At a Glance
- Tasks: Assist customers in the retail outlet and admissions point, ensuring exceptional service.
- Company: Join the Royal Air Force Museum, a charity dedicated to sharing the RAF story.
- Benefits: Enjoy flexible hours, a friendly team, and the chance to work in a unique environment.
- Other info: This is a part-time role with varied hours, perfect for students.
- Why this job: Be part of an inspiring mission while gaining valuable customer service experience.
- Qualifications: Excellent customer service skills and a friendly attitude are essential.
The predicted salary is between 12000 - 15000 £ per year.
Retail Assistant
Part-time, Annualised: 988 hours per year - London
Permanent
£14,622.40 per annum
About Us
The Royal Air Force Museum is as a national museum, a Government non-departmental public body (NDPB) and a registered charity.
We have two public sites in the Midlands and London and a stored collection at Stafford. Our purpose is to share the RAF story - past, present and future - using the stories of its people and our collections to engage, inform and inspire.
Our vision is to inspire everyone with the RAF story - the people who shape it and its place in our lives.
Our museum commitments are the golden thread that run through everything that we do. These are:
- Health and Wellbeing
- Equity, Diversity and Inclusion
- Sustainability
What We Are Looking For
The Museum is looking to appoint a Retail Assistant on an annualised contract.
You will be part of a customer focused team working across both the museum's retail outlet and admissions point. The ideal person for this position should have excellent customer service skills and the ability to promote and up-sell products, experiences, and activities to our visitors, have a friendly attitude and the ability to multi-task. You must be able to demonstrate ability to deliver exceptional visitor service, ensuring that the experience provided by The Royal Air Force Museum exceeds the expectations of all visitors and that they are delighted with our first‑class service and connected with our compelling stories.
Based on an annualised contract, your total annual working hours will be equal to 988 hours. A working week will have a minimum of zero hours and a maximum of 35 hours. A working shift will normally be no less than 4 hours and no more than 7 hours. A normal working week will not exceed working 5 days out of 7. Actual weekly hours will depend on operational requirements. Standard hours will be between 9.30am and 5.30pm but are subject to change based on reasonable and timely operational requirements, including working regular weekends.
This role will be based at our London site.
The closing date for applications is: 5 October 2026
Interviews will take place on: 16 October 2026
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Retail Assistant (Annualised: 988 hours) in London employer: Royal Air Force Museum
The Royal Air Force Museum is an exceptional employer, offering a unique opportunity to engage with diverse audiences while sharing the rich history of the RAF. With a supportive work culture that values creativity and collaboration, employees benefit from professional growth opportunities across multiple sites in London and beyond. Join us to make a meaningful impact in the community through innovative learning experiences and events.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant (Annualised: 988 hours) in London
✨Tip Number 1
Familiarise yourself with the Royal Air Force Museum's mission and values. Understanding their purpose and how they engage with visitors will help you connect better during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in a retail environment. Think about how you would handle difficult customers or promote products effectively to enhance your confidence.
✨Tip Number 3
Network with current or former employees of the museum, if possible. They can provide valuable insights into the work culture and expectations, which can give you an edge in your application and interview.
✨Tip Number 4
Prepare questions to ask during the interview that show your interest in the role and the museum. Inquiring about their upcoming exhibitions or how they engage with visitors can demonstrate your genuine interest in contributing to their mission.
We think you need these skills to ace Retail Assistant (Annualised: 988 hours) in London
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Retail Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points for clarity and include specific examples of how you've successfully engaged with customers or promoted products.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the museum's mission. Highlight your customer service skills and provide examples of how you can contribute to creating exceptional visitor experiences.
Proofread Your Application:Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Royal Air Force Museum
✨Showcase Your Customer Service Skills
As a Retail Assistant, excellent customer service is key. Prepare examples of how you've provided outstanding service in the past, and be ready to discuss how you would handle various customer scenarios.
✨Familiarise Yourself with the RAF Story
Understanding the history and significance of the Royal Air Force will help you connect with visitors. Brush up on key facts and stories that you can share during the interview to demonstrate your enthusiasm for the role.
✨Demonstrate Your Multi-tasking Ability
The role requires juggling multiple tasks, from retail to admissions. Be prepared to discuss situations where you've successfully managed several responsibilities at once, showcasing your organisational skills.
✨Exude a Friendly Attitude
A friendly demeanour is essential for this position. Practice your body language and tone of voice to ensure you come across as approachable and enthusiastic during the interview.
