At a Glance
- Tasks: Engage visitors, enhance their experience, and support museum events.
- Company: Join the Royal Air Force Museum, a vibrant national institution.
- Benefits: Competitive salary, flexible hours, and training opportunities.
- Other info: Flexible working hours with opportunities for career growth.
- Why this job: Be part of an inspiring team sharing the RAF story with visitors.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 18500 - 18500 £ per year.
Part-time, Annualised: 1250 hours per year – London £18,500 per annum
About Us
The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity. We have two public sites in the Midlands and London and a stored collection at Stafford. Our purpose is to share the RAF story - past, present and future - using the stories of its people and our collections to engage, inform and inspire. Our vision is to inspire everyone with the RAF story - the people who shape it and its place in our lives.
Our museum commitments are the golden thread that run through everything that we do:
- Health and Wellbeing
- Equity, Diversity and Inclusion
- Sustainability
What We Are Looking For
The Museum is looking to appoint a Visitor Experience Assistant on an annualised contract. We are looking for an enthusiastic, passionate team member who understands and is committed to providing customer service excellence and puts the visitor at the centre of everything they do.
The ideal candidate will have previous visitor facing experience ideally in a leisure or heritage environment. You will need to be a confident communicator, a team player and be able to respond quickly and positively in a changing environment. Being flexible in your outlook is essential as you will be fulfilling a variety of roles at the museum.
You will also support the museum in hosting evening events from gala dinners to sleepovers and outdoor film nights. An understanding of the importance of supporting and fulfilling a ‘host’ role for corporate clients and Museum partners is desirable.
As a Visitor Experience Assistant, you will have a variety of roles which will include:
- Proactive response to ensuring the highest possible visitor standards are maintained.
- Providing a warm welcome to our visitors and enhancing every visitor’s experience at the museum through your engagement with them and your problem-solving skills.
- Supporting activities, events, general museum operations and processing visitor bookings at admissions.
- Promoting and selling museum guidebooks, services, commercial activities, and events to visitors.
- Supporting the museum’s fundraising and commercial activities.
- Providing a safe and secure experience for everyone.
- Being a first aider and fire marshal. Training for both roles will be provided.
- Inspire visitors by sharing the Royal Air Force story and the story of the people who shape the Royal Air Force.
- There will also be the opportunity to provide engaging talks to visitors.
This is a permanent, part-time role working 1250 hours annually. The working hours each week will be dependent on business requirements (maximum 35 hours per week during peak season and minimum 4 hours per week during off-peak season). You will work a flexible pattern which will include working some weekends, bank holidays and occasional evening/overnights. The role will be based at our London site.
The closing date for applications is: 2 August 2026
Interviews will take place on: 12 and 13 August 2026
Visitor Experience Assistant (Annualised: 1250 hours) in London employer: Royal Air Force Museum
The Royal Air Force Museum is an exceptional employer, offering a unique opportunity to engage with diverse audiences while sharing the rich history of the RAF. With a supportive work culture that values creativity and collaboration, employees benefit from professional growth opportunities across multiple sites in London and beyond. Join us to make a meaningful impact in the community through innovative learning experiences and events.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Experience Assistant (Annualised: 1250 hours) in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Royal Air Force Museum and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Royal Air Force Museum and let us see your personality shine through!
We think you need these skills to ace Visitor Experience Assistant (Annualised: 1250 hours) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Royal Air Force Museum.
Get Familiar with Our Brand:Before applying, take some time to learn about Royal Air Force Museum and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Royal Air Force Museum
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Royal Air Force Museum.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Royal Air Force Museum will surely appreciate.
