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- Tasks: Manage hotel operations overnight, ensuring guest satisfaction and safety.
- Company: Join Quay West Suites Melbourne, a luxury hotel with a vibrant community atmosphere.
- Benefits: Enjoy a stunning work environment, opportunities for growth, and a supportive team culture.
- Why this job: Be part of a dynamic team creating unforgettable guest experiences in a beautiful setting.
- Qualifications: Previous night audit experience is preferred; a positive attitude and customer service focus are essential.
- Other info: Shifts cover weekends; perfect for students seeking flexible hours.
The predicted salary is between 24000 - 36000 £ per year.
At Quay West Suites Melbourne, we transform every guest's stay into an unforgettable experience. We are more than just a luxury apartment-style hotel—we are a vibrant community overlooking the beautiful Yarra River, right in the heart of Southbank Promenade, where style and elegance meet top-notch hospitality. Here, you will work in a stunning environment, surrounded by modern amenities designed to make every stay exceptional.
From our Jarrah Restaurant & Bar to our state-of-the-art gym, stunning lap pool, and serene spa, our hotel offers a diverse range of facilities that cater to business travellers, families, and romantic getaways alike. We pride ourselves on providing personalised service, and we’re looking for passionate individuals to join our dedicated team. Whether you’re interested in guest relations, food and beverage, or event coordination, you’ll find opportunities to grow and excel in a dynamic and supportive setting.
Purpose
As the Night Manager, you will ensure the property runs smoothly from 11pm to 7am. During these night time hours when most guests are asleep, you serve as the reliable point of contact, addressing late-night guest inquiries, maintaining security, and managing minor maintenance matters, all to uphold the hotel's exceptional reputation.
Primary Responsibilities
- Manage nightly hotel operations and ensure the safety of all individuals on the premises during your shift.
- Deliver continuous customer service throughout the evening, encompassing check-ins, checkouts, and addressing guest inquiries.
- Manage the reception desk and oversee night audit and reporting procedures.
- Uphold overnight property security standards.
- Assist in preparing for the daytime team's operations.
- Role to cover Saturday and Sunday shifts.
Skills and Experience
- Previous experience in Night Audit and/or Accounts is highly valued, as this role can serve as a stepping-stone to various opportunities in operations or finance.
- A positive demeanour and capable of working independently.
- Hold a sincere commitment to customer service, and the technical proficiency to execute nightly front office transaction audits.
- Quick thinking, customer-centric trouble shooter with a proactive approach to crafting and delivering memorable guest experiences.
- A keen eye for detail to ensure accurate daily revenue capture and reporting.
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe. If you value excellence, creativity, and making every guest's experience special, we’d love to hear from you. Join us at Quay West Suites Melbourne and help create unforgettable moments for our guests.
Night Manager employer: Royal Australasian College of Surgeons (RACS)
Contact Detail:
Royal Australasian College of Surgeons (RACS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Familiarise yourself with the specific operations of Quay West Suites Melbourne. Understanding their unique offerings, such as the Jarrah Restaurant & Bar and the amenities available, will help you speak confidently about how you can enhance the guest experience during your interview.
✨Tip Number 2
Highlight any previous experience in night audit or hotel operations during your conversations. This role values those skills highly, so be ready to discuss how your background aligns with the responsibilities of managing nightly operations and ensuring guest satisfaction.
✨Tip Number 3
Demonstrate your customer service skills by preparing examples of how you've handled challenging situations in the past. Being a quick-thinking, customer-centric troubleshooter is crucial for the Night Manager role, so showcasing your ability to resolve issues effectively will set you apart.
✨Tip Number 4
Network with current or former employees of Quay West Suites Melbourne if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Night Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in night audit or customer service roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage operations effectively.
Write a Strong Cover Letter: In your cover letter, express your passion for hospitality and customer service. Mention specific experiences that showcase your problem-solving skills and ability to work independently during night shifts.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Night Manager role.
How to prepare for a job interview at Royal Australasian College of Surgeons (RACS)
✨Showcase Your Customer Service Skills
As a Night Manager, you'll be the go-to person for guest inquiries during the night. Be prepared to share examples of how you've provided exceptional customer service in previous roles, especially in challenging situations.
✨Demonstrate Your Problem-Solving Abilities
Highlight your quick thinking and proactive approach to resolving issues. Prepare scenarios where you successfully handled unexpected challenges, as this role requires a calm and collected mindset during late-night operations.
✨Familiarise Yourself with Night Audit Procedures
Since previous experience in Night Audit is valued, brush up on your knowledge of nightly reporting and financial transactions. Being able to discuss these processes confidently will show your readiness for the role.
✨Emphasise Your Attention to Detail
The role requires a keen eye for detail, especially when it comes to revenue capture and reporting. Be ready to discuss how you've ensured accuracy in your past work, as this will be crucial for maintaining the hotel's reputation.
