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- Tasks: Supervise retail operations and mentor a dynamic team to deliver excellent customer service.
- Company: Join the Royal Air Force Museum, a national treasure with a mission to inspire.
- Benefits: Competitive salary, flexible hours, and the chance to work in a unique environment.
- Other info: Opportunity for career growth and travel between museum sites.
- Why this job: Be part of an inspiring story while gaining valuable retail experience.
- Qualifications: Retail sales experience and a passion for customer service are essential.
The predicted salary is between 16676 - 16676 £ per year.
Permanent position based in Midlands. Salary: £16,676.69 per annum. The Royal Air Force Museum is a national museum, a Government non‑departmental public body (NDPB) and a registered charity, with sister sites in London and Midlands. The Museum’s purpose is to share the RAF story, past, present and future, using its collections and stories of its people to engage, inform and inspire. The Museum is also a Carbon Literate organisation, promoting Carbon Literacy.
The role works closely with the Retail Manager to supervise day‑to‑day retail operations, ensuring consistently high standards of customer care, maximising commercial return from retail activities and supporting all commercial operations to deliver an excellent visitor experience.
Key responsibilities include:- Supervising retail staff and mentoring the team.
- Overseeing EPOS and stock control systems.
- Driving sales and service standards.
- Contributing to the interpretation of the RAF story in retail settings.
- Traveling between the Museum’s sites and attending off‑site events, trade shows and training courses, which may require overnight stays.
- Proven track record in commercial retail sales.
- Experience with EPOS and stock control systems.
- Prior supervisory experience and ability to motivate a team.
- Passion for delivering high‑standard customer service.
Work schedule: 21 hours per week, 7 hours per day on any 3 days out of the 7‑day week, including weekends, bank holidays and early mornings/evenings as necessary.
Closing date for applications: 1 March 2026. Interviews will take place on: 12 March 2026.
Retail Supervisor (21 hours per week) in Shifnal employer: Royal Air Force Museum
Contact Detail:
Royal Air Force Museum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor (21 hours per week) in Shifnal
✨Tip Number 1
Get to know the company! Research the Royal Air Force Museum and its mission. Understanding their values and how they engage with visitors will help you tailor your approach during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even give you a heads-up about the interview process.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experience where you've demonstrated leadership, customer service, and problem-solving skills. This will show you're ready to take on the Retail Supervisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at the Royal Air Force Museum.
We think you need these skills to ace Retail Supervisor (21 hours per week) in Shifnal
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your retail experience, especially any supervisory roles, to show us you’re the right fit for the Retail Supervisor position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can contribute to the RAF Museum's mission. Don’t forget to mention your experience with EPOS and stock control systems!
Showcase Your Team Spirit: Since this role involves mentoring and supervising staff, share examples of how you've motivated teams in the past. We love to see candidates who can inspire others and drive sales through teamwork.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding the hiring process!
How to prepare for a job interview at Royal Air Force Museum
✨Know the RAF Story
Make sure you’re familiar with the history and significance of the RAF. This role is all about sharing that story, so being able to discuss it passionately will show your commitment and understanding of the museum's mission.
✨Showcase Your Retail Experience
Prepare specific examples from your past retail roles where you’ve driven sales or improved customer service. Highlight any supervisory experience you have, as this will be key in demonstrating your ability to lead a team effectively.
✨Familiarise Yourself with EPOS Systems
Since overseeing EPOS and stock control systems is part of the job, brush up on your knowledge of these systems. If you’ve used similar software before, be ready to discuss how you managed stock and sales processes.
✨Demonstrate Your Customer Service Skills
Think of scenarios where you went above and beyond for a customer. The museum values high standards of customer care, so sharing these experiences will help illustrate your passion for delivering excellent service.