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- Tasks: Supervise retail operations and ensure top-notch customer service at the RAF Museum.
- Company: Join the Royal Air Force Museum, a national treasure sharing inspiring stories.
- Benefits: Part-time role with competitive pay and opportunities for growth.
- Other info: Flexible hours, including weekends, with travel to different sites.
- Why this job: Be part of a team that engages visitors with the fascinating RAF story.
- Qualifications: Experience in retail sales and a passion for leading teams.
The predicted salary is between 16676 - 20851 £ per year.
The Royal Air Force Museum is a national museum, a Government non‑departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future – using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.
The Museum is looking to recruit an experienced Retail Supervisor. Assisted by the Retail Manager, you will be responsible for supervising day to day retail operational activity and ensuring the provision of consistently high standards of customer care to actively support the strategic priorities of the Museum. You will help to maximise the commercial return from the Museum’s retail activities and experiences as well as supporting all commercial operations, delivering an excellent visitor experience. You will actively contribute to the interpretation of the story of the RAF and support daily operations across the Museum.
The right candidate will have a proven track record in commercial retail sales, EPOS and stock control systems coupled with the promotion and delivery of a high standard of customer service and care. We are looking for someone with prior supervisory experience and passion in leading and motivating a team, as well as driving the standards of both service and sales.
Travel between the Museum’s sites will be necessary from time to time as well as attending off site events, trade shows and training courses, which may require overnight stays. This is a part‑time, permanent role, working 21 hours per week, 7 hours per day on any 3 days out of the 7‑day week, including weekends, bank holidays and early mornings / evenings, as necessary. The role will be based at our Midlands site.
Closing date for applications: 1 March 2026
Interviews will take place on: 12 March 2026
Retail Supervisor (21 hours per week) employer: Royal Air Force Museum
Contact Detail:
Royal Air Force Museum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor (21 hours per week)
✨Tip Number 1
Get to know the Royal Air Force Museum! Familiarise yourself with their mission and values. When you walk into that interview, show them you’re not just another candidate – you’re genuinely excited about sharing the RAF story.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will help you stand out as someone who can deliver the high standards they’re looking for.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They might give you insider tips about the interview process or what it’s really like to work there. Plus, it shows you’re proactive!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about the role and ready to take that next step in your career.
We think you need these skills to ace Retail Supervisor (21 hours per week)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the RAF story shine through. We want to see how you connect with our mission and how your experiences can contribute to inspiring others.
Tailor Your CV: Make sure your CV highlights relevant experience in retail supervision and customer service. We’re looking for specific examples that demonstrate your ability to lead a team and drive sales, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role there too.
How to prepare for a job interview at Royal Air Force Museum
✨Know the RAF Story
Make sure you’re familiar with the history and significance of the RAF. This will not only help you answer questions but also show your genuine interest in the role and the museum's mission.
✨Showcase Your Retail Experience
Prepare specific examples from your past roles that highlight your experience in retail sales, customer service, and team supervision. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Leadership Skills
Think about times when you've successfully led a team or improved service standards. Be ready to discuss how you motivate others and handle challenges, as this is crucial for a Retail Supervisor.
✨Ask Insightful Questions
Prepare thoughtful questions about the museum’s retail operations and future plans. This shows your enthusiasm for the role and helps you understand how you can contribute to their goals.