Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage member experiences during vehicle services and coordinate with technicians.
- Company: Join RAC Auto Services, a trusted automotive service provider in WA.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and a 9-day fortnight.
- Other info: Flexible working hours and great career development opportunities await you.
- Why this job: Be part of a purpose-led organisation making a positive impact in the community.
- Qualifications: Customer service skills and automotive knowledge are a plus.
The predicted salary is between 30000 - 40000 £ per year.
We are currently seeking a Service Advisor with a strong automotive background who is ready for a new challenge, to join the team at RAC Auto Services in our Morley Service Centre.
- Monday - Friday - 38 hours a week and 4 hours on Saturdays with penalty rates (alternate/flexible)
- 9-day Fortnight - discover how you can earn full-time wages while enjoying the convenience of a 9-day fortnight
- Annual salary + Superannuation + Bonus Incentive Scheme + benefits + uniform
- Generous discounts on home, contents and car insurance, as well as member benefits and free roadside assistance
- Career development and learning opportunities
- An active social club plus hundreds of members only discounts
The successful candidate will be responsible for managing the member experience during the vehicle service process, including coordinating with technicians and communicating with customers:
- Greeting members and confirming vehicle information, including make, model, and type of service or repair issue
- Providing estimates for repair and maintenance services, explaining the work to be performed, offering appropriate recommendations for additional works
- Coordinating with technicians to ensure timely completion of repairs and maintenance
- Providing regular updates to members on the status of their vehicle
- Handling member concerns and complaints in a professional and timely manner
- Preparing and completing repair orders
- Supporting the collaboration and achievement of team sales targets and conversion rates
- Understanding revenue and profit targets
- Providing site and mobile service administrative support including data entry and maintaining records, invoicing and receipting payments, part returns and correct allocation of part numbers on repair orders
This role suits motivated customer service, solution focused individuals, including:
- Outstanding professional customer relationship management including problem solving and conflict resolution skills
- Technical knowledge of automotive repairs and servicing - desirable
- Sound administrative/clerical skills
- High level verbal and written communication skills
- Effective teamwork skills and ability to develop positive workplace relationships
- Flexibility to travel and work between centres
If you would like further information about this vacancy, please contact Lorretta Jackson, Talent Acquisition Partner on 08 9436 356 or lorretta.jackson@rac.com.au. We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.
Supporting Diversity & Inclusion
RAC is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application or contact for assistance through the recruitment process.
RAC Auto Services is one of Western Australia's most reputable and largest automotive service providers, with over 10 conveniently located centres across the Perth metro area. By joining our team, you'll benefit from a well-known, trusted brand and enjoy consistent, predictable working hours-ensuring a genuine work-life balance. Plus, earn extra through realistic, achievable monthly targets.
RAC is a purpose-led member organisation. Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members. At RAC we don’t have shareholders. That means we reinvest our profits for the better of our members and our State.
Our Purpose is to be the driving force for a better WA. Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians. Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA.
RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences. We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds.
For any assistance please contact recruitment@rac.com.au
Service Advisor in Morley employer: Royal Automobile Club of WA Inc.
Contact Detail:
Royal Automobile Club of WA Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Morley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on RAC Auto Services. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be dealing with members all day. Think of examples from your past experiences where you've solved problems or handled complaints effectively. This will help you shine during the interview.
✨Tip Number 3
Show off your teamwork spirit! RAC values collaboration, so be ready to share how you've worked well with others in previous roles. Highlight any experiences where you contributed to team goals or supported colleagues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the RAC family. So, get your application in and let’s get you on board!
We think you need these skills to ace Service Advisor in Morley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Advisor role. Highlight your automotive background and any relevant customer service experience. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with members, it's crucial to demonstrate your verbal and written communication skills. Use clear language and be professional in your application – it sets the tone for what we can expect from you!
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've handled customer concerns or complaints in the past. This will show us that you're solution-focused and ready to tackle challenges head-on.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Royal Automobile Club of WA Inc.
✨Know Your Automotive Stuff
Brush up on your automotive knowledge before the interview. Be ready to discuss common repair issues, maintenance services, and how you can communicate these effectively to customers. This will show that you’re not just a people person but also have the technical know-how.
✨Practice Customer Scenarios
Think of potential customer interactions you might face as a Service Advisor. Prepare for questions about handling complaints or providing estimates. Practising these scenarios will help you demonstrate your problem-solving skills and customer relationship management during the interview.
✨Showcase Team Spirit
RAC values teamwork, so be prepared to talk about your experiences working in a team. Share examples of how you’ve collaborated with others to achieve goals or overcome challenges. This will highlight your ability to fit into their team-oriented culture.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.