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- Tasks: Join our team as a Roadside Patrol Officer, providing essential roadside assistance and support.
- Company: RACQ is dedicated to making a positive impact in the community through exceptional service.
- Benefits: Enjoy flexible working options, financial discounts, and wellbeing initiatives like health programs.
- Why this job: Be a real-life hero on the road, making a difference in people's lives every day.
- Qualifications: Must have a current C Class Drivers Licence and customer service experience.
- Other info: Work across various Gold Coast locations and enjoy opportunities for personal development.
The predicted salary is between 24000 - 36000 £ per year.
Job Description – Roadside Patrol Officer (25000102)
Job Description
Roadside Patrol Officer (
Job Number:
25000102 )
Description
At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.
Are you ready to embark on a career where you can be a real-life hero on the road? We are seeking dedicated and enthusiastic individuals to join our elite team of Patrol Officers.
With a commitment to safety and positive member experience, RACQ Patrol Officers will apply mechanical and auto expertise to provide exceptional roadside assistance to our members so that no one gets left stranded on the side of the road.
No two days are the same, if you want to be part of a team that genuinely makes a difference in people\’s lives, then apply now!
About you
- Strong safety focus in all aspects of work
- Current C Class Drivers Licence required
- Demonstrated customer service experience, with a focus on quality interactions
- Strong diagnostic skills to identify and resolve issues efficiently
- Highly organised with ability to work autonomously
- Willingness to work a rotating roster across a 7-day work week
- Excellent driving history with ability to provide 5 year traffic history report
- Ability to complete pre-employment medical, drug & alcohol screen and criminal record check
- Ability to work in locations across Gold Coast locations – Ormeau, Molendinar, Bundall and Burleigh Heads.
What we offer you:
Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:
- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to an extensive digital learning platform.
Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete psychometric assessments and/or background checks (which may include working rights, professional references, employment history, qualification/education, professional membership, criminal history, credit, bankruptcy, watch list, politically exposed person, ASIC financial register, directorship and driving history checks) as part of the application process. Want to know exactly which background checks are needed for this role? Reach out to Human Resources at HR@racq.com.au .
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Roadside Patrol Officer employer: Royal Automobile Club of Queensland
Contact Detail:
Royal Automobile Club of Queensland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadside Patrol Officer
✨Tip Number 1
Familiarise yourself with the specific areas you'll be working in, such as Ormeau, Molendinar, Bundall, and Burleigh Heads. Knowing the roads and potential trouble spots can give you an edge during interviews and show your commitment to the role.
✨Tip Number 2
Brush up on your mechanical knowledge and diagnostic skills. Being able to discuss common roadside issues and solutions confidently will demonstrate your expertise and readiness for the job.
✨Tip Number 3
Highlight any previous customer service experience you have, especially in high-pressure situations. Sharing specific examples of how you've helped customers can set you apart from other candidates.
✨Tip Number 4
Be prepared for the possibility of psychometric assessments and background checks. Familiarising yourself with what these entail can help you feel more confident and ready when the time comes.
We think you need these skills to ace Roadside Patrol Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements of a Roadside Patrol Officer. Highlight your relevant experience and skills that align with these expectations.
Tailor Your CV: Customise your CV to reflect your customer service experience, mechanical expertise, and any relevant qualifications. Make sure to include your current C Class Drivers Licence and any other certifications that may be beneficial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your commitment to safety. Use specific examples from your past experiences to demonstrate how you can contribute to the RACQ team.
Prepare for Assessments: Be ready for potential psychometric assessments and background checks as part of the application process. Gather necessary documents and information in advance to ensure a smooth application experience.
How to prepare for a job interview at Royal Automobile Club of Queensland
✨Showcase Your Customer Service Skills
As a Roadside Patrol Officer, you'll be interacting with members regularly. Highlight your previous customer service experience and provide examples of how you've handled difficult situations or gone above and beyond for customers.
✨Demonstrate Your Mechanical Knowledge
Prepare to discuss your mechanical and diagnostic skills in detail. Be ready to explain how you would approach common roadside issues and the steps you would take to resolve them efficiently.
✨Emphasise Safety Awareness
Safety is paramount in this role. Be prepared to talk about your understanding of safety protocols and how you prioritise safety in your work. Share any relevant experiences that demonstrate your commitment to maintaining a safe environment.
✨Be Ready for Background Checks
Since RACQ may conduct various background checks, ensure you have all necessary documentation ready, including your driving history report. Being transparent about your history will show your integrity and readiness for the role.
