At a Glance
- Tasks: Engage visitors and enhance their experience at the Royal Air Force Museum.
- Company: Join the Royal Air Force Museum, a national treasure with a mission to inspire.
- Benefits: Earn £15,749.21 per annum with flexible hours and training provided.
- Other info: Flexible working hours, including weekends and evenings, with great career development opportunities.
- Why this job: Be part of an exciting team sharing the RAF story and hosting unique events.
- Qualifications: Previous visitor-facing experience and a passion for customer service.
The predicted salary is between 13000 - 16000 £ per year.
Visitor Experience Assistant
Part‑time, Annualised: 1250 hours per year - Midlands
£16,812.50 per annum
About Us
The Royal Air Force Museum is as a national museum, a Government non‑departmental public body (NDPB) and a registered charity.
We have two public sites in the Midlands and London and a stored collection at Stafford. Our purpose is to share the RAF story - past, present and future - using the stories of its people and our collections to engage, inform and inspire.
Our vision is to inspire everyone with the RAF story - the people who shape it and its place in our lives.
Our museum commitments are the golden thread that run through everything that we do. These are:
- Health and Wellbeing
- Equity, Diversity and Inclusion
- Sustainability
What We Are Looking For
The Museum is looking to appoint three Visitor Experience Assistant on an annualised contract.
We are looking for enthusiastic, passionate team members who understand and are committed to providing customer service excellence and putting the visitor at the centre of everything they do.
The ideal candidate will have previous visitor facing experience ideally in a leisure or heritage environment. You will need to be a confident communicator, a team player and be able to respond quickly and positively in a changing environment. Being flexible in your outlook is essential as you will be fulfilling a variety of roles at the museum.
You will also support the museum in hosting evening events from gala dinners to sleepovers and outdoor film nights. An understanding of the importance of supporting and fulfilling a 'host' role for corporate clients and Museum partners is desirable.
As a Visitor Experience Assistant, you will have a variety of roles which will include:
- Proactive response to ensuring the highest possible visitor standards are maintained.
- Providing a warm welcome to our visitors and enhancing every visitor's experience at the museum through your engagement with them and your problem‑solving skills.
- Supporting activities, events, general museum operations and processing visitor bookings at admissions.
- Promoting and selling museum guidebooks, services, commercial activities, and events to visitors.
- Supporting the museum's fundraising and commercial activities.
- Providing a safe and secure experience for everyone.
- Being a first aider and fire marshal. Training for both roles will be provided.
- Inspire visitors by sharing the Royal Air Force story and the story of the people who shape the Royal Air Force.
- There will also be the opportunity to provide engaging talks to visitors.
These are permanent, part‑time roles working 1250 hours annually. The working hours each week will be dependent on business requirements (maximum 35 hours per week during peak season and minimum 4 hours per week during off‑peak season). You will work a flexible pattern which will include working some weekends, bank holidays and occasional evening/overnights.
The roles will be based at our Midlands site.
The closing date for applications is: 27 September 2026
Interviews will take place on: 7 and 8 October 2026
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Visitor Experience Assistant (Annualised: 1250 hours) in Shifnal employer: Royal Air Force Museum
The Royal Air Force Museum is an exceptional employer, offering a unique opportunity to engage with diverse audiences while sharing the rich history of the RAF. With a supportive work culture that values creativity and collaboration, employees benefit from professional growth opportunities across multiple sites in London and beyond. Join us to make a meaningful impact in the community through innovative learning experiences and events.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Experience Assistant (Annualised: 1250 hours) in Shifnal
✨Tip Number 1
Get to know the museum! Before your interview, dive into the RAF's history and the museum's mission. This will not only impress them but also help you connect with their vision of inspiring visitors.
✨Tip Number 2
Practice your communication skills! As a Visitor Experience Assistant, you'll need to engage with visitors. Try role-playing scenarios with friends or family to boost your confidence in handling different situations.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure your passion for customer service shines through. Share examples of how you've gone above and beyond for visitors in past roles.
✨Tip Number 4
Be flexible and ready to adapt! The museum environment can change quickly, so highlight your ability to handle various roles and situations during your interview. This will show you're the perfect fit for their dynamic team.
We think you need these skills to ace Visitor Experience Assistant (Annualised: 1250 hours) in Shifnal
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. We want to see how your experience aligns with what we're looking for, so make sure you understand the key responsibilities and skills required for the Visitor Experience Assistant role.
Show Your Passion for Customer Service:In your application, let us know why you're passionate about providing excellent customer service. Share any relevant experiences where you've gone above and beyond to enhance someone's experience, especially in a visitor-facing role.
Be Yourself:We’re looking for enthusiastic team members who can engage with our visitors. Don’t be afraid to let your personality shine through in your application. Share your unique story and how it connects to the RAF's mission and values.
Apply Through Our Website:Make sure to apply through our website using the provided link. This helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Royal Air Force Museum
✨Know the RAF Story
Make sure you brush up on the history and significance of the Royal Air Force. Understanding the stories behind the exhibits will not only help you answer questions but also show your passion for the role and the museum's mission.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you provided excellent customer service. Think about how you engaged with visitors, solved problems, or enhanced their experience. This is key for a Visitor Experience Assistant!
✨Be Ready for Flexibility
Since the role requires flexibility in working hours and tasks, be prepared to discuss how you can adapt to changing situations. Share any experiences where you successfully managed multiple responsibilities or worked in a dynamic environment.
✨Engage with Enthusiasm
During the interview, let your enthusiasm shine through! Show that you're excited about the opportunity to inspire visitors and share the RAF story. A positive attitude can make a big difference in how you're perceived by the interviewers.
