IT / AV Technician in London

We are looking to recruit an IT / AV Technician to join our team based at our London site. You will join us on a full-time, permanent contract. In return, you will receive a salary of £27,500 per annum.

The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future – using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.

Purpose of the IT / AV Technician role:

The Royal Air Force Museum is looking for a dynamic and proactive IT/AV Technician who likes to take the initiative to join a busy and well-established IT department, acting as a first point of contact for our users. You will be working on anything from Cyber Security and Networking to Digital Gallery interactive repairs and meeting room Audio Visual, as well as traditional desktop support. The role can be very hands-on at times, but with elements of remote support, troubleshooting and investigation. You must be able to work independently, and take the initiative, but also be a team player.

As an IT / AV Technician, you will have a variety of roles which will include:

• To provide 1st line support for the Museum’s Information Technology and Audio-Visual systems through performance of the job functions detailed below.
• Supporting all IT hardware, software & telephony, including looking after the incoming support tickets, especially in London but also covering Midlands and Stafford sites as needed.
• Responsible for setting up new starters' IT profiles, deleting leavers' IT profiles and making any changes to staff profiles in a timely manner.
• Liaising with contractors, especially in relation to the managed printers contract, specifically for maintaining consumables on site.
• Managing the IT Department’s supply of IT equipment, especially laptops and desktops, to new users, replacements, and repairs in accordance with the supplied documentation. Also managing the storage areas and ensuring that recycling, including Waste Electrical recycling, is routinely performed.
• Provide training as requested and in some semi-formal sessions on the use of IT equipment.
• Look after the status and configuration of shared computers in the meeting rooms.
• Support the IT Team’s Cyber-Security policy by working with the vulnerability scanner and resolving issues where possible, with the support of the team.

The successful candidate must have experience with 1st- and some 2nd-line IT and AV support in a hands-on environment. There will be opportunities to develop your skills and knowledge working as part of a small, friendly and supportive team, across a wide range of competencies, and the opportunity to use a wide variety of systems. You will also get involved with new projects (not just IT) within a varied role offering vital support to the business within a unique heritage environment.

Closing date for applications: 22nd February 2026

Interviews will take place on: 6th March 2026

If you think you have what it takes and want to be part of this exciting journey, please visit the jobs page on our website for further information. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force's story continues to enrich and inspire current and future generations. We would love to hear from you!