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For Companies At a Glance
- Tasks: Promote and sell airline products while providing top-notch customer service.
- Company: Join a leading airline dedicated to exceptional travel experiences.
- Benefits: Enjoy flexible working hours, travel perks, and a vibrant team culture.
- Why this job: Be part of a dynamic team that values customer relationships and personal growth.
- Qualifications: A minimum two-year degree in Sales, Tourism, or related fields is required.
- Other info: Previous sales experience in the travel industry is a plus.
The predicted salary is between 24000 - 36000 £ per year.
As a Sales Agent, you will be responsible for promoting and selling our airline’s products and services while delivering outstanding customer service. You will contribute directly to the achievement of sales targets and play a key role in ensuring a smooth and satisfying customer experience.
Key Responsibilities:
- Welcome, assist, and advise individual and corporate customers on our flight services, pricing, and special promotions.
- Sell tickets and additional services, such as baggage options, seat reservations, travel insurance, and exclusive offers.
- Handle booking requests, ticket modifications, and cancellations efficiently and professionally.
- Address customer complaints and specific requests with appropriate solutions and follow-up.
- Achieve individual and team sales targets set by management.
- Build customer loyalty by ensuring a high-quality service and creating long-lasting relationships based on trust.
Requirements:
- Minimum two-year degree (BAC+2 or equivalent) in Sales, Tourism, Hospitality, or a related field.
- Previous experience in sales, ideally within the airline, travel, or hospitality industry.
- Excellent communication skills, comfortable interacting with customers both in person and over the phone.
- Strong customer service orientation with a goal-driven mindset.
- Team player with strong organizational skills and a proactive approach.
- Knowledge of the airline industry and reservation systems is a plus.
Sales Agent employer: Royal Air Maroc
Contact Detail:
Royal Air Maroc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Agent
✨Tip Number 1
Familiarise yourself with our airline's products and services. Understanding the specifics of what we offer will not only help you in conversations with potential customers but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your sales techniques and customer service skills. Since you'll be interacting with a variety of customers, showcasing your ability to handle different situations effectively can set you apart from other candidates.
✨Tip Number 3
Network within the travel and hospitality industry. Connecting with professionals in the field can provide valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 4
Prepare for role-play scenarios during interviews. Being able to demonstrate how you would handle customer inquiries or complaints can showcase your problem-solving skills and customer service orientation.
We think you need these skills to ace Sales Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, particularly within the airline, travel, or hospitality sectors. Emphasise your communication skills and any customer service achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sales and customer service. Mention specific examples of how you've met sales targets or resolved customer issues in the past.
Highlight Relevant Skills: In your application, clearly outline your skills that align with the job description, such as your ability to handle booking requests and your knowledge of reservation systems. Use keywords from the job posting.
Showcase Your Customer Service Experience: Provide examples of how you've built customer loyalty and handled complaints effectively. This will demonstrate your strong customer service orientation and proactive approach.
How to prepare for a job interview at Royal Air Maroc
✨Showcase Your Sales Experience
Be prepared to discuss your previous sales roles, especially in the airline, travel, or hospitality sectors. Highlight specific achievements and how you met or exceeded sales targets.
✨Demonstrate Customer Service Skills
Since customer service is key for this role, think of examples where you've successfully handled customer complaints or provided exceptional service. This will show your ability to create a satisfying customer experience.
✨Know the Airline Industry
Familiarise yourself with the airline's products, services, and current promotions. Being knowledgeable about the industry will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer. This shows your interest in the position and helps you understand the company culture and expectations better.
