Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage visitors, enhance their experience, and support museum events.
- Company: Join the Royal Air Force Museum, sharing inspiring stories of the RAF.
- Benefits: Competitive salary, flexible hours, and training opportunities.
- Why this job: Be part of a passionate team and inspire others with the RAF's rich history.
- Qualifications: Previous visitor-facing experience and strong communication skills.
- Other info: Flexible working hours with opportunities for career growth.
The predicted salary is between 14500 - 19000 £ per year.
The Museum is looking for four Visitor Experience Assistants.
Location: London
Employment Contract Type: Permanent – Part-time – Annualised – 1250 hours
Closing Date: 09/11/2025 11:59 pm
Interview Date: 19/11/2025
About the role
Visitor Experience Assistant
Permanent
Part-time – Annualised: 1250 hours
London
£17,315.28 per annum
The Royal Air Force Museum is a national museum, a Government non‑departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future – using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.
We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.
The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy.
The Museum is looking to appoint four Visitor Experience Assistants on an annualised contract.
We are looking for enthusiastic, passionate team members who understand and are committed to providing customer service excellence and puts the visitor at the centre of everything they do.
The ideal candidate will have previous visitor facing experience ideally in a leisure or heritage environment. You will need to be a confident communicator, a team player and be able to respond quickly and positively in a changing environment. Being flexible in your outlook is essential as you will be fulfilling a variety of roles at the museum.
You will also support the museum in hosting evening events from gala dinners to sleepovers and outdoor film nights. An understanding of the importance of supporting and fulfilling a ‘host’ role for corporate clients and Museum partners is desirable.
Responsibilities
- Proactive response to ensuring the highest possible visitor standards are maintained.
- Providing a warm welcome to our visitors and enhancing every visitor’s experience at the museum through your engagement with them and your problem-solving skills.
- Supporting activities, events, general museum operations and processing visitor bookings at admissions.
- Promoting and selling museum guidebooks, services, commercial activities, and events to visitors.
- Supporting the museum’s fundraising and commercial activities.
- Providing a safe and secure experience for everyone.
- Being a first aider and fire marshal. Training for both roles will be provided.
- Inspire visitors by sharing the Royal Air Force story and the story of the people who shape the Royal Air Force.
- There will also be the opportunity to provide engaging talks to visitors.
These are permanent, part-time roles working 1250 hours annually. The working hours each week will be dependent on business requirements (maximum 35 hours per week during peak season and minimum 4 hours per week during off-peak season). You will work a flexible pattern which will include working some weekends, bank holidays and occasional evening/overnights.
The roles will be based at our London site.
Apply
- Please click on the ‘Apply Now’ button below to apply for this role. You will be taken to our applicant tracking system.
- Closing date for applications: 9 November 2025
- Interviews will take place on: 19 and 20 November 2025
#J-18808-Ljbffr
Visitor Experience Assistant (Annualised: 1250 hours) employer: Royal Air Force Museum
Contact Detail:
Royal Air Force Museum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Assistant (Annualised: 1250 hours)
✨Tip Number 1
Get to know the RAF Museum inside out! Familiarise yourself with its history, exhibits, and current events. This way, when you chat with interviewers or network with staff, you can show off your passion and knowledge about the place.
✨Tip Number 2
Practice your communication skills! As a Visitor Experience Assistant, you'll need to engage with visitors and share stories. Try role-playing with friends or family to get comfortable talking about the RAF and answering questions.
✨Tip Number 3
Be flexible and ready for anything! The job requires adaptability, so think of examples from your past experiences where you've successfully handled unexpected situations. This will help you stand out during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the RAF Museum team. Don’t forget to highlight your customer service experience!
We think you need these skills to ace Visitor Experience Assistant (Annualised: 1250 hours)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the RAF story shine through! We want to see how much you care about engaging with visitors and sharing their experiences.
Tailor Your CV: Make sure your CV highlights any previous visitor-facing experience, especially in leisure or heritage settings. We love seeing how your background aligns with our mission!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can find all the details you need there.
How to prepare for a job interview at Royal Air Force Museum
✨Know the RAF Story
Make sure you’re familiar with the Royal Air Force's history and its significance. This will not only help you answer questions but also show your genuine interest in the role and the museum's mission.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you engaged with visitors, resolved issues, or enhanced their experience, as this is key for the Visitor Experience Assistant role.
✨Be Ready for Flexibility
Since the job requires a flexible working pattern, be prepared to discuss your availability and willingness to adapt to changing schedules. Highlight any previous roles where you had to be adaptable.
✨Engage with Enthusiasm
During the interview, let your passion for engaging with visitors shine through. Practice speaking about how you would inspire visitors and create memorable experiences at the museum.