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- Tasks: Assist members and guests at the fitness centre, providing top-notch service and support.
- Company: Join RACV, a purpose-driven organisation focused on meaningful experiences and a cleaner energy future.
- Benefits: Enjoy competitive salary, discounts on products, free roadside assistance, and career growth opportunities.
- Why this job: Be part of a supportive team that helps people live their best lives while shaping the leisure industry.
- Qualifications: Strong customer service skills, good communication, and the ability to build rapport quickly.
- Other info: Diversity and inclusion are key values; adjustments can be made during the recruitment process.
The predicted salary is between 20000 - 30000 £ per year.
Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. At RACV Torquay, situated at the start of Victoria's Great Ocean Road and famous surf coast, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.
About the Opportunity
The Fitness Centre Receptionist is responsible for administration and desk area activities whilst enhancing member, guest and visitor satisfaction by assisting with their fitness centre needs through the provision of information and a variety of services. This will be achieved by providing the appropriate quality and level of service to RACV members and guests and by adhering to RACV policies and procedures.
As a Fitness Centre Receptionist, your key responsibilities for the role include:
- Maintain a knowledge of and deliver products and services to members, guests and visitors that are compliant with RACV operating procedures, and which support the achievement of individual and team key performance indicators.
- Carry out the day-to-day duties associated with the reception, in line with RACV policies and procedures, such as:
- Answering telephone calls, recording messages, and circulating correspondence to appropriate stakeholders.
- Meeting and greeting members, guests and visitors.
- Receiving, recording, and processing enquiries and bookings, upselling/upgrading (when appropriate) as per standard operating procedures.
What you’ll need to be successful:
- Strong customer service principles.
- Good communication and negotiation skills.
- Ability to quickly build rapport and develop internal and external networks.
- Promote morale and encourage teamwork.
- Strong numeric, literacy skills and memory recall skills.
We are Offering:
- A highly competitive salary with company benefits package.
- A pivotal role within a diverse value driven organisation that truly cares about its people and members.
- Discounts on RACV products & services, including our portfolio of 8 resorts.
- Ongoing development and career opportunities with a supportive leadership team.
- Free Roadside assistance.
- The opportunity to grow and develop your career with a great organisation.
The RACV difference: Be part of a team who cares. Back your ambition and find a new career with RACV.
Application process: Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
Fitness Centre Receptionist employer: Royal Automobile Club of Victoria
Contact Detail:
Royal Automobile Club of Victoria Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fitness Centre Receptionist
✨Tip Number 1
Familiarise yourself with RACV's values and mission. Understanding their commitment to customer service and community will help you align your responses during interviews, showcasing how you can contribute to their purpose-driven organisation.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. As a Fitness Centre Receptionist, you'll need to effectively engage with members and guests, so being able to articulate your thoughts clearly and confidently is key.
✨Tip Number 3
Network with current or former employees of RACV if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Demonstrate your ability to handle multiple tasks efficiently. The role involves various responsibilities, so be ready to discuss examples from your past experiences where you've successfully managed competing priorities.
We think you need these skills to ace Fitness Centre Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Fitness Centre Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your customer service skills and ability to build rapport. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or reception. Include details about your communication skills, teamwork, and any relevant achievements that showcase your ability to meet the expectations of the role.
Proofread Your Application: Before submitting your application, thoroughly proofread your documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Royal Automobile Club of Victoria
✨Know the Company
Before your interview, take some time to research RACV and its values. Understanding their mission and how they contribute to the community will help you align your answers with their goals.
✨Showcase Your Customer Service Skills
As a Fitness Centre Receptionist, excellent customer service is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues to demonstrate your skills.
✨Practice Communication Scenarios
Since strong communication skills are essential for this role, practice common scenarios you might encounter at the reception desk. This could include greeting guests, answering phone calls, or handling bookings.
✨Emphasise Teamwork
RACV values teamwork, so be ready to discuss how you've worked collaboratively in previous roles. Share specific instances where you contributed to a team goal or supported your colleagues.
