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- Tasks: Supervise retail operations and ensure top-notch customer service at the Royal Air Force Museum.
- Company: Join the Royal Air Force Museum, a national charity inspiring visitors with the RAF story.
- Benefits: Part-time role with a salary of £16,676.69 per annum and opportunities for growth.
- Why this job: Be part of an inspiring team that engages and informs visitors about the RAF's rich history.
- Qualifications: Experience in retail sales, customer service, and team leadership is essential.
- Other info: Dynamic work environment with travel opportunities and a chance to make a real impact.
The predicted salary is between 16676 - 18500 £ per year.
We are looking to recruit a Retail Supervisor to join our team based at our Midlands site. You will join us on a part-time, permanent basis, working 21 hours per week (7 hours per day on any 3 days out of the 7-day week, including weekends, bank holidays and early mornings/evenings, as necessary). In return, you will receive a salary of £16,676.69 per annum.
The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future – using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.
About the Retail Supervisor role: The Museum is looking to recruit an experienced Retail Supervisor. Assisted by the Retail Manager, you will be responsible for supervising day to day retail operational activity and ensuring the provision of consistently high standards of customer care to actively support the strategic priorities of the Museum. You will help to maximise the commercial return from the Museum’s retail activities and experiences as well as supporting all commercial operations, delivering an excellent visitor experience. You will actively contribute to the interpretation of the story of the RAF and support daily operations across the Museum.
What we are looking for in our Retail Supervisor: The right candidate will have a proven track record in commercial retail sales, EPOS and stock control systems coupled with the promotion and delivery of a high standard of customer service and care. We are looking for someone with prior supervisory experience and passion in leading and motivating a team, as well as driving the standards of both service and sales.
Travel between the Museum’s sites will be necessary from time to time as well as attending off site events, trade shows and training courses, which may require overnight stays.
Closing date for applications: 1 March 2026. Interviews will take place on: 12 March 2026. If you think you have what it takes and want to be part of this exciting journey, please visit the jobs page on our website for further information. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force’s story continues to enrich and inspire current and future generations. We would love to hear from you.
Retail Supervisor employer: Royal Air Force Museum
Contact Detail:
Royal Air Force Museum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who might know about opportunities at the Royal Air Force Museum. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching the RAF Museum's mission and values. Show us that you’re not just looking for any job, but that you genuinely want to be part of our team and contribute to our vision.
✨Tip Number 3
Practice your customer service skills! As a Retail Supervisor, you'll need to demonstrate how you can lead a team and ensure high standards of service. Role-play common scenarios with a friend to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our amazing team.
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Retail Supervisor role. Highlight your previous supervisory experience and any relevant retail achievements to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for retail and customer service, and explain why you want to be part of the Royal Air Force Museum team. Keep it engaging and personal!
Showcase Your Customer Service Skills: Since customer care is key for us, provide examples of how you've delivered excellent service in past roles. We want to see how you can contribute to our mission of inspiring visitors!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Royal Air Force Museum
✨Know Your RAF Story
Make sure you understand the history and significance of the RAF. Familiarise yourself with key events, figures, and the museum's mission. This will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Retail Experience
Prepare specific examples from your past retail supervisory roles that highlight your skills in customer service, sales, and team leadership. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Team Leadership Skills
Think about how you've motivated and led teams in previous positions. Be ready to discuss your approach to training staff, resolving conflicts, and maintaining high standards of service. This is crucial for a Retail Supervisor role.
✨Ask Insightful Questions
Prepare thoughtful questions about the museum's retail strategies, upcoming events, or how they measure success in customer satisfaction. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
