Employee Assistance Programme Staff parties Purpose of the role: As Business Centre Assistant you will need to ensure the efficient running of the Business Centre by handling all enquiries and requests professionally and efficiently and to meet and exceed the member’s demands and expectations at all times Responsibilities: Answer the telephone using the proper telephone etiquette, always answering promptly and in a courteous manner Ensure the Business Centre is always kept clean and tidy and maintain a well supplied food & beverage service. Ensure the rooms are set-up correctly to the Member’s needs prior to their arrival Organising booking of room About you: Customer service experience Computer literate in Word, Outlook and Excel Team player High level of organisation and flexibility Club Values: HEARTS Heritage – Our rich motoring, social, sporting and architectural heritage runs through the fabric and the nature of the Club Excellence – Excellence is not an achievement; it is something we strive for every day. Accountability – Taking ownership of our work, meeting our own high standards, honouring our commitments and acting with professionalism. Respect – Showing consideration and understanding to our members and colleagues. Trust – Acting with fairness, honesty and integrity. Sustainability – Actively contribute to reducing our environmental impact, improving our operational efficiency and continuing to build our reputation. Please visit our website for more information about our Club Vision and Values. What to expect: All applications will be reviewed Immediate interview dates available Closing date 17 January 2025 The full job description is available upon request ahead of an interview.
Business Centre Assistant - Pall Mall, London employer: Royal Automobile Club
Contact Detail:
Royal Automobile Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Centre Assistant - Pall Mall, London
✨Tip Number 1
Familiarize yourself with the Royal Automobile Club's values and mission. Understanding their commitment to excellence, respect, and sustainability will help you align your responses during the interview and demonstrate that you are a good fit for their culture.
✨Tip Number 2
Practice your telephone etiquette before the interview. Since answering calls is a key part of the role, being able to showcase your communication skills and professionalism over the phone can set you apart from other candidates.
✨Tip Number 3
Highlight any previous customer service experience you have. Be ready to share specific examples of how you've exceeded customer expectations in the past, as this will resonate well with the club's focus on providing first-class service.
✨Tip Number 4
Demonstrate your organizational skills by preparing a plan for how you would manage the Business Centre's daily operations. This could include how you would handle room setups and food & beverage services, showing that you can think critically about the role.
We think you need these skills to ace Business Centre Assistant - Pall Mall, London
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Business Centre Assistant position. Tailor your application to highlight relevant experience in customer service and organization.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous roles that involved customer service, teamwork, or administrative tasks. Use specific examples to demonstrate how you meet the expectations outlined in the job description.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft Word, Outlook, and Excel. If you have experience with room booking systems or similar software, include that as well to strengthen your application.
Express Alignment with Club Values: In your cover letter, express how your personal values align with those of the Royal Automobile Club, such as excellence, accountability, and respect. This will show that you are a good cultural fit for the organization.
How to prepare for a job interview at Royal Automobile Club
✨Showcase Your Customer Service Skills
Since the role emphasizes customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to remain courteous and professional under pressure.
✨Demonstrate Organizational Abilities
The position requires a high level of organization. Discuss your methods for staying organized and managing multiple tasks efficiently. You might want to mention any tools or techniques you use to prioritize your workload.
✨Familiarize Yourself with Club Values
Understand the club's values: Heritage, Excellence, Accountability, Respect, Trust, and Sustainability. Be ready to discuss how you embody these values in your work and how they align with your personal work ethic.
✨Prepare for Role-Specific Scenarios
Think about potential scenarios you might face as a Business Centre Assistant, such as handling a difficult member request or setting up a room for an event. Prepare to discuss how you would approach these situations effectively.
