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- Tasks: Engage visitors, enhance their experience, and support museum events.
- Company: Join the Royal Air Force Museum, a national charity sharing the RAF story.
- Benefits: Enjoy flexible hours, competitive pay, and training opportunities.
- Why this job: Be part of an inspiring team that enriches lives through history and storytelling.
- Qualifications: Previous visitor-facing experience and strong communication skills are essential.
- Other info: Roles include evening events and a commitment to customer service excellence.
The predicted salary is between 12280 - 12280 £ per year.
We are looking to recruit a Visitor Experience Assistant to join our team based at our Midlands site. You will join us on a part time, permanent basis, working 1000 hours per year (annualised contract) and in return, you will receive a competitive salary of £12,280.09 per annum.
The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future - using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.
We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence. The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy.
The Museum is looking to appoint two Visitor Experience Assistants on an annualised contract. We are looking for enthusiastic, passionate team members who understand and are committed to providing customer service excellence and puts the visitor at the centre of everything they do.
The ideal candidate will have previous visitor facing experience ideally in a leisure or heritage environment. You will need to be a confident communicator, a team player and be able to respond quickly and positively in a changing environment. Being flexible in your outlook is essential as you will be fulfilling a variety of roles at the museum.
You will also support the museum in hosting evening events from gala dinners to sleepovers and outdoor film nights. An understanding of the importance of supporting and fulfilling a ‘host’ role for corporate clients and Museum partners is desirable.
As a Visitor Experience Assistant, you will have a variety of roles which will include:
- Proactive response to ensuring the highest possible visitor standards are maintained.
- Providing a warm welcome to our visitors and enhancing every visitor’s experience at the museum through your engagement with them and your problem-solving skills.
- Supporting activities, events, general museum operations and processing visitor bookings at admissions.
- Promoting and selling museum guidebooks, services, commercial activities, and events to visitors.
- Supporting the museum’s fundraising and commercial activities.
- Providing a safe and secure experience for everyone.
- Being a first aider and fire marshal. Training for both roles will be provided.
- Inspire visitors by sharing the Royal Air Force story and the story of the people who shape the Royal Air Force.
- There will also be the opportunity to provide engaging talks to visitors.
These are permanent, part-time roles working 1000 hours annually. The working hours each week will be dependent on business requirements (maximum 35 hours per week during peak season and minimum 4 hours per week during off-peak season). You will work a flexible pattern which will include working some weekends, bank holidays and occasional evening/overnights.
If you think you have what it takes and want to be part of this exciting journey, please visit the jobs page on our website for further information. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force’s story continues to enrich and inspire current and future generations. We would love to hear from you.
Closing date for applications: 18th May 2025
Interviews will take place on 3rd and 4th June 2025.
Visitor Experience Assistant employer: Royal Air Force Museum
Contact Detail:
Royal Air Force Museum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Assistant
✨Tip Number 1
Familiarise yourself with the Royal Air Force's history and key stories. This knowledge will not only help you engage with visitors but also demonstrate your passion for the role during any informal discussions or interviews.
✨Tip Number 2
Showcase your customer service skills by volunteering or working in similar visitor-facing roles. Experience in leisure or heritage environments is particularly valuable, so consider opportunities that allow you to develop these skills before applying.
✨Tip Number 3
Be prepared to discuss how you handle changing environments and unexpected situations. Think of examples from past experiences where you successfully adapted to new challenges, as this will highlight your flexibility and problem-solving abilities.
✨Tip Number 4
Network with current or former employees of the museum or similar institutions. They can provide insights into the role and the organisation's culture, which can be beneficial when tailoring your approach during the application process.
We think you need these skills to ace Visitor Experience Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Visitor Experience Assistant position. Tailor your application to highlight relevant experience in customer service and visitor engagement.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous visitor-facing experience, particularly in leisure or heritage environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your customer service skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the museum's mission. Highlight specific experiences that showcase your ability to provide excellent visitor service and your flexibility in adapting to various roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Royal Air Force Museum
✨Show Your Passion for the RAF Story
Make sure to express your enthusiasm for the Royal Air Force and its history during the interview. Share any personal connections or experiences that highlight your interest in the RAF, as this will demonstrate your commitment to the museum's mission.
✨Demonstrate Customer Service Excellence
Prepare examples from your previous visitor-facing roles where you provided exceptional customer service. Highlight situations where you went above and beyond to enhance a visitor's experience, as this aligns with the museum's focus on putting visitors at the centre of everything.
✨Be Ready for Flexibility
Since the role requires flexibility in working hours and responsibilities, be prepared to discuss how you adapt to changing environments. Share instances where you successfully managed multiple tasks or adjusted to unexpected situations in a previous job.
✨Engage with the Interviewers
During the interview, engage actively with the interviewers by asking thoughtful questions about the museum's events and initiatives. This shows your genuine interest in the role and helps you understand how you can contribute to the team effectively.
