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- Tasks: Welcome visitors, provide info about exhibits, and ensure safety in the museum.
- Company: Join a vibrant museum team dedicated to outstanding visitor experiences.
- Benefits: Enjoy generous holiday, discounts, and access to free learning opportunities.
- Why this job: Be the face of the museum and engage with art and culture daily.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Flexible hours with opportunities for growth in a dynamic environment.
The predicted salary is between 12 - 15 £ per hour.
We have an exciting opportunity for a Museum Assistant to join the existing Visitor Services team. This position reports to the Visitor Services Supervisors.
Hours & Contract
This position is for a 5-month temporary contract, from June 2026 to November 2026. 14 hours per week. Saturday/Sunday during term time, changing to Sunday/Monday during school holidays. The role will be predominantly office based.
Job Description
Operational
- To always deliver outstanding levels of visitor service and always put the visitor first.
- To be the face of the museum, welcoming all visitors to the museum at Front of House.
- To provide information about exhibits and the museum in an interesting, informative and accessible way.
- To patrol all galleries to ensure the security of the collection.
- To always ensure the safety of visitors and evacuate the museum when required in accordance with the museums policies and procedures.
- To ensure all security checks are completed on a daily basis.
- To identify and report security risks and potential hazards.
- To monitor and maintain standards of cleanliness and repair in the galleries.
- To fully support reception duties when required including responding to visitors’ enquiries and online feedback.
- To operate the object handling station while maintaining the safety of both visitors and the collection.
- To provide support stewarding shows both in our inside and outside performance spaces.
- To make public announcements when required via the public address system.
- To undertake any other tasks reasonable commensurate with the job role.
Commercial
- To promote commercial areas of the museum and encourage fundraising to meet steep targets.
- To operate commercial areas of the museum such as the Crossbow Challenge, handling money and ensuring the health and safety of all visitors and staff.
- To promote products and services to visitors such as Guidebooks, and contribute towards steep commercial targets.
- To process transactions accurately in line with the cash handling procedures.
- To support and help promote the Escape Room experience to visitors.
Benefits
- Access to discounted bicycles via Bike2Work scheme.
- Access to free EAP services via the Employee Assistance Program.
- 27.5 days holiday plus Bank Holidays.
- Generous company sick pay scheme.
- Generous family friendly leave.
- Access to discounted staff car parking.
- 25% off staff shop.
- 10% off food in on-site café (generous discounts on set meals, and reduce cost hot drinks).
- Pension scheme max employer contribution is 9%.
- Access to free online learning.
- Season ticket loan.
A Police Check/Disclosure will be requested in the event of a successful application. Please refer to the job description for the level of check required. A criminal record would not necessarily be a bar to employment. All job offers are subject to receipt of satisfactory references, DBS/Police checks and right to work documentation.
Museum Assistant in Leeds employer: ROYAL ARMOURIES MUSEUM
Contact Detail:
ROYAL ARMOURIES MUSEUM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Museum Assistant in Leeds
✨Tip Number 1
Get to know the museum! Before your interview, take some time to explore the exhibits and learn about the history of the place. This will not only help you answer questions but also show your genuine interest in the role.
✨Tip Number 2
Practice your visitor service skills! Think about how you would greet visitors and handle their inquiries. Role-playing with a friend can help you feel more confident and prepared for those front-of-house duties.
✨Tip Number 3
Show off your teamwork spirit! The Visitor Services team relies on collaboration, so be ready to share examples of how you've worked well with others in the past. We love to see candidates who can fit right into our friendly atmosphere.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Museum Assistant in Leeds
Some tips for your application 🫡
Show Your Passion for Museums: When writing your application, let your enthusiasm for museums shine through! We want to see how much you care about visitor experiences and the importance of cultural heritage.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience. We love seeing how your skills match the specific duties of the Museum Assistant role, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at ROYAL ARMOURIES MUSEUM
✨Know Your Museum
Before the interview, do your homework on the museum. Familiarise yourself with its exhibits, history, and any current events or exhibitions. This will not only show your enthusiasm but also help you answer questions about how you can contribute to visitor engagement.
✨Showcase Your Customer Service Skills
As a Museum Assistant, you'll be the face of the museum. Prepare examples from your past experiences where you've provided excellent customer service. Think about how you handled difficult situations or went above and beyond for visitors.
✨Understand Safety Protocols
Since safety is a key part of the role, brush up on general safety procedures and emergency protocols. Be ready to discuss how you would ensure visitor safety and security while maintaining a welcoming atmosphere.
✨Be Ready to Promote
The role involves promoting commercial areas and fundraising. Think of creative ways you could encourage visitors to engage with these aspects. Prepare to share ideas on how you would promote products or experiences like the Escape Room during the interview.